Holy shit is all I can say

 

so you had a bad seat and some distronic problems?

while annoying, its hardly crippling to the driving of the vehicle.

 

All I know is if my Distronic started acting up, it would affect my BAS Plus, my Parktronic and some other features. I would not be a happy camper at all... I would raise holy hell about it. My car costs a good 70 or so k less than his so I think he is within his rights.

 

I disagree. It's absolutely unacceptable to give the customer such a run-around. Given the problems weren't as severe but still the point is that one shouldn't have to go through and waste so much time especially on a flag-ship vehicle. What I can tell Masani68 is that the S-class isn't all that bad considering this is my third s-class and I never experienced any persistent issues (Perhaps by luck both of your cars were lemons). On my 08 S550, I've yet to take it back to the dealership for anything. It's works perfect!

 

The problems are relatively small but I would also certainly be pissed after buying a new car of any kind. There are always stories like this but for the most part I think Mercedes are very reliable. I am very sorry about your experience. If you did get a full refund and did want a S65 (which you probably dont) you might try buying one from a completely unrelated dealer, it is possible that dealer simply got a bad batch. There are some other pretty amazing sporty 4 doors out there though: The Bentley Continental Flying Spur Speed, Maserati quattroporte GT-S, Porsche Panamera( even though I think its really ugly), then there is my personal favorite the Aston Martin Rapide.

 

If this happened to my car on the second time I would stop using the stupid dynamic seats.

I have used them twice on my car. Don't like them and could care less if they worked or not.

 

Molto spiacente di sentire queste Notizie del S65 AMG ,(back to English ),Has the Mercedes Dealer changed the Main CPU or Control box of the Car , knowing Italy's servicing, i doubt this verry much, as those Parts are verry verry expensive .
Ciao

 

Small problems or not... for the price of the car and the level of quality you expect from Mercedes, there should be ZERO problems let alone multiple ones at the same time.

Maybe the driver is fat and the massage function breaks?

 

My question is when was the last time your local dealer offered you a CL or any type of AMG as a loaner???? I know he drives a S65 but come on....my choices are always between enterprise cars or the beat-to-the-ground 2006 C230's!!!!

 

My dealer always gives me either an E500 or an S430 W220. I think it depends on your dealer, region etc.

 

Any updates?

 

WOW what a nightmare. Here in the USA there is a Lemon Law, that if the vehicle is fixed for the same reason 3 times, it is a lemon. In some states it is 4 times.
A lemon is defended in court and forcers the manufacturer to take back the car and pay you the full plrice of the car tat you paid including all taxes - the prorated usage until the first date a problem was reported. This lemon law appies to cars less than 18 months old.
So, here in the USA, you would have been given ALL of your oney back + lawyer fees.
I don't know what the law is like in Italy (by the way I lived in Rome 6 years), but I am sure that you can get your money back, and you need to contact the main office in Germany, at the factory, and tell them that if they do not take the car back, you would call all the national newspapers and give them this juicy story to write about. Mercedes will give you your money back.

You posted an old stoy, I wonder how it went till now. Please send us an update.

 

The EU has strict consumer protection laws, but on the flipside, they are very hard to actually use in practice as an individual with a legitimate case.

As far as "calling the national newspapers go", there is a finance crisis, along with several countries in the EU, including Italy, having massive problems that are clogging up the paper as is. Under normal circumstances, no one would give a shit anyhow. Calling the papers is an American thing. There is no accountability in Germany, no customer service, and no one cares. In Germany, in every sector, if someone says they will call you back, expect to never hear from them ever again. And getting paid right, that's another matter altogether.

The OP should get the money back, without any doubt. What needs to be done to do such a thing is very tough.

 

I disagree with you 100%.
As long as Mercedes Benz has dealerships and engages in selling cars, there are customers who buy them. these customers can easily decide NOT to buy them, and creating enough noise could easily, and especially in this economy, could make them go to BMW or Audi, or a different dealer.
There are many things a smart person can do. A lawsuite, a demonstration in front of the dealer, a mailing list to with a nice report like what we have here could be acquired and reached to all the potential buyers in Milan.
I am sure that writing this blog here did not help MB sell S65s.
A lawsuit is ablolutely in place.

To just sit there and give up is not acceptable, especially in a depression. yes we are in an economic DEPRESSION.

also, perhaps we are missing information, perhaps the Dr who bought the car weighs 200Kg and the seat cant handle it (I am sure it is not the case, just joking)

 

There are many things a smart person can do. A lawsuite, a demonstration in front of the dealer, a mailing list to with a nice report like what we have here could be acquired and reached to all the potential buyers in Milan.

A demonstration will typically get one arrested. This is not the US.

Lawsuits in the EU are very hard to bring forth. We don't have contingency lawyers here. They also take forever, and typically, both parties will lose a lawsuit because the judge will side in between so the plaintiff never gets a full settlement, and the defendent never gets to make a full payout. This is coupled with the fact that the loser pays the expenses of the other side, and if their lawyers are very good, then you're in a worse position than before.

A report sent out in such a manner can also trigger a lawsuit, and a massive one, at that. One thing that is very easy to bring up here is defamation. Sorry to say, but Germans are pussies, and they badmouth Americans for lawsuits, but they fling defamation suits around left and right because they can't get over being made fun of sometimes. Defamation suits typically also work out for the plaintiff, along with legal fees.

Your assertion of a DEPRESSION in big letters is partly correct, however Germany is considered "shielded" from the worst of what's going on, and your assertions make you look foolish because for the most part, you're acting like MB's are still niche cars here and on top of that, you don't seem to project the economic situation from other parts of the world onto Germany. Sorry, but they are like Chevys and Hondas. Everywhere and in all classes. They can afford to ignore one customer, and do everyday. Guess what? People still buy this garbage because there will always be uninformed customers. Typically, the rich are the least informed.

A proceeding of some sort is in place, though we don't know to what level, and if there will be a settlement out of it, as named above.

 

With all due respect, I do not think that taking the loss is the only solution. There are many ways to hurt the dealer and MB without defamation. simply stating the facts, filtered correctly by a lawyer, could not be of ay danger. defamation is when you make up stuff.
Either way, I had BMW take back a car without lawyers (2006 750Li) and they gave me every cent back. I had the car 18 months and got all my money back, including the aftermarket chrome wheels I put on them.
it never hurts to reach nicely up there to management, you never know the reaction. I told them that I am a good customer, they saw the history, and they immediately reacted.
I know that MB has the A class, and that every idiot now drives one, but an S65 is still an S65. I think that a friendly approach to top management without lawyers should be the first line of action. But one needs to reach real top management where decision makers sit. If one was driving a Bclass I can see them not caring, but this car is their pride and they will not do the wong thing. I did it, and it worked.
Wither way, I do know that in Europe customer service is a joke, and I am aware of the selfishness of companies/people. in Europe money is the only incentive to make someone do anything.
Persistance is the answer in this case, and it is an uphill battle. not everyone can do it.