It gets worse! Two different Merc dealers did not change the trans oil at the recommended 60,000km (~35,000 miles) as per the service manual. When I bought this C220 CDI 2007 W204 with 120,000km on the clock, I should have checked the manual, bad luck. Those two dealers also did not change the fuel filter.
The trans oil was black and smelled like a Turkish tram driver's jock strap! I cut the fuel filter open and it showed lots of contaminants. When I asked the service manager at Bentley (Western Australia, Diesel Motors) why those items had not been done, I was told they asked the customer if he wanted it done and he said "NO"?? In other words, people drop their car off for service and then are being asked: "Do you really want a service?". Hardly!
Worse, front brake rotors, the service invoice at 120,000 km claims the front rotor's thickness is 25.3mm and as min. is 25.4 (1"), the rotor is out of spec. Wrong! I measured 26.1mm, so it is within tolerance. Greedy b..........!