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11 Posts
I came to this site after researching on how to get Mercedes Benz to own up to their severely rusted subframe issue here in NJ.
I have a GLK350 2011, I purchased this pre owned car 7 years ago and faithfully & routinely have my car serviced every year with my local Mercedes Benz Dealer. I'm a very loyal customer. Typically my local Benz dealer would tell me when there are issues upon inspection, like lightbulb replacement, windshield wiper etc. however they have never ever told me about this rust issue on my subframe. Within two weeks of having my routine service last month, I noticed my car navigating towards the left as I drive and I also could hear a weird clunk sound towards the back driver side of my car; as I drive over speed bumps in a parking lot. I took it to my family mechanic as I thought it couldn't possibly be bad since I just had my yearly service. To my surprise, my very honest and noble family mechanic stated that there is drastic major rust issue that he has never seen before on a car. He also showed me the issue and said its unsafe to drive. I couldn't believe what I was hearing and seeing. I was absolutely horrified. How could my local dealership neglect the fact that my car had an unsafe rust issue on my rear sub frame. Needless to say I contacted my MB Dealer and they had advised that MB indeed have rust issues and have seen it before yet they don't check for that during inspection and that after having seen many they should start including this in their inspections. Well that's ridiculous, whether u check for it or not it’s very noticeable and a trained MB mechanic is able to easily identify it to protect the lives of their customers. The huge concern for me as a loyal customer why wouldn't they advise me of this FOR MY SAFEY? My MB dealer then went on to say that they will contact MB headquarters on my behalf to determine what monetary amount can they contribute as well as my local MB dealer stated they will also contribute to having it fixed. A week later today my local MB Dealer advised me that MB headquarters are willing to contribute 50% and he the local MB dealer was also willing to contribute 50% to having it fixed. BUT I will still have to come out of pocket in the amount of $5000. My question now is does this even make sense? How can if MB was willing to cover at 50% and the local MB dealer willing to contribute 50% why do I still have to pay $5000. I asked him how much is the total cost? He then said about $10,000. I'm now left wondering if my Local Benz dealer really in fact speak to someone in MB HQ? Something is not adding up. If MB HQ was willing to contribute 50% and my local MB dealer says he's willing to contribute 50% how convenient that I'm responsible for $5000? As I researched further I found that the total cost for this issue should not be over $5000. Sounds like to me that my local Benz dealer is trying to make me pay for the entire cost disguising it as if their trying to help me. This should definitely be a recall, and also my local Benz dealer neglected to advise me that my car was experiencing a rust issue over the seven years I have been taking my car for the annual service. I could have been involved in a deadly accident as a result of their neglect. Does anyone know what I should do? What about Mercedes owning this major rust defect issue?
I have a GLK350 2011, I purchased this pre owned car 7 years ago and faithfully & routinely have my car serviced every year with my local Mercedes Benz Dealer. I'm a very loyal customer. Typically my local Benz dealer would tell me when there are issues upon inspection, like lightbulb replacement, windshield wiper etc. however they have never ever told me about this rust issue on my subframe. Within two weeks of having my routine service last month, I noticed my car navigating towards the left as I drive and I also could hear a weird clunk sound towards the back driver side of my car; as I drive over speed bumps in a parking lot. I took it to my family mechanic as I thought it couldn't possibly be bad since I just had my yearly service. To my surprise, my very honest and noble family mechanic stated that there is drastic major rust issue that he has never seen before on a car. He also showed me the issue and said its unsafe to drive. I couldn't believe what I was hearing and seeing. I was absolutely horrified. How could my local dealership neglect the fact that my car had an unsafe rust issue on my rear sub frame. Needless to say I contacted my MB Dealer and they had advised that MB indeed have rust issues and have seen it before yet they don't check for that during inspection and that after having seen many they should start including this in their inspections. Well that's ridiculous, whether u check for it or not it’s very noticeable and a trained MB mechanic is able to easily identify it to protect the lives of their customers. The huge concern for me as a loyal customer why wouldn't they advise me of this FOR MY SAFEY? My MB dealer then went on to say that they will contact MB headquarters on my behalf to determine what monetary amount can they contribute as well as my local MB dealer stated they will also contribute to having it fixed. A week later today my local MB Dealer advised me that MB headquarters are willing to contribute 50% and he the local MB dealer was also willing to contribute 50% to having it fixed. BUT I will still have to come out of pocket in the amount of $5000. My question now is does this even make sense? How can if MB was willing to cover at 50% and the local MB dealer willing to contribute 50% why do I still have to pay $5000. I asked him how much is the total cost? He then said about $10,000. I'm now left wondering if my Local Benz dealer really in fact speak to someone in MB HQ? Something is not adding up. If MB HQ was willing to contribute 50% and my local MB dealer says he's willing to contribute 50% how convenient that I'm responsible for $5000? As I researched further I found that the total cost for this issue should not be over $5000. Sounds like to me that my local Benz dealer is trying to make me pay for the entire cost disguising it as if their trying to help me. This should definitely be a recall, and also my local Benz dealer neglected to advise me that my car was experiencing a rust issue over the seven years I have been taking my car for the annual service. I could have been involved in a deadly accident as a result of their neglect. Does anyone know what I should do? What about Mercedes owning this major rust defect issue?
