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Smith Mercedes of Haverhill, MA has giving up on fixing my under warranty 2000 C230.

The problem I'm having is with the steering. When you turn the wheel all the way to the left or to the right there is a lot of play when you wiggle the wheel. It makes a banging noise. Here is what they replaced. 1. steering box 2. tie rod assembly 3. tie rod ends. They told me the banging is normal. Can someone please tell me if this is true.

Thanks in advanced.
 
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