Returning faulty parts to Rock Auto from Canada

420 Views 5 Replies 2 Participants Last post by MBGraham, Aug 15, 2020

MBGraham

Discussion Starter · Aug 11, 2020

I could not find a starter for my car locally in Canada, so ordered a reman ACDelco starter from Rock Auto.

I gave the starter to a local shop for installation. Today the shop called me and said that the starter just would not work. They tested it on the car and even with power to motor, nothing happens. So now they have to remove it.

I now have the old starter they removed, and will have a local auto-electric shop rebuild it. So, what do I do about returning the bad starter to Rockauto?

Anyone from Canada done that? How do they handle returns from Canada? Who pays the shipping? How about my shop costs?

I haven't contacted them yet because starter is still in car. Just gathering information. Border is closed, so driving over there not an option.

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kevdupuis

· #2 · Aug 11, 2020

I've been lucky and have not had to return anything to Rock Auto but I know that you need to contact them to get return authorization and address.
For those of us North of the border I usually check autopartsway.ca first, then I go South to pelicanparts.com, autohausaz.com and.fcpeuro.com.
Autopartsway has a Bosch W0133-1602225 starter listed for $284.90 Cad.

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kevdupuis

· #5 · Aug 15, 2020

The bendix drive on the 85 is starting to go so I'll either order in parts to rebuild it or get a local shop to do it this fall, but first up is the transmission and it's going in Monday for that.

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