[intuitionmerc]

Hi Dave I’ve just been for MOT and they picked up on the rusted subframe which could go at any moment. Can you please send a copy of your template to [email protected] Thanks!

Hi Paul I have sent a copy of the Information sheet. If you need any more help, support or advice just contact me I am here to help Regards Dave Evans

 

[dave evans UK]

Hi Dave I’ve just been for MOT and they picked up on the rusted subframe which could go at any moment. Can you please send a copy of your template to [email protected] Thanks!

Hi Adam, I have sent you the latest version of the paperwork via email, if you have any questions, or need any help or advice just contact me I am here to help Dave Evans

 

[Misa58]

Hi Folks, My name is Dave Evans and I am in the UK. I provide assistance to our Club members (SLKOWNERSCLUB.CO.UK) - we have 2.7k members, I look at structure and corrosion issues on members vehicles)). Our members have had serious issues with the rear subframes on Mercedes SLK R171 models built between 2005 and 2008, there was no anti-corrosion treatment applied to the inside of the rear subframes during production, so they have rotted from the Inside - out so, when you can see corrosion on the outside of the subframe, it's too late! I have been working with over 60 members of our group alone, who have subframe corrosion issues. We have had 9 subframes collapse whilst being driven, fortunately, no serious injuries or deaths (most collapsed at low speed, fortunately) We are the only Club over here that has had any success is challenging MBUK with regard to rear subframe replacement. Up to now, we have succeeded in getting MB to replace 30 rear subframes FOC (Free Of Charge) and I am still working with over 30 members helping them with the subframe issues by providing Information Sheets, data, and further help sheets as their claims progress! We are fortunate over here in the UK that we have Ministry of Transport Tests (MOT's) annually which pick up a number of these subframe issues, we, as a Club have set up a help scheme where members can approach me for information on the procedures and process for making a claim and I provide a 'Rear Subframe Replacement Information Sheet' which covers the initial contact with MB, a draft email, description of the process, etc. for members to use for their claims. Should there be any further issues with the claim, I have further Information sheets that escalate the process. My cousin lives in the US and he has sent me some info on the issues with Mercedes over there, that sound very similar to our experiences over here. I wondered if Mercedes Owners Club in the US were having any success in challenging MB and having things like the rear subframe corrosion issues addressed FOC? If there is anything I can do to help, please don't hesitate to contact me? I am not sure how your site works, whether I need to include my email or not? I can be contacted through our Club site 'SLKOWNERSCLUB.CO.UK'. you will bare in mind that the information I have relates to the UK I think I have identified the US Customer Assistance details off the MB site and I suppose that you know your individual local Dealerships? that is where the UK information will have to be converted to US information! All the work I do regarding the corrosion issues, is done by me alone, so, as you will appreciate, I am currently working with our Club members so, I apologise in advance of any delays in my responses! I look forward to hearing from BenzWorld and it's members - Best Regards Dave Evans SLKOWNERSCLUB.CO.UK

Hi Dave hope your well? It's great to see your helping with this expensive fault and saving people money. Can you please send me the email template and accommodating information sheets please?

 

[Misa58]

Hi Dave hope your well? It's great to see your helping with this expensive fault and saving people money. Can you please send me the email template and accommodating information sheets please?

My email is, [email protected]

 

[dave evans UK]

My email is, [email protected]

Hi Misa58 yep I can help you I will send you the UK information sheet, If you need a Good Dealership in your area, just email me and I will see what I can find on my Good Dealership List and keep you away from the dealerships on my To Avoid List if you have any questions or need any help or advice, just contact me I am here to help Dave paperwork has been sent D

 

[mfox01702]

Hi Dave

I have just had my W204 services at Merc MK and have just been told that there is rear subframe corrosion on mine.

When you get time can you please send me the the template so I can see if I can get any joy with this [email protected].

Thank you.

 

[JordanV]

Hey Dave!

Appreciate all you're doing for the community. Was just denied from MB cooperate to repair my rear subframe on my 2012 C300. They had my car towed from my body shop to their dealership, denied my claim & then made me pay for the tow back to my body shop. I'm currently in the course of repairing it with my body shop as I've been without my car for 3 weeks now.

Would you mind sending the sheet over to my email, [email protected].

Your help is greatly appreciated!

 

[dave evans UK]

Hi Dave

I have just had my W204 services at Merc MK and have just been told that there is rear subframe corrosion on mine.

When you get time can you please send me the the template so I can see if I can get any joy with this [email protected].

Thank you.

Hi mfox01702 No Problem I will send you the paperwork over for the C&E-Class models for UK and European Owners via email, If you have any questions or need an help or advice i.e. Good Dealerships in your area just contact me I am here to help Dave

 

[dave evans UK]

Hey Dave!

Appreciate all you're doing for the community. Was just denied from MB cooperate to repair my rear subframe on my 2012 C300. They had my car towed from my body shop to their dealership, denied my claim & then made me pay for the tow back to my body shop. I'm currently in the course of repairing it with my body shop as I've been without my car for 3 weeks now.

Would you mind sending the sheet over to my email, [email protected].

Your help is greatly appreciated!

Hi JordanV, as you will have seen on previous posts, there are major issues with MBUSA and I am working with owners over there in the US to try and drive things forward, with the two Law Firms, NHTSA and the Attorney General as well as challenging the issues directly with the Directors and the CEO of Daimler, Mercedes Benz Cars, AG in Germany. I have sent you the USA Paperwork, Should you have anyt questions or need any help or advice just contact me I am here to help Dave

 

[dmorsberger]

Hey Dave,

My turn, can you send the latest copy of your paperwork to me at [email protected]?

My W212, 2010 E550 4Matic was just diagnosed with a rusted and failing rear sub-frame. Does it matter if it has air-suspension?

Thanks,
David

 

[dave evans UK]

Hey Dave,

My turn, can you send the latest copy of your paperwork to me at(LSH) Hints Rd, Mile Oak, Tamworth B78 3PQ Charge for inspection but drop that if replaced?k, Tamworth B78 3PQ Charge for inspection but drop that if replaced??

My W212, 2010 E550 4Matic was just diagnosed with a rusted and failing rear sub-frame. Does it matter if it has air-suspension?

Thanks,
David

Hey Dave,

My turn, can you send the latest copy of your paperwork to me at [email protected]?

My W212, 2010 E550 4Matic was just diagnosed with a rusted and failing rear sub-frame. Does it matter if it has air-suspension?

Thanks,
David

Hi David, as you may have read there re serious issues with MBUSA I will send you the information pack i usually send over to US Owners with additional information that should help - I will tell you that some dealerships in the USA are telling owners of 2014 C7&E-Class models to sell theirs for scrap :-( we are taking this up with the Directors and the CEO of Daimler, Mercedes-Benz Cars, AG in Germany as well as owners contacting a couple of Law Firms, the NHTSA and the Attorney General complaining about the safety issues concerned with the rear subframes that are collapsing and rusting away - I will send the paperwork over by email there are three emails in total - one has 7 attachments and the other has 2 (18mb) the third just has information. let me know if you receive all 3 emails please? If you have any questions or need any help or advice just contact me, I am here to help Dave

 

[dmorsberger]

#171 · a moment ago

dmorsberger said:
Hey Dave,

My turn, can you send the latest copy of your paperwork to me at(LSH) Hints Rd, Mile Oak, Tamworth B78 3PQ Charge for inspection but drop that if replaced?k, Tamworth B78 3PQ Charge for inspection but drop that if replaced??

My W212, 2010 E550 4Matic was just diagnosed with a rusted and failing rear sub-frame. Does it matter if it has air-suspension?

Thanks,
David

dmorsberger said:
Hey Dave,

My turn, can you send the latest copy of your paperwork to me at [email protected]?

My W212, 2010 E550 4Matic was just diagnosed with a rusted and failing rear sub-frame. Does it matter if it has air-suspension?

Thanks,
David

Hi David, as you may have read there re serious issues with MBUSA I will send you the information pack i usually send over to US Owners with additional information that should help - I will tell you that some dealerships in the USA are telling owners of 2014 C7&E-Class models to sell theirs for scrap :-( we are taking this up with the Directors and the CEO of Daimler, Mercedes-Benz Cars, AG in Germany as well as owners contacting a couple of Law Firms, the NHTSA and the Attorney General complaining about the safety issues concerned with the rear subframes that are collapsing and rusting away - I will send the paperwork over by email there are three emails in total - one has 7 attachments and the other has 2 (18mb) the third just has information. let me know if you receive all 3 emails please? If you have any questions or need any help or advice just contact me, I am here to help Dave

Thank You! I will keep you informed.

 

[vmartin0165]

Hi Folks, My name is Dave Evans and I am in the UK. I provide assistance to our Club members (SLKOWNERSCLUB.CO.UK) - we have 2.7k members, I look at structure and corrosion issues on members vehicles)). Our members have had serious issues with the rear subframes on Mercedes SLK R171 models built between 2005 and 2008, there was no anti-corrosion treatment applied to the inside of the rear subframes during production, so they have rotted from the Inside - out so, when you can see corrosion on the outside of the subframe, it's too late! I have been working with over 60 members of our group alone, who have subframe corrosion issues. We have had 9 subframes collapse whilst being driven, fortunately, no serious injuries or deaths (most collapsed at low speed, fortunately) We are the only Club over here that has had any success is challenging MBUK with regard to rear subframe replacement. Up to now, we have succeeded in getting MB to replace 30 rear subframes FOC (Free Of Charge) and I am still working with over 30 members helping them with the subframe issues by providing Information Sheets, data, and further help sheets as their claims progress! We are fortunate over here in the UK that we have Ministry of Transport Tests (MOT's) annually which pick up a number of these subframe issues, we, as a Club have set up a help scheme where members can approach me for information on the procedures and process for making a claim and I provide a 'Rear Subframe Replacement Information Sheet' which covers the initial contact with MB, a draft email, description of the process, etc. for members to use for their claims. Should there be any further issues with the claim, I have further Information sheets that escalate the process. My cousin lives in the US and he has sent me some info on the issues with Mercedes over there, that sound very similar to our experiences over here. I wondered if Mercedes Owners Club in the US were having any success in challenging MB and having things like the rear subframe corrosion issues addressed FOC? If there is anything I can do to help, please don't hesitate to contact me? I am not sure how your site works, whether I need to include my email or not? I can be contacted through our Club site 'SLKOWNERSCLUB.CO.UK'. you will bare in mind that the information I have relates to the UK I think I have identified the US Customer Assistance details off the MB site and I suppose that you know your individual local Dealerships? that is where the UK information will have to be converted to US information! All the work I do regarding the corrosion issues, is done by me alone, so, as you will appreciate, I am currently working with our Club members so, I apologise in advance of any delays in my responses! I look forward to hearing from BenzWorld and it's members - Best Regards Dave Evans SLKOWNERSCLUB.CO.UK

 

[vmartin0165]

Hi Dave, I would love a copy of your Information sheet for the MB E350 4 Matic. I am in Texas and in 2019 I bought a 2015 E350 4 Matic, fantastic vehicle. Until I took it in for service to replace my sway bar. My service representative didn't mention anything about my rear suspension until I had to return to the dealership after the initial service was completed. The service representative test drove the vehicle with me after I reported that upon braking my car pulls hard as if I was swerving. He kept my vehicle to have a technician to diagnose it to find out that my rear sub frame is rusted and broken. I hope that I've contacted the correct forum.

Any information on what to report to MBUSA would be much appreciated. My email is [email protected].

Regards,

V. Martin

 

[I've wire]

No problem,
if you have any issues or need any help advice or guidance, just contact me I
am here to help
Dave

Hi dave how can I get my sub frame checked is it a job I can try myself

 

[dave evans UK]

Hi Dave, I would love a copy of your Information sheet for the MB E350 4 Matic. I am in Texas and in 2019 I bought a 2015 E350 4 Matic, fantastic vehicle. Until I took it in for service to replace my sway bar. My service representative didn't mention anything about my rear suspension until I had to return to the dealership after the initial service was completed. The service representative test drove the vehicle with me after I reported that upon braking my car pulls hard as if I was swerving. He kept my vehicle to have a technician to diagnose it to find out that my rear sub frame is rusted and broken. I hope that I've contacted the correct forum.

Any information on what to report to MBUSA would be much appreciated. My email is [email protected].

Regards,

V. Martin

Hi V Martin, you will have read that there are issues with MBUSA in previous replies, so I will send you the information sheets that I send to US owners, there will be 3 emails in total, one email is just text one has 7 attachments and the third has 2 attachments (about 20 Mb of attachments in all) If you have any questions or need any help or advice, just contact me I am here to help Dave Evans

 

[dave evans UK]

Hi dave how can I get my sub frame checked is it a job I can try myself

Hi I've wire - I see that you are in the UK so it shouldn't be an issue, can you send me your email address to [email protected] and I will send you the paperwork over. please link this BenzWorld name in your email so I can make the connection between this message and your email address, you will probably have read the information in previous posts on this String and will have some idea of what is involved and the issues, it is pretty straight forward to sort this issue out in the UK Speak to you soon, Dave

 

[edeleon]

Mercedes-Benz USA, LLC (MBUSA) has extended the warranty for the rear subframe on the vehicles listed below, from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 20 years/unlimited miles, and applies to the vehicle regardless of ownership.

This warranty extension applies to the replacement of the rear subframe under the standard warranty terms and conditions in the event the subframe experiences corrosion with perforation (holes). The extended warranty is applicable to the following vehicles:

Model Year	Model (platform)		Model Year	Model (platform)
2005 - 2011	SLK-Class (R171)		2008 - 2015	C-Class Sedan/Coupe (W/C204)
2012 - 2017	SLK-Class (R172)		2010 - 2015	GLK-Class (X204)
2012 - 2016	CLS-Class (C218)		2010 - 2016	E-Class Sedan/Wagon (W/S212)
2013 - 2016	SL-Class (R231)		2010 - 2017	E-Class Coupe/Cabrio (C/A207)

 

[dave evans UK]

Mercedes-Benz USA, LLC (MBUSA) has extended the warranty for the rear subframe on the vehicles listed below, from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 20 years/unlimited miles, and applies to the vehicle regardless of ownership.

This warranty extension applies to the replacement of the rear subframe under the standard warranty terms and conditions in the event the subframe experiences corrosion with perforation (holes). The extended warranty is applicable to the following vehicles:

Model Year	Model (platform)		Model Year	Model (platform)
2005 - 2011	SLK-Class (R171)		2008 - 2015	C-Class Sedan/Coupe (W/C204)
2012 - 2017	SLK-Class (R172)		2010 - 2015	GLK-Class (X204)
2012 - 2016	CLS-Class (C218)		2010 - 2016	E-Class Sedan/Wagon (W/S212)
2013 - 2016	SL-Class (R231)		2010 - 2017	E-Class Coupe/Cabrio (C/A207)

Hi edeleon thanks for this information do we have an MB source for this information? or a link of any sort that we can refer owners to?? Many thanks, Dave

 

[edeleon]