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I decided to replace my perfectly good (glass-wise) windshield due to a defective rain sensor. The windshield had been replaced sometime in the life of the car prior to my owning it and the rain sensor gel that holds it to the glass had air bubbles that made it think it was always raining.

So I chose Safelite to do the replacement since they are a huge national brand recommended by my insurance company, etc, etc.

Took the car in for a 10:15 appointment this morning at their site (figured better service at their location rather than in my driveway.) Told me it would be 1 -1.5 hours. 3 hours later, it was "ready".

Upon approaching the car I could see the A-pillar covers were not replaced properly, they were not flush with the fenders on either side. Not too big a deal I thought to myself. They can fix that.

Then, I got in the car... Holy s***. I could immediately see the dirty headliner around the mirror and the mirror housing itself was dirty with finger marks. I thought someting looked odd where the speaker housing meets the glass also, so I stuck my finger up to it and found the speaker is about an inch away from the glass. Previously, there was barely any space at all. I then adjusted the rearview mirror to find it was loose in its socket and jiggled around. It was tight as could be before. Also, the buttons for the homelink system were no longer there - just the holes where they once were. All around the seams to the plastic parts in this area were chewed up from them trying to pry it all apart. I have no idea why they thought they needed to completely disassemble the mirror.

I called the manager out and he was mortified. He didn't even offer to try and fix anything - good thing cause I would have bit his head off. He took my information and it passing it on to a district manager or something. I'm supposed to hear from her Monday.

My plan is to have the local dealer replace the windshield correctly this time and replace all the damaged interior pieces - on Safelite's bill of course.

I just wanted to share my experience with you all so you can be warned about this company. I would never use or recommend them to anyone. Thy may be fine for Chevy's or Ford's, but not Mercedes.

I'll try to take some pictures of the damage and post them later. Will let you know the outcome...

trey
 

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I think it is best to avoid windshield replacements when possible. I have wanted to replace the windshield on our S320 for years due to pitting, but I'm afraid to. A lot of these companies don't use properly trained personnel. Either that or the people they get just don't care. They nick the paint around the windshield and even though it may not be noticeable at the time, a couple of years later rust starts appearing all around the windshield. Been there, done that. Avoid it if you can. You don't know what you are going to get for quality, but experience tells me it probably won't be good.
 

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You know stuff like this really riles me. It seems to be that so many people seem to go out fo their way to screw things up. I mean, did they really expect you to just get in the car and drive off and not say anything?

I'm a student so my day is more flexable than most so if I'm taking my car to a shop that I don't know if it's only going to be an hour or so I'll either wait there and watch or pop back in during the day to check whats up so if there is a problem I can minimise it as much as possible. I learnt that the hard way after that clusterf**k that was my stereo install.
 

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Sometimes a Benz Specialist es only way to go!

You know stuff like this really riles me. It seems to be that so many people seem to go out fo their way to screw things up. I mean, did they really expect you to just get in the car and drive off and not say anything?

I'm a student so my day is more flexable than most so if I'm taking my car to a shop that I don't know if it's only going to be an hour or so I'll either wait there and watch or pop back in during the day to check whats up so if there is a problem I can minimise it as much as possible. I learnt that the hard way after that clusterf**k that was my stereo install.
I know you will have it corrected or there will be one big mess of a paper pile(s) they will be dealing with!
I am so very angry and feel sick when hearing an event as described.

Even en Dutch's shop... there was never a windshield or even dash removed without Dutch being right there after reassembly and with his damn Dr. Watson hand microscope lense, and by God it better be as disassembly or BETTER and Dutch always preferred exactly as it left the factory es how it must leave his facility. I believe his way es ONLY way or your ass is down the highway. And over the years I saw alot of so-called experts whining and limping down the road with Dutch's boot still en their trunk as in A__. And NO, We are not looking for any business for Dutch, etc. Since Dutch retiring and now mostly on his Hans Christian 54' boat all the time, etc. He only does Pro-Bono assists and we follow his lead always. We are still one family as always, Dutchland es important to us for sure, although we are Americans first now!.

Any way, get some images posted with their shop en the background just so they can get some advertisment of quality workmanship on a Benz. After-all quality es first en their establishment?

Then you can follow up with images of how the Benz specialists correct their FO-PA's!

Regards, Robert and Dietrich
(
Always Demand it be done CORRECTLY the first time!​

Our Benz es not a training arena for anyone! Except maybe ourselves... after-all it es ours, Yes!​
)
 

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A differing opinion

I had a bird smash the front windscreen on my 500SEL. The insurance company insisted that I use SAFELITE in spite of my wanting to use the dealer. As opposed to you I had a terrific experience with SAFELITE! They used OEM glass and the manager even inspected it before and after "to make sure that things were done correctly to such a magnificent car". His words not mine! Three years later I haven't had a leak and the job looks like it came from the factory.

I'm sorry you had a bad experience but not all SAFELITES are bad just like not all Mercedes-Benz dealers are bad.
 
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