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Considering E55 but reliability is a big issue for me

11K views 29 replies 8 participants last post by  LUGNUT  
#1 ·
Greetings from the once proud owner of an RS6! Actually, I still own it, and it runs great when I have it, but it has spent too much time in the shop -- so the pride part is seriously wounded. The '03-'04 E55 AMG is an obvious alternative; I drove one last Spring and was very impressed, and I've read reviews showing that it's faster than the Audi (which I believe), but I stuck with my order for the RS6 due to it having AWD.

Now, tho, reliability has superceded AWD as a factor for me. And as much as I was impressed with the E55, I don't want to choose a replacement for my RS6 which also has too much downtime.

How much is too much? I'm at 19,500 miles with over 30 days in the shop since August delivery. THAT's too much. Most RS6 owners have fared better, but I'm not them.

I realize that complex high performance vehicles usually need more attention than a family sedan. But with my earlier Audi, a 2000 chipped S4 which I still own, reliability has been much better -- probably 5-10 days in the shop over my 30,000 miles.

I know the newer E55s are hard to find & have some idea of what one might cost, so my main question concerns reliability/maintenance/downtime. Please share the bad as well as good.
 
#5 ·
RE: Mine has been rock solid except for the pull to the right and chirp.

This is what I don't understand. Little issues like that is still a part of reliability. If your car is always at the dealers getting diagnosed of its little defects, then I would not say that is a reliable car. This exactly what happened to my S55, some major stuff (stalling and ABS malfunction, but also a whole lot of minor stuff (broken cup holder, COMAND that does not power up, gas cap warning, etc.) I expect more from MB. Funny, how MB expect us to accept these things as normal.

Raymond
 
#7 ·
I bought a E55 03 in December last year. Outside of the nagging radio and phone problems,, which my local dealer finally fixed after 6 visits, the car is the one of the best cars I've ever owned. I smile every time I start the engine and pull out of my driveway.
I would be happy to tell you that I have issues with respect to reliability but can not.
I've been fortunate enough to own a number of extraordinary cars. Currently a 99 C4, 02 740IL Sport and 2002 Dinalli. Outside of the Dinalli, which my wife schleps our kids in, The car I use as my daily is the E55. Since December I have logged almost 6,000 miles with out one rattle, squeak, pull, hum and have spent no down time at the dealership, outside of my initial issue.
My only regret about buying the 03, is that I didn't wait to get an 04 for the navigation option.
Otherwise do what I did, find either an 03 or 04, and put a smile on your face....
 
#8 ·
trappee - 5/5/2004 8:19 PM

I bought a E55 03 in December last year. Outside of the nagging radio and phone problems,, which my local dealer finally fixed after 6 visits, the car is the one of the best cars I've ever owned.

QUOTE]

This is exactly what I mean. Six visits to fix a radio and phone problem? Sure, when my S55 is working prorperly, it is an absolute dream machine. But, why can't MB build a trouble free car like they used to? My wifes GS400 had a window switch malfunction that took the dealer 3 times to fix. On the third time, the area rep contacted me and offered free maintenance and extended warranty up to 100k miles, plus a $100 AE gift certificate. Now, that's customer service. OTOH, my S55 spent more than 50 days in the shop over 3 years. Did I hear from anyone higher than my service advisor? Heck, NO. It's sad that MB was influenced by Chrysler instead of the other way around. Having said all of that, D-C does come out with awesome performance cars. I guess, that is why I'm still considering an E55. I'll never learn.

Raymond
 
#10 ·
You know, I have been reading a lot of interesting posts on this forum in the last few days, and I think it is time for a little clarification:

First about Mercedes quality: It is granted that even Mercedes has the odd gremlin in their line-up. But let's be honest, when is the last time you heard of 10's of millions of cars being recalled or massive class action suits being lobbied against MB? This is a reguler occurence for most domestic manufacturers. Dr. Jurgen Hubbert himself stated that there will always be a price to pay for being the world leader in automotive technology. Do we all get this?? These cars are beyond cutting edge and at the limit of automobile achievement. To be a part of history takes a few pioneers who understand what MB is all about. The space shuttle program has absorbed about a trillion dollars and they explode on a reguler basis.A Formula One car, with an engine cost of two million dollars a race, is fortunate too last two to three hours. The list goes on. If those of you out there have problems with a techno-giant like MB, I would suggest you take the nice, safe road and buy a Toyota or a Honda, then at least we won't have to hear you cry on a forum dedicated to Mercedes-Benz enthusiasts.
Secondly, does anyone out there actually believe that someone else out there is making a car that is even close to the equal of an E55, and has no problems whatsoever? Does anyone even make a car as exhilirating as this period? You talk about Mercedes-Benz thinking that their customers should just accept problems with their vehicles, when this is the most hippocritical statement I have ever heard! Those of you out there who complain because this ultra complex machine isn't as reliable as a bicycle are the ones who are not reasonable. Nobody could possibly understand the complexity of these cars and their many hidden systems unless you have actually taken them apart or seen manuals- they are simply flabbergasting!(Mercedes has a habit of actually telling you very little about their systems in entirety as they feel this would be an overload)
If your dealer can't fix your problems, maybe it is their fault, not the cars.
Speaking of MB problems, we should all note that the majority come from the ML class. And where and by whom is this built? Ah yes, by ex-GM workers in some sweltering southern state(forgive my cynicism, I couldn't resist!)Once MB sent over a plethora of their own people over from Germany the quality has steadily improved!
Also, as the inventor of the automobile and the quintessential mass producer of it in the World for over a century, something needs to be observed about Mercedes-Benz. Mercedes-Benz is a lifestyle. Being a part of this pedigree is a privilage for those who understand. This company withstood two wars and is still the car that says " I made it! ". When one looks at any high class event or people of outstanding calibre, what are they driving? You guessed it! Go out tomorrow and ask someone what they would buy if they won the lottery-- bet you know the answer. On top of all this, the company is stand-alone profitable, and always has been ( unlike several companies we know that are always on the brink of disaster or need government bailouts!) That states success to me, and makes me want to continue my support.
Finally, if you are pondering whether to buy something other than an E55, remember this. Mercedes-Benz spent TWO BILLION dollars in R&D on this latest redesign of the E! This is on only one of their cars. By comparison, this is nearly half of what General Motors spends on their entire line-up! This is why nearly every review on this car states that it is a steal for the price. I think I can live with the odd gremlin if that keeps the price under $ 200 000! Because, that is what cars that compete with this are going for, when you consider the whole package.

This car is astonishing in every way, and I hope my comments help out. Thanks for your time all!
 
#11 ·
You are perfectly right, and I would have to agree with you on most of those counts. Be careful what you say about the Space shuttles being unreliable, it depends on which statistic you use to compare it. If you look at deaths per flight, the worst stat, one person dies every seven flights. This is abominable, but if you look at deaths per miles traveled, its probably better than the Benz in your driveway.
 
#12 ·
Point taken!! Sorry friends, my Mercedes passion may have overstepped my better judgement on the shuttle comment. The point I was trying to make is that no matter what the expense, some problems are inevitable. I have nothing but the utmost respect for the shuttle program and all things American!
 
#13 ·
"Rattles"
"radio doesn't work"
"cup holder"

These all get logged at JD Powers as "malfunctions and reliablility" issues driving up the overall count.

How about some of the "other" competitors problems.

"My vehicle flips over and kills me"
"My tailgate falls off and kills someone else"
"My gas tank explodes...thereby killing me"
"My vehicle has unintended acceration..potentially killing me"
"My liftgate flys open in a crash...pitching everyone out of the van and killing them"
"My transmission slips from park to reverse..possible killing someone behind me"

Yeah.....EVERYONE it seems has some kind quality issues. I'll just be alive in a Benz to see them fix theirs.
 
#14 ·
>>>First about Mercedes quality: <snip> <<<

You’re right. Mercedes does not have 10’s of millions of cars being recalled or pending class action suits, but then again, MB does not produce that many cars. However, don’t kid yourself if you think MB is not a defendant on class action lawsuits or involve with recalls in recent years.

>>>The space shuttle program <snip> <<<

I do not get the analogy. If an F1 car or the space shuttle explodes, my family will not be in harm’s way unless I’m within the immediate vicinity of that explosion. However, if my S55 stalls in the middle of the freeway, my whole family is in jeopardy.

>>>If those of you out there have problems with a techno-giant like MB <snip> <<<

How convienient, you don't want me to buy another MB so you don't hear my whining? If the E55 I'm getting is as reliable and trouble free as MB is capable of producing, you will not hear anything from me other than praises. I never bash any car or car company that I've never owned. I don't read negative comments from car rags and regurgitate it somewhere online.
The last Honda I bought was an NSX 13 years ago. That was cutting edge back then, but it did not have the gremlins that my S55 did. The last Toyota I bought was my wife’s GS400. It was at the time the fastest sedan in the US. Cutting edge as you might say, still one defect, and Lexus bent over backwards to make me happy. Something MB should learn to do. In contrast, the three D-C cars I’ve had were all plagued with problems, starting with the Jeep GCL, 18 months of ownership, nothing but headache. My Viper GTS was even worse, only lasted for a year. Granted these are not MB cars, but it is from the same parent company. After spending $100K+ on a car, I expected at least to be as reliable as my wife’s GS. I held my piece for three years, saying something about my bad experience with my S55 and the way MB treated me as customer is not out of line.

>>>Secondly, does anyone out there actually believe that someone else out there is making a car that is even close to the equal of an E55, and has no problems whatsoever? <snip> <<<

Like you said, there is no other car out there that is equal or close to the E55. Believe me if there was, I’d be all over it. I am not asking MB to produce a car that is as reliable as bicycle. All I’m asking for is for them to produce cars as reliable as their pre-D-C cars. That is not much to ask for. They used to crank out those kind of cars. The problem is MB seems to come out with cutting edge technology without proper R&D.

>>> If your dealer can't fix your problems, maybe it is their fault, not the cars. <snip> <<<

Ah not quite, my car was seen by 3 different authorize service centers. MB even sent one of its experts from Germany to see my car. Sure after 5 tries, my car no longer lean on one side, but its still registering an ABC malfunction message.
ML is just not to blame. It is a widespread problem across their entire model range, be it made in Alabama or Germany.


>>> <snip> Go out tomorrow and ask someone what they would buy if they won the lottery-- bet you know the answer. <snip> <<<

Not true. Nouveau riche buys Bentley, Ferrari, Lamborghini, etc. It used to be MB was part of these choice group, but with the introduction of MB’s sub-$30K cars, they took themselves out of that elite group.

>>>Finally, if you are pondering whether to buy something other than an E55, remember this. Mercedes-Benz spent TWO BILLION dollars in R&D on this latest redesign of the E! <snip> <<<

Wow, two billion! All I’m asking is for MB to improve their customer service and build a car free of defects. I’m not asking for a miracle, after all MB was known for this before the D-C merger. Maybe, they should spend a little more for customer service.

Again, in case you missed it. I’m giving MB another chance. I would probably be taking home an E55 within the end of the week. The Caddy idea just crossed my mind as an alternative. Having said that, I’ve visited the Caddy dealer 3 times in 3 days and I still could not get myself to buy it.


Raymond
 
#15 ·
NewBeast - 5/6/2004 6:42 PM

Point taken!! Sorry friends, my Mercedes passion may have overstepped my better judgement on the shuttle comment. The point I was trying to make is that no matter what the expense, some problems are inevitable. I have nothing but the utmost respect for the shuttle program and all things American!
All things American? You were just bashing the workers at ML factory in Alabama.

Raymond
 
#19 ·
Norb,

Again, I just toyed with the CTS-V idea. As a matter of fact, my dealer just called (MarcusBenz of *) and informed me that my car just arrived in the dealership tonight. I'm picking it up tomorrow. I just hope it would be a different experience from my S55. I'm also going to try to get my car serviced somewhere other than my old dealer.

Raymond
 
#23 ·
Geez!! Move to Iraq? You know, we fought the Germans and the Japanese in the last war and you don't seem to mind their using their equipment and helping their economy-how patriotic of you! . As for your extensive list of cars, it has dawned on me that someone like you can never be pleased. This is why you jump from manufacturer to manufacturer and then come to forums like this and employ your debate class tactics. Why don't you, with your infinite wealth and wisdom, create us the perfect car so that we can all be happy? Everybody wants to be the giant-slayer, this isn't new.
 
#24 ·
NewBeast - 5/6/2004 8:53 PM

Geez!! Move to Iraq? You know, we fought the Germans and the Japanese in the last war and you don't seem to mind their using their equipment and helping their economy-how patriotic of you! . As for your extensive list of cars, it has dawned on me that someone like you can never be pleased. This is why you jump from manufacturer to manufacturer and then come to forums like this and employ your debate class tactics. Why don't you, with your infinite wealth and wisdom, create us the perfect car so that we can all be happy? Everybody wants to be the giant-slayer, this isn't new.
 
#25 ·
Oops, hit the Submit button too quickly there.


I think I already apologize on Iraq comment!

You got me all wrong. I don't jump from manufacturer to manufacturer to find a perfect car. I've kept my NSX for 7 years, my Diablo for 4, my wife's GS400 for seven. Heck, I even stuck with my S55 for 3 years. Again, all I want is for a car that would not have to be brought for warranty repairs almost every 2 months. That is not much to ask, especially if you are paying almost $100k for it.

I did not sign up to instigate a fight. I actually wanted to see what others think of the CTS-V. As you know, it got out of hand. Most people are bashing Cadillac for what they were and not what they are now. I guess I was just playing devil's advocate. Again, I'll pick up my E55 tomorrow. I am willing to forget my S55 experience, if my car turns out to be what I expect it to be.


Raymond