This time you are correct. The dealer is way out of line. I've had times in the past where the dealer saved me a lot of money or helped me fix my own car.The dealer is wonderful for warranty work. Everything else, use an indie shop. Absolutely no reason to overpay at a dealer. The indie shop I go to in Waltham, MA (European Auto Solutions), actually does overflow and specialty work for a lot of the dealers in the area, including the one from which I bought the car (MB of Burlington, which opened a couple years back). Why pay more, is how I look at it. Rates are typically cheaper, parts are still genuine MB, and a small business is much more likely to back up their work with better customer service.
I go to the dealer to get the oil changed. It cost about 35.00 more to have it done at the dealer. So what do I get for my 35.00 dollars?
Thay wash the car in and out.
They give me unlimited coffee and danish or cake
I get a clean place to work while my car is worked on with a desk and internet.
One time while my car was getting the oil changed they found something else wrong. I hired them to do the repair. I don't remember what it was, something in the front end that I couldn't do myself. They gave me a car to drive while mine was in there free.
I used to have an SL that was having trouble with the suspension. They put the car in the air, showed me where the strut was starting to leak, topped off the fluid and made sure there was no air in the lines. No charge.
The first time I worked on the SL I was putting breaks on. I couldn't figure out how to get the caliper off and screwed it up. Break fluid leaked out all over the place. I finished the brake job but had no way to bleed the system. They came with a flatbed, took the car and flushed the system. $200.00
There are other times they helped me so while this repair is way too much, I still like them.