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Distronic problems

12K views 32 replies 12 participants last post by  tim687  
#1 ·
Hi,

I've searched for answers on this point but no previous answer quite seems to help.

The distronic function on my car seems to set and work okay but after a few minutes of driving it deactivates and posts the message "Distronic deactivated external malfunction".

I don't believe that this is external radio waves interfering as it happens wherever I am, not just a specific place. The annoying thing is that distronic doesn't fail and just become standard cruise control, it completely switches off.

Does anyone have an idea of what the problem could be please?

Thanks
 
#2 ·
You need to pull codes from the Distornic module. A generic $25 OBDII scanner won't do this. There are some fairly affordable ($100 or so) tools that will do this such as the Autel DiagLink, iCarsoft (i980, MB-II v 2.0 or v3.0) and the Foxwell n510 Elite. There may be others, too. Just look for ones advertised as reading "all systems" and for Mercedes-Benz. This way, you can read and reset codes for yourself without paying the shop. There are many people in the forums that, given the proper codes, can give you some direction.
 
#5 ·
When it last went to the garage he didn't have the time to connect it up and check, so unfortunately it is still randomly cancelling. I imagine it's going to need a replacement module just like everything else!! I'll let you know if we get to the cause of it.
Are there any other cars around whilst you are having these issues? I switched from using distronic to using my speed limiter as a cruise control.
The distronic external malfunction annoyed me too much xD

One day I might put some effort into a radar replacement of some sort
No pattern to it that I can see unfortunately.
 
#9 ·
Not sure who you were asking, but personally, this didn't solve it for me. My batteries were both over 12.7, but I charged them up anyway and went for a drive. Doink; Distronic disconnected with external interference warning. I also borrowed my mechanic's high-end OBD scanner with Jaguar, MBZ, and other euro modules. It scanned and found a ton of module-specific codes on my car, but zero on Distronic.
 
#13 ·
well yesterday, the Mercedes technician said he didn’t know what was wrong but he could try to calibrate everything at a cost of $1000 and a suspect part that never threw a code personally sells for $6000. According the Io wall and will not have chronic or cruise control. too bad there’s not some aftermarket work around so at least I can have cruise control.
 
#14 ·
Sorry your dealer visit yielded no result. I guess they didn't have any idea to what you were referring w/r/t an early software upgrade. My sister has a service advisor in Carlsbad, CA that she likes quite a bit, so I called him to see if he had heard of this problem. He hadn't, but the first thing he suspected was battery. He strongly suggested that I swap out both batteries if they weren't fresh. My starter battery (which he asserted was actually the car's primary) is a MBZ battery installed in 2017, but its static voltage is quite high. I don't see an install date for the accessory battery in the trunk, but that battery also appears quite strong. When I've got $500 sitting around with nothing better to blow it on, I'll probably just replace both batteries and hope for the best. But I'm not holding my breath for a good result.
 
#18 ·
I don't think so. I've spoken to two indys and they both told me you need specialized equipment that supposedly only dealers have. Consequences of getting that wrong are pretty dire, I'd say.
 
#22 ·
My 2018 63s wagon distronic cuts out without warning. Mbz replaced the behind grill miduke (2,950 but on warranty) but the probkem oersists. Works fibe fir 75-80 miles then starts to cut out. Will reset while driving 2 or 3 times than shuts down and ignition must be cycled to start up again. Distronic faults have been found and cleared. Any suggestions?
 
#30 ·
Welcome to the forum @ivangold076 - please take a moment to read the information on the links below. It explains how to use the forums and update your user profile so that your car's details and your location appear on each post below your avatar. This is good information for others to know when trying to help. It also has good information about how the forums are organized and how to use the search feature:

Find your Forum Section, Navigate & Search

Complete your profile.
 
#31 ·
I have been searching for a solution to this problem for a while. I was getting distronic errors on the dash as the distronic spontaneously disengaged. The problem was intermittent. Sometimes I could drive for a few miles before it would kick off, sometimes for a few yards. I noticed my car (C215 2004 CL55 AMG) pulled ever so slightly to the left. I wondered if this steering misalignment was contributing to the distronic malfunctions. Turns out it was. I had the car aligned at a shop that knows how to reset the ESC (electronic steering control) as part of the alignment. Viola! No more distronic errors! Works like it should. I suppose the expected steering input was not matching the actual input, so the computer decided distronic was not safe to engage. My best guess anyway. Hope this helps someone.