Hi all,
I thought I'd share my positive experience of buying a Star C4 from China, as I guess there are some folk here on the fence or wondering whether they risk sending $600 or so to an unknown foreign destination.
So I was in that position - actually put off buying one for several years - relying on my old and unreliable CarSoft 7.4 setup.
After much research, I eventually went for this system:
https://www.aliexpress.com/item/Car...tool-mb-star-c4-sd-connect-with-HDD-software-Expert-Mode-super/32791565207.html
Although the seller doesn't have much feedback on Aliexpress, they have been on Alibaba for many years, and their feedback there is good, so I thought that it was a reasonably safe bet.
I sent several emails of questions, and replies came back quickly. So I took the plunge and placed an order. Within an hour, I'd been whatsapp'd a photo of the export and shipping details. 3 days later, a message from UK customs saying I had to pay a small customs charge, and the next day, it was delivered. Whatsapp messages throughout the transaction.
It was brilliant - worked perfectly, diagnosed many faults on our 3 Mercedes, and it paid for itself in the first week. I've since scanned several friends cars too. I even upped the speed limiter from 250 to 300 kph on my e63 - not tested it yet though
There is so much information on there that I will never use. Xentry version 03.2017. My only complaint really was the rubber overly on the Chinese keyboard. It's fine unless using the diagnostic outside when it's windy as it blows off into next doors garden! Grrr! It's a regular T200t laptop, so I'll probably buy a UK keyboard for it at some point.
Then, disaster!
After about a month, the C4 failed and wouldn't connect to the car. Damn! I was nervous about returning it, for obvious reasons. I contacted the seller, and straight away there was a reply asking for permission for their technical support guy to remotely log onto the system (via Teamviewer) and diagnose. Within 3 mins of them logging in, it was concluded that the device had to be returned. Disappointed, but these things happen I suppose.
Suffice to say that my concerns over them honoring the warranty were unfounded. Regular feedback through the process, and the unit (or rather a new unit) was quickly returned to me, and again it works perfectly. Time will tell if it continues working, but I have no doubt about the quality and I think I was just unlucky.
I took a risk and it paid off. Would certainly not hesitate to buy from this company again, I wanted to write this thread firstly to hopefully quash anyone's concern on here and reduce their risk, but I guess also to hope to generate a sale or two for that company, as they really have treated me well. Y'know, actual old school customer service! Tell them Chris QB sent you!
Oh, if anyone in the east of England (near Norwich) needs diagnostic, it'll cost you a beer
I'm interested to read your comments or experiences...
I thought I'd share my positive experience of buying a Star C4 from China, as I guess there are some folk here on the fence or wondering whether they risk sending $600 or so to an unknown foreign destination.
So I was in that position - actually put off buying one for several years - relying on my old and unreliable CarSoft 7.4 setup.
After much research, I eventually went for this system:
https://www.aliexpress.com/item/Car...tool-mb-star-c4-sd-connect-with-HDD-software-Expert-Mode-super/32791565207.html
Although the seller doesn't have much feedback on Aliexpress, they have been on Alibaba for many years, and their feedback there is good, so I thought that it was a reasonably safe bet.
I sent several emails of questions, and replies came back quickly. So I took the plunge and placed an order. Within an hour, I'd been whatsapp'd a photo of the export and shipping details. 3 days later, a message from UK customs saying I had to pay a small customs charge, and the next day, it was delivered. Whatsapp messages throughout the transaction.

It was brilliant - worked perfectly, diagnosed many faults on our 3 Mercedes, and it paid for itself in the first week. I've since scanned several friends cars too. I even upped the speed limiter from 250 to 300 kph on my e63 - not tested it yet though
Then, disaster!
After about a month, the C4 failed and wouldn't connect to the car. Damn! I was nervous about returning it, for obvious reasons. I contacted the seller, and straight away there was a reply asking for permission for their technical support guy to remotely log onto the system (via Teamviewer) and diagnose. Within 3 mins of them logging in, it was concluded that the device had to be returned. Disappointed, but these things happen I suppose.
Suffice to say that my concerns over them honoring the warranty were unfounded. Regular feedback through the process, and the unit (or rather a new unit) was quickly returned to me, and again it works perfectly. Time will tell if it continues working, but I have no doubt about the quality and I think I was just unlucky.
I took a risk and it paid off. Would certainly not hesitate to buy from this company again, I wanted to write this thread firstly to hopefully quash anyone's concern on here and reduce their risk, but I guess also to hope to generate a sale or two for that company, as they really have treated me well. Y'know, actual old school customer service! Tell them Chris QB sent you!
Oh, if anyone in the east of England (near Norwich) needs diagnostic, it'll cost you a beer
I'm interested to read your comments or experiences...