Mercedes-Benz Forum banner

1 - 13 of 13 Posts

·
Registered
Joined
·
17 Posts
Discussion Starter #1
So today after some tranny issues on the cl500 I just bought used a few weeks ago. And some crazy complaints I filed to the MBUSA corporate offices about the dealership refusing to fix the issue. They decided to use their funds to fix everything for free. The question from my SA came up to choose between having the stealer rebuild my tranny that only has 53k miles on it or get a factory remanufactured ones. Any recommendations?
 

·
Registered
Joined
·
31,633 Posts
Hard to say without knowing the problems in yours or how good their techs are.

But generally speaking it's harder to find a good transmission tech in a dealer service bay than in a rebuilding shop where they do that all the time.

So speaking in that vacuum, I'd lean toward the remanufactured one.

Good luck.
 

·
Registered
Joined
·
17 Posts
Discussion Starter #3
I was thinking the same thing. MB of San Diego said they are "certified" to fix and rebuilt the tranny. BUT i'm thinking it's only 1 rebuilder they have because generally any stealerships don't even deal with transmission work and really outsource it. So the I don't really trust the 1 guy that is certified to do the work as opposed to getting a remanufactured one knowing it has a warranty and should be good. Thanks for the info!
 

·
Registered
Joined
·
17 Posts
Discussion Starter #4
btw, they said the tranny had all kinds of leaks in it. the car only had 53k miles on it SMH
 

·
Registered
Joined
·
35,776 Posts
This is a choice between bad and worse, unfortunately.
US labor forces don't have good reputation and rebuild alternators, starters are having extremely high failure ratio, when owners replace 3 of them before finding a good one.
So as CC said -at dealer they don't rebuild too many transmissions, so their experience is questionable.
"Factory rebuild" in USA means the minimum-wage workers are trained to swap the gears and bearings into the boxes, before someone more experienced will inspect them. I doubt the load test is ever done on those.
My late friend was running European repair shop in LA area and he had a rebuilder in So CA, who was German born and he was the only one my friend would trust.
Would that be my choice, I would start asking questions
-how many transmission the dealer rebuild in last year?
-where is the factory that rebuilds the transmissions?
-what gives better warranty and loaner when replaced transmission fails?
 

·
Registered
Joined
·
17 Posts
Discussion Starter #6
LOL i asked them how many they rebuilt, and it wasn't many in the last 4-5 years. I guess the next question i need to ask them is which warranty is better. I think generally factory reman is much better but I should ask.
 

·
Registered
Joined
·
35,776 Posts
I think generally factory reman is much better but I should ask.
Would that be German factory, it would, even I know workers in Germany are mostly Turkish, Ukrainians or Polish ;)
But too many times "the rebuild" in US means junk yard part pressure washed and painted, maybe with exterior seals replaced. Would make you wonder why the core charges are so high?
One of the most abused words in this country
 

·
Registered
Joined
·
17 Posts
Discussion Starter #8
LOL. I guess for pro bono work, I'm not going to trust any stealership rebuilder and i just have to cross my fingers with the factory remanufactured one. I think that is the best route in this case.
 

·
Registered
Joined
·
7,742 Posts
But too many times "the rebuild" in US means junk yard part pressure washed and painted, maybe with exterior seals replaced. Would make you wonder why the core charges are so high?
One of the most abused words in this country
Depends on the remanufacturer. If it's someone like Jasper (who, regrettably, doesn't do MB stuff), their stuff comes out better than factory, but some other outfits are admittedly not as thorough.
 

·
Outstanding Contributor Always Remembered RI
Joined
·
52,804 Posts
Why will they not give you a new transmission, why the rebuild job?
 

·
Registered
Joined
·
1,304 Posts
independent vs. factory rebuilt

Caveat: This was a Dodge pickup but the concept is valid.

Lunched my tranny while on a road trip. A local reputable transmission shop offered to either install a factory rebuilt or to rebuild mine. Thier rebuild job was offered at almost $200.00 more than the factory installation job. Explanation was that they would rebuild with some better, heavy duty components that the factory job did not use. If I chose the factory rebuilt, I would get the same type of unit that had failed previously.

I chose to have the shop rebuild mine with thier recommended components while I spent a few relaxing days in Santa Fe while waiting. I have never been sorry. The tranny they rebuilt has been excellent for years.

Although my response is slightly off mark, the concept of having a REPUTABLE independent rebuild your tranny is valid. That said, I would not allow a dealership to attempt such a job. They are not specialists and regardless what they say, do not do many tranny rebuilds. I am particularly suspicious of a dealer with which you are having a conflict.
 

·
Outstanding Contributor Always Remembered RI
Joined
·
52,804 Posts
Caveat: This was a Dodge pickup but the concept is valid.

Lunched my tranny while on a road trip. A local reputable transmission shop offered to either install a factory rebuilt or to rebuild mine. Thier rebuild job was offered at almost $200.00 more than the factory installation job. Explanation was that they would rebuild with some better, heavy duty components that the factory job did not use. If I chose the factory rebuilt, I would get the same type of unit that had failed previously.

I chose to have the shop rebuild mine with thier recommended components while I spent a few relaxing days in Santa Fe while waiting. I have never been sorry. The tranny they rebuilt has been excellent for years.

Although my response is slightly off mark, the concept of having a REPUTABLE independent rebuild your tranny is valid. That said, I would not allow a dealership to attempt such a job. They are not specialists and regardless what they say, do not do many tranny rebuilds. I am particularly suspicious of a dealer with which you are having a conflict.
Good point there, Dealers are used to dealing with cars that are still in warranty and a car out of warrant normally ends up with the indies or specialists.

Cars that are in warranty rarely need major repairs and if they do then a new unit is fitted and claimed against MB, so the Techs very rarely get the chance to do a rebuild job.
 

·
Registered
Joined
·
35,776 Posts
Caveat: This was a Dodge pickup but the concept is valid.
Disagree. The concept is not valid.
I own Ford Powerstroke pickup and the first question new owners bring to The Ford Forum always is "What do I modify to make it better?"
Than come replies with long list in them.
When you read this forum most of the replies about modifications is "You have slim chance to make it better than it come from the factory"
So IMHO if there is something that can be improved on the stuff that originally come from the factory -the factory is the one who will work it first.
Like the transmissions on W210 that in first years had bushing bearings, very fast replaced with roller bearing. ... by the factory
 
1 - 13 of 13 Posts
Top