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Discussion Starter #1
All,

I recently ordered a new ML350BTC which had to be shipped from another dealer. Home dealer traded one of their MLs for the away dealer - basically their car rolled off truck and my car rolled on.
Today I went to finally pick up vehicle after prep, docs etc have been completed.

To my surprise (and the salesmen whom I had purchased from before) during the inspection, the car had 307 miles on it.
I have purchased many new cars in the last 20 years. All have had under 30 miles. I'm pretty picky about buying new because that's what I'm paying for - a new, unblemished, car that I break-in the way I want and know the history from day 1.

The car has a paint chip on the hood and a cm long scratch on the front spoiler. A bummer really as I am admittedly anal about my cars, also keeping a driver's log in each car. The sales manager got involved and is going to contact the originating dealer for an explanation. I told them despite having the desired color and options, had I know the car would have came with that much mileage, I wouldn't have taken it.

I'm not sure how best to address this as I wanted a new car not one close to new. Besides given the originating dealership's failure to disclose mileage, I have no way of knowing if the car may have been hit, in an accident, driven hard for the first 300miles.

Any thoughts, comments, suggestions on what to do next would be very welcome.

Thank you.
 

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2001 ml320 and 2006 ml350 (sold)
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I read the title of your thread and formulated my own answer before reading...That was 50 miles...Interesting...The idea of a new car is that you were only driver...Should only really have miles on it to get to dealership and I suppose some test drives.

Maybe someone borrowed vehicle for the weekend to test drive and put the miles on it...
 

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2007 ML350
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Something similar happened to us with an Audi back in 2004. My wife had a company car that was to be turned in so we were buying her a new A6 2.7T. It came to our dealer from another dealer's inventory. It had nearly 700 miles on it when it got here. Our salesman was stunned and called to tell us. The sending dealer finally admitted it had been loaned out to a service customer. My salesman and I could not find anything wrong with it. Not a blemish anywhere. He said we didn't have to take it but they would re-price it so we would be happy. So we negotiated a new price and what had been a good deal turned into a great deal.
We had a trip to make so we took the company car instead of the new one since we had it for one more week. Our trip ran just over 600 miles so we figured we came out OK.
I don't think we would have taken the new car with cosmetic issues- unless they could make satisfactory repairs and cut the price even more.
Good luck resolving your dilemma.

BillM
 

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All,

I recently ordered a new ML350BTC which had to be shipped from another dealer. Home dealer traded one of their MLs for the away dealer - basically their car rolled off truck and my car rolled on.
Today I went to finally pick up vehicle after prep, docs etc have been completed.

To my surprise (and the salesmen whom I had purchased from before) during the inspection, the car had 307 miles on it.
I have purchased many new cars in the last 20 years. All have had under 30 miles. I'm pretty picky about buying new because that's what I'm paying for - a new, unblemished, car that I break-in the way I want and know the history from day 1.

The car has a paint chip on the hood and a cm long scratch on the front spoiler. A bummer really as I am admittedly anal about my cars, also keeping a driver's log in each car. The sales manager got involved and is going to contact the originating dealer for an explanation. I told them despite having the desired color and options, had I know the car would have came with that much mileage, I wouldn't have taken it.

I'm not sure how best to address this as I wanted a new car not one close to new. Besides given the originating dealership's failure to disclose mileage, I have no way of knowing if the car may have been hit, in an accident, driven hard for the first 300miles.

Any thoughts, comments, suggestions on what to do next would be very welcome.

Thank you.
I ordered my current ML and waited 4 months to get it. If it had 300 miles on it when they tried to give it to me i would have refused delivery. Mine had 2.6 miles when I drove it home. I dont blame you for having doubts.Not sure what point you are at in the deal, but you seem pretty fussy, as am I, so to you might be happier with a different vehicle. I suspect, given your post, that even if they give you a big price break and did the paint touch up, you would always feel unsatisfied and taken advantage of.
 

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Discussion Starter #5
Thanks for the feedback.

I want to be realistic and reasonable here which is why I was seeking viewpoints. I am purchasing a new car and paying a premium to get a new car (versus a used which is offset by depreciation), I thought about what price discount makes sense. I'm satisfied with my price - it was fair, not a steal for either party but I do expect to get what I purchased.

Part of me says being a diesel what's 300 miles but then again why compromise what should be under my control - break-in for example.
 

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2010 ML350 BlueTEC
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I bought a new 2010 ML350 BlueTec from existing dealer stock last month. It had 123 miles when I took delivery. I would guess that roughly twenty miles of that came from my test drive. I had no cosmetic issues.

If I had ordered a new vehicle from the factory and it had more than twenty miles I wouldn't have taken delivery. That doesn't sound like what you did. You asked for an ML350 in color x with options y and z. The dealer simply searched existing inventory and had it shipped from another dealer. My local dealer doesn't use MLs as loaners. The use C class or GLKs. They sell the service loaners as loaners (used) and they typically have ~10k miles on them.
 

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Discussion Starter #7
You are correct.
I spec'd an ML which my dealer found in inventory - 1,000 miles away.
However, had I known at the time the car would be delivered with 300 miles and I wouldn't have taken it. Also, my dealer is upset they weren't informed because as they told me they shipped out a car with ~20 miles. They themselves know that's a lot of mileage. One explanation was the owner of the away dealer (which is a smaller local dealer) may have taken the car for his use. If so, I think that's bad business and shouldn't occur at buyers' expense.
 

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'09 ML550, '12 BMW 650i Cab (lucky wife)
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It is unlikely that 300 miles driving, even if aggressive, has done any noticeable damage, so I would negotiate a deal whereby I accepted the vehicle but at (a) a further discounted price, and (b) on condition that the blemishes were repaired to your complete satisfaction -- in other words, invisible. Your dealer and the original dealer will likely split the discount. Good luck.
 

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no way i'd take it. considering the premium you pay for buying new and immediate depreciation the second you take it off the lot, you should be getting the benefits from it, which is no miles (or very low) and unblemished from factory.

a totaled car can be refurbed to look brand new and scratch free, but that doesn't mean i'd want it. certainly not at the price of a new car. with one issue or the other i MIGHT be persuaded, but between the two, i'd definitely pass on it
 

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2014 ML350 Bluetec
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I could swallow the 300 miles on the odometer as long as the new car warranty runs from the day YOU get it. However, having body damage is unacceptable - whether at 300 miles or 30 miles.
 

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I bought my ML 350 CDI knowing is a drive test car and had only 230 km on it.
My previous car 2008 C220 CDI wich I ordered and waited almost 2 month was delivered with only 3.4 km.
 

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Discussion Starter #12
Thanks for the comments.

To be clear (as far as I know or can tell), the damage is cosmetic - a chip on the hood and on the front spoiler. They are working to get it fixed. Of course, there's no knowing if there was some kind of damage that had been repaired and not reported.

There are no other MLs of this color and option set (xenon, hitch and P1).
There is one of diff color in Iowa ($1400 delivery fee).

I was ready to drive off the lot. Regsitration and state sales tax was paid.

Question becomes what's fair.

1) Refuse car and take alternative color/hassle (delay/cost) of shipping/new paperwork

2) Accept car and what would be an appropriate discount?

Lastly, if I don't close sale in 2010, I lose $950 Bluetec tax credit (last year)
 

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2014 ML350 Bluetec
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I recommend asking for $750 as discount and closing the deal.
 

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'11 ML350
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I know if it was me I'd run from the deal. Those issues would eat at me and I'd never be happy with the vehicle. Diesel credit wouldn't mean squat to me at that point. I'd then order a new one exactly as I want it.

The dealers can work out the problem between them regarding the "used" ML
 

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While unlikely it is possible damage was done...What you could do is say that you are not really asking for something for nothing, you just want to get peace of mind that you thought you would get. So you would request that they throw in an extended warranty...And of course if no damage was done then you would never use it, and then it would not cost them a dime. But perhaps would restore your peace of mind.
 

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'09 ML550, '12 BMW 650i Cab (lucky wife)
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While unlikely it is possible damage was done...What you could do is say that you are not really asking for something for nothing, you just want to get peace of mind that you thought you would get. So you would request that they throw in an extended warranty...And of course if no damage was done then you would never use it, and then it would not cost them a dime. But perhaps would restore your peace of mind.
Hey, excellent idea!
 

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Both dealers knew that this vehicle had high millage. They are pressing you into a deal on this used vehicle. Just reading the op I smell a rat. They know it's the end of the year and thay are hopping you need this vehicle and emotionally you will take it as is. Unless I got everything stated above, large discount, extended warranty and repairs to your satisfaction guaranteed for life, I would walk away.
Something very similar happened to me several years ago and I walked. When I got home there was a message on my phone that they would meet all my demands. I still walked.

NOTE: My brother had a similar paint issue when he bought his new vehicle. They repaired the minor damage and it looked great. 3 years later the repaired area looked like crap. The paint was faded and spider cracked. The rest of the vehicle looked new. That is why I stated Lifetime repair guarantee above.

Mike
 

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Discussion Starter #18
My inclination in the absence of an acceptable revised offer is to refuse the car.

However, I'd have to order and wait for a new one, forego the 2010 alt fuels tax credit ($950), may not get the same financing rate (0.9%) which is pretty cheap money, be out of pocket the state tax/reg fees that have been paid.
I can't see being made whole going that route.

Alternative is to accept some compensation which I communicated at this point would likely be unreasonable. $1,000 isn't worth it for me to take a car I would not have purchased otherwise (higher mileage).

Lastly, the extended warranty is an idea - I've never believed in them and they do actually cost the dealer money as there is a base cost which needs to be paid back to the insurer.
 

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Discussion Starter #20
I may be missing something.
A check was sent to the State DMV to pay sales tax and to register the car/ obtain plates.
I've never heard of a state refunding those monies.
 
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