If that's the case, talk to Bob Hunter at Von Housen. He's my service advisor and is quit...
If that's the case, talk to Bob Hunter at Von Housen. He's my service advisor and is quite good with customers. If you want any aftermarket stuff done at the dealer, look for the tech named David Brousseau (sp).
Bob has been good with me for the past two years. Since I have a black car, I ask them not to wash it because the washer scratches it. They respect my requests.
Bob could be a little bit busy sometimes but he's a good guy.
It sounds like the Rocklin dealership is a little bit off.
I can't say enough about Von Housen and Bob. Let me know if he helps you. If not, tell him you're a friend of Arnee. They know me there cause I probably irritate them enough.