Mercedes-Benz Forum banner

1 - 13 of 13 Posts

·
Registered
Joined
·
1 Posts
Discussion Starter #1
I've been looking into getting an SLK, and have been to many dealerships. I get a different story about the tele aid system each time I stop by the dealership. Does it act as a theft deterrent similar to lojack? Has anyone had a situation where tele aid has found their stolen car? Do I need a system like lojack. People have told me the security feature built into the Tele Aid system only works if there is cell service or will not work if the antenna on the back is removed. Any ideas, thoughts or expericence with the Tele Aid system?
 

·
Registered
14 E350
Joined
·
2,046 Posts
NY30......

Tele-aid utilizes telematics technology from Motorola. Telematics is a combination of existing wireless telecom infrastructure and GPS. Your dealer is right that it requires a antenna for it to work. However, there's another crash-secure back-up antenna hidden in the vehicle. I'm not sure if Tele-Aid will act as a deterent because not everyone knows its capabilites. To answer part of your question, yes, they will be able to locate your vehicle via GPS through the Tele-Aid system. Here's a great article that will answer most of your questions.

http://forums.benzworld.org/news/news.asp?id=182

[:)]
 

·
Registered
Joined
·
20 Posts
I have a friend that used to work at the tele-aid center in texas. Shak's mb was stolen...

I have a friend that used to work at the tele-aid center in texas. Shak's mb was stolen in 2002 and his car had the tele-aid system and she found it on the map when he reported it stolen. And for experenced criminals it would know what it is.
 

·
Registered
Joined
·
2 Posts
There is a difference between lojack and the tele aid system. I know that lojack has to be registered to to cities for them to track it in that area. The tele aid works all throughout the united states, canada and parts of Mexico. To me it's a good service to have, a lot better than anything out there right now.
 

·
Registered
ML320/C320 Sprt
Joined
·
4,649 Posts
There is a difference between lojack and the tele aid system. I know that lojack has to be registered to to cities for them to track it in that area. The tele aid works all throughout the united states, canada and parts of Mexico. To me it's a good service to have, a lot better than anything out there right now.
That is a very good choice thats why I have it on my "C" class
 

·
Registered
2007 S550, 01 ML320
Joined
·
196 Posts
Yeah, there have been a couple of stolen Benzes incidents here in the Maryland/DC/VA area and all of them were tracked and recovered within hours. You should get an insurance discount for having it as well.
 

·
Where's my auto-leveling?
'09 ML350, '03 E320, '99 E320 4Matic, '98 C280
Joined
·
3,390 Posts
ny30 - 1/3/2003 9:10 AM

I've been looking into getting an SLK, and have been to many dealerships. I get a different story about the tele aid system each time I stop by the dealership. Does it act as a theft deterrent similar to lojack? Has anyone had a situation where tele aid has found their stolen car? Do I need a system like lojack. People have told me the security feature built into the Tele Aid system only works if there is cell service or will not work if the antenna on the back is removed. Any ideas, thoughts or expericence with the Tele Aid system?
Tele Aid is tied to your alarm system. In the event the alarm triggers for more than 20 seconds I believe, the folks as Tele Aid will call you and tell you that the alarm system is going off. In addition it has the ability to track the vehicle if stolen. Tele Aid can also unlock your doors if you accidently lock your keys in the vehicle. If you are in an accident and an airbag goes off or a seat belt tensioner engages, Tele Aid will call you to make sure you are all right. If you can't answer or don't answer it will automatically dispatch the police. Tele Aid can also honk the horn of the vehicle if officers are trying to locate it.

Tele Aid canl also listen in on a stolen vehicle to here what is going on. It has been used to help police track the vehicle and to know what is going on.
 

·
Registered
2004 SLK32 AMG
Joined
·
807 Posts
Interesting that this thread started a year ago.

LoJack is operated in conjunction with police departments in about 20 states and DC. In some states, it is only used in the more populated areas. Once LoJack is installed, you do have to register your unit either on-line or by phone with LoJack. If you get the Early Warning system, you provide them with up to 6 ways to contact you if your vehicle is moved without you in it [actually the key pass].

TeleAid might be in between deterent and recovery system. While TeleAid offers an interesting service, the vehicle has to be running for it to be tracked. Otherwise you can only get the position at which the engine was last on. While GPS would provide accurate position of the vehicle, it does not work well, or at all, if the vehicle is in a building (forget it if the building's roof is metal for example), under a bridge, or even under heavy foliage. If it is in a metal shipping container it won't work.

TeleAid uses analog cellular telephony to transmit the data. So, if you are out of analog coverage, TeleAid won't work. TeleAid may not have agreements with service providers in all areas that otherwise have analog service. Significant portions of the US, Canada, and Mexico have spotty, minimal or no analog coverage. While the FCC currently requires a certain type of cellular carrier to provide analog, that requirement goes away in four years. Maybe that's not a big deal for folks that have and use TeleAid now, but I wouldn't want a new TeleAid just like this one in 2007 or 2008.

While LoJack is not perfect, it is a good choice in many areas especially with the Early Warning System. My inadvertant testing says you will get notifications pretty darn quick, much faster than advertised. It is also much more difficult to "block" the LoJack signal than gps and AMPS. By the way, my insurance company gives a discount on comprehensive coverage for On Star, and related services, but not for TeleAid. They also give a discount for LoJack.
 

·
Where's my auto-leveling?
'09 ML350, '03 E320, '99 E320 4Matic, '98 C280
Joined
·
3,390 Posts
SledDog - 1/15/2004 2:44 AM

Interesting that this thread started a year ago.

LoJack is operated in conjunction with police departments in about 20 states and DC. In some states, it is only used in the more populated areas. Once LoJack is installed, you do have to register your unit either on-line or by phone with LoJack. If you get the Early Warning system, you provide them with up to 6 ways to contact you if your vehicle is moved without you in it [actually the key pass].

TeleAid might be in between deterent and recovery system. While TeleAid offers an interesting service, the vehicle has to be running for it to be tracked. Otherwise you can only get the position at which the engine was last on. While GPS would provide accurate position of the vehicle, it does not work well, or at all, if the vehicle is in a building (forget it if the building's roof is metal for example), under a bridge, or even under heavy foliage. If it is in a metal shipping container it won't work.

TeleAid uses analog cellular telephony to transmit the data. So, if you are out of analog coverage, TeleAid won't work. TeleAid may not have agreements with service providers in all areas that otherwise have analog service. Significant portions of the US, Canada, and Mexico have spotty, minimal or no analog coverage. While the FCC currently requires a certain type of cellular carrier to provide analog, that requirement goes away in four years. Maybe that's not a big deal for folks that have and use TeleAid now, but I wouldn't want a new TeleAid just like this one in 2007 or 2008.

While LoJack is not perfect, it is a good choice in many areas especially with the Early Warning System. My inadvertant testing says you will get notifications pretty darn quick, much faster than advertised. It is also much more difficult to "block" the LoJack signal than gps and AMPS. By the way, my insurance company gives a discount on comprehensive coverage for On Star, and related services, but not for TeleAid. They also give a discount for LoJack.
According to MB Tele Aid does not require the vehicle to be on in order to track. It can be remotely activated by Tele Aid. Let's say that you don't lock your vehicle, so the system is not active. Let's further say that your vehicle gets stolen in this condition. If you report the vehicle as stolen, Tele Aid can activate the system remotely in stealth mode whether or not the vehicle is on and obtain the GPS location for the vehicle. According to what I read in the owners manual, the Tele Aid system works any where in the country where you have cellular service.
 

·
Registered
Joined
·
2 Posts
The tele aid system is a very affective service to have on your mercedes. The stolen vehicle recovery system works like this: when the vehicle is reported stolen to the tele aid dptmnt they put it in a theft status which allows them to get signals from various things in the vehicle which include the doors being opened, the windows being rolled up and down, the alarm and of course the car being turned on, also the police dptmnt gives them permission to listen into the vehicle to here whats going on to see if they can get any leads as to what they are talkign about and if the say were thay are going so they can tell the police. Also keep in mind that they can only access that portion of the theft recovery with permission from the police(I know some people freak out about that, knowing they can listen in but they only do it in those situations) it's also great if you have a small child in the vehicle and it is stolen so they can listen in and make sure everything is ok with the child, I know of a case were that happened I think up in New Jersey were a womans car was stolen with her 2 kids in the back and it was recovered immediatley. But it's also a matter of the persons preferences. I think people put up a bunch of stink about lojack just because they see it on t.v. or here it on the radio like it is something great, i'm sure it is effective if you live in an area where it works. Now the tele aid does have analog but it uses a cellular carrier as well so you can pretty much use the service anywere, you may have a problem using it if you are covered but that's not saying it won't work either. If anyone is interested in learning on how the service actually works then you can visit http://TELEAID.COM
 

·
Registered
2004 SLK32 AMG
Joined
·
807 Posts
AndyFracica - 1/15/2004 5:44 AM
According to MB Tele Aid does not require the vehicle to be on in order to track. It can be remotely activated by Tele Aid. Let's say that you don't lock your vehicle, so the system is not active. Let's further say that your vehicle gets stolen in this condition. If you report the vehicle as stolen, Tele Aid can activate the system remotely in stealth mode whether or not the vehicle is on and obtain the GPS location for the vehicle. According to what I read in the owners manual, the Tele Aid system works any where in the country where you have cellular service.
Understanding how TeleAid works was very important to me when I purchased my car because I was concerned about specific types of theft. It's only a few minutes to Mexico from where my car lives and it would be pretty easy to flatbed the car or stick it in a container. I actually think both systems, TeleAid and LoJack, are good. What is important is to have as much correct information as you can to make an informed decision for your situation.

The 2004 SLK brochure was not clear about TeleAid. Now that I have a manual, I remember reading the section you quoted. I started looking into this long before my purchase though. The MBSD dealer verified that the ignition needed to be on for the service to be available. Here is a quote from the terms and conditions for TeleAid (you can find it through the owners section at MBUSA)

2. Service Limitations. The Tele Aid Services are provided by MBUSA, through ATX, using a device and other hardware installed in your vehicle ("Tele Aid Unit") which receives global positioning satellite (GPS) signals and communicates with the response center via wireless and landline communications networks. The availability and use of Tele Aid Services are subject to many limitations, including the following: (a) Services are available only if you have activated your Tele Aid account with ATX; (b) Services are available only if your vehicle ignition is on, and your vehicle battery is charged and connected; (c) Services are available only within the 50 United States, Puerto Rico, and Canada, and only if you are within operating range of the designated wireless network; (d) Services may be impaired by land-line and wireless communications problems caused by atmospheric or topographical conditions, busy cells, capacity limitations, equipment problems, equipment maintenance, and other factors and conditions; (e) Services may be affected by inherent limitations of your vehicle's electrical system and architecture, or if any of the components of your vehicle's Tele Aid Unit have been damaged or are defective; (f) Services are not available if the GPS system is not working or the signals are obstructed; (g) A small error built into the GPS system may impair ATX's ability to determine your vehicle's precise location; and (h) Services may be limited to geographic areas where map data and emergency (911) contact information is available in ATX's databases, which may be less than that which is otherwise generally available. Your Tele Aid system uses analog cellular telephone signals. If the wireless carrier terminates or restricts analog service, the Tele Aid Services will not be available.

Based on the terms and conditions and from other threads in this forum, the TeleAid hardware is off when the ignition is off.

The GPS receiver needs information from the GPS satellites to calculate position. This information is only good for about four hours. So if the car is parked longer, it will take several minutes upon start up to be able to calculate position.

GPS performance is degraded by things like urban canyons, being in a narrow valley, trees, etc. It won't work in a container (assuming it is steel all around). Analog cellular is another thing. For us, it is probalby ok, but it is going away. Like with most cellular providers, you probably won't know if you really have service when you roam some place until you are there.

Now, that doesn't mean that TeleAid is not effective or you shouldn't subscribe to it. That is a choice to be made based on your situation. For example, in a car jacking, I would think TeleAid could be more effective than LoJack. Or the car stolen when you run into the house to get something you forgot.

I decided to get the LoJack Early Warning System. If the car is moved without "permission", engine running or not, ignition on or not, I get notified within minutes. If LoJack didn't have that system, then it wouldn't have made sense. If I found out two hours later, it would most likely be too late. The longer the car is gone, the less likely I'd want it found. So once the police activate the LoJack, you do have to hope a police car or helicopter detects your car. If it is in a container, I imagine they'd have to be much closer than normal. Nothing is perfect. Hope I don't have to use it. My insurance company gives a discount for LoJack but not for TeleAid (but they do for On Star).

If you ever do consider LoJack be careful about buying from the dealer. My dealer, who was good about everything else wanted to charge me full retail for the system. They said they would match the price LoJack gave me directly - about $400 less. But I actually had an even better deal. If you can get several people to do the install - don't have to be co-located or anything- you can get a good discount from LoJack directly. In fact, this board could probably do that.
And no, I don't work for LoJack...If you'd like more info on how GPS works, send me e-mail and I can send you some links.
 

·
Registered
Joined
·
7 Posts
Tele Aid system does it include in Mercedes system? Is it free? Should I pay the fee on it? I bought ML350 2008. Thanks.
 
1 - 13 of 13 Posts
Top