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1997 SL500 1999 E320
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To my dismay, my '99 E320 has several rust spots. The worst is below the grill on the hood, all across the bottom. Two spots behind the passenger front wheel just above the bottom trim, a spot behind the passenger rear wheel and one in front. I am having all these problems fixed by a friend that runs a body shop business, well respected. I just can't believe that a '99 MB that has been garaged (although I live in PA) has this amount of rust. Dealer says too bad. I wondered if anyone else has had this type of problem.
 

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97 E320 130k miles
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I've got lots of rust on my 97 e320. A trusted body shop quoted me $2,000 for the whole job which is way too much for this age car. I've been in the process of fixing it myself with sandpaper and a dremel tool. Not that bad of a job as long as you're not afraid to grind the paint down to the bare metal yourself on a $50,000 car. Keep in mind I have no experience doing this and it's coming out quite nicely. There a rust stopper and converter out there which uses phosphoric acid to stop the oxidization. Primer is on now but I have no clue how to paint and clear coat it. I'll probably have a local shop do that part...
 

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MyFirstIsBest said:
To my dismay, my '99 E320 has several rust spots. The worst is below the grill on the hood, all across the bottom. Two spots behind the passenger front wheel just above the bottom trim, a spot behind the passenger rear wheel and one in front. I am having all these problems fixed by a friend that runs a body shop business, well respected. I just can't believe that a '99 MB that has been garaged (although I live in PA) has this amount of rust. Dealer says too bad. I wondered if anyone else has had this type of problem.
If you use the Search this Forum tab it brings up 109 threads on the topic of rust just on the E class forum '95 to '02. If you plough through the threads as I have you will find some have had horrendous problems. BUT most find that if they go to a Merc dealer, Mercedes will fix for free. In UK there is 30 year rust guarantee. Don't know in US.
 

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Suggest you check out Benzworld.org - Mercedes Benz Discussion Forum > Mercedes-Benz Sedan Forums > W210 E Class » Rust Warning!!
 

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hawk20 said:
If you use the Search this Forum tab it brings up 109 threads on the topic of rust just on the E class forum '95 to '02. If you plough through the threads as I have you will find some have had horrendous problems. BUT most find that if they go to a Merc dealer, Mercedes will fix for free. In UK there is 30 year rust guarantee. Don't know in US.

Mercedes will fix for free. In UK there is 30 year rust guarantee

i would have thought they would have this in the usa:confused: as for putting the car in a garage this is worst than keeping it out side unless you never get any rain lol;)
 

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1999 C230 Kompressor is rusting at seams and all door panels

I'm having the same experience you are with my 1999 C230. I wrote a letter to Mercedes Benz with my issue and they sent me back one telling me that it was up to the service manager at the dealership. Well I've been to two dealerships and they both say the car is no longer under warranty therefore I'm on my own. Why don't you buy a new one. Well they can't fix the one I have why would I buy another one. I tought these cars were built to last, I guess I was wrong. Mercedes Benz doesn't seem to care about customer satisfaction. They have brushed me off, they have too many customers they don't really care about one.
Because my car is rusting from the inside out, I have no choice but to get rid of the car unless I file a lawsuit that will get me probably no where and cost me a lot of money. Below is my letter by e-mail I sent to Mercedes Benz Corporation and their predicted response; I also enclosed the response from the service manager at the dealership; This is an unfortunate situation for me and other Mercedes Owners.:(


Here is the original e-mail I sent:

I own a 1999 Mercedes C230 Kompressor with currently 115,000 miles. Other
than for routine maintenance, and to have the alternator replaced, I have
not needed to take the car in for service. Although the motor continues to
operate well, the body is rusting on the doors, the sunroof, the hood, in
short, any area that has a seam. I know someone whose 1999 Mercedes C280
also had a rust problem. He brought the car back to the dealership where he
bought it. The dealership said that the rusting was a defect on that year's
model and resolved the problem. I called the dealership where I purchased
my vehicle about the rusting being a defect, but they are not willing to
recognize it as such. My mechanic said that it isn't worth fixing the rust
because the car is rusting from the inside out. A new paint job will last
only a year. It seems that the problem cannot be fixed, and therefore, I am
left with only one option, and that is to get rid of the car. I bought
this car because I love the way it drives and believed that I would always
own a Mercedes. Unfortunately, after this experience, I would be reluctant
to own another Mercedes Benz, thinking that within five to six years it
might have a problem of a similar aspect. My husband and I have owned
several vehicles of different makes and models and have never experienced
rusting like this. I feel embarrased to drive a car in such a condition,
especially considering what I paid for it. I would like you to tell me why
this is happening to my Mercedes C230. If this is a manufacturing defect so
that I can take it back to the dealership and they can fix it. I've always
taken good care of the car, and I can't understand why a vehicle of this
reputation would last for just a few years.

=========================================================
Response:


Mrs. Maroun,

Thank you for your recent correspondence to the Mercedes-Benz Customer
Assistance Center.

We regret your dissatisfaction with your experience with your C230ML.
Lacking direct involvement in the operation/servicing of your vehicle over
the past 7 years and 115,000 miles, it is virtually impossible for us to
comment on the need for repair at this distance - via correspondence.

Mrs. Maroun, we recognize your feelings, and realize that
repairs/replacements are seldom pleasant. In order to address this matter
properly, we recommend that you contact your local authorized Mercedes-Benz
dealer and arrange an appointment. Once your vehicle arrives at their
facility, any concerns regarding repairs (or requests for post-warranty
consideration) should be reviewed with the dealer's Service Manager.

The opportunity to correspond is appreciated.

James Dowles
Mercedes-Benz USA


Dealership response:

Rynnette,
In follow up to our conversation last week. I am writing to confirm that my
recommendation is that you look into trade options. I do not believe that
your vehicle would be cost effective to repair due to the extensive
corrosion that was observed when I inspected your car. The fact that your
car has been in-service for 6 years and 3 months, with a total of 114,000
miles further reinforces my recommendation.
Regards,
Joe
 
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