[keywestc320]

[!] Has anyone here ever called your Mercedes Dealership to make an appointment to get a problem looked at, and were told it would be over two weeks till they can look at your car? Thats what happened to me this morning. I have never had a dealer make you wait more than 2 days to get in.

Is this normal? This is my first experience with taking my car in for service at the Mercedes dealership.

The dealership is Coggin Mercedes in Ft. Pierce Florida.

Thanks for sharing your experiences, and any solutions you may provide.

 

[tresean1]

consider yourself lucky---i have taken my car in twice already and i havent even reached the free 6500 mile tire rotation service.

but no, it shouldnt take 2 weeks to get to you..

but anything is possible at the mercedes stealership[8D]

 

[Lynn]

That does happer at some of the busier dealerships.

 

[keywestc320]

Thanks Tresean1, and Lynn for the comments.

I spoke with the service manager and was able to get an appointment this Saturday, which was much better than March 2nd.

Once again thanks, As everyone knows, this web site is great.

 

[hoopsmx]

keywestc320 - 2/14/2005 8:41 AM

[!] Has anyone here ever called your Mercedes Dealership to make an appointment to get a problem looked at, and were told it would be over two weeks till they can look at your car? Thats what happened to me this morning. I have never had a dealer make you wait more than 2 days to get in.

Is this normal? This is my first experience with taking my car in for service at the Mercedes dealership.

The dealership is Coggin Mercedes in Ft. Pierce Florida.

Thanks for sharing your experiences, and any solutions you may provide.

Just made an appointment for next WED, 2 weeks ago. But that was only because I needed a guaranteed loaner. They could have received my car the next day if no loaner involved.

 

[tresean1]

what [service] do u need a loaner for?

 

[CryanC]

i usually get a loaner on any of my service, even if its just one day service.

i didnt get a loaner on my last one though because i only needed to get my light bulb change because it was broken

 

[tresean1]

do they give you a benz of or above ur class car; or do they give you some used and/or cheap different brand car?

 

[Asleepfornow]

Usually the loaners are C240s. Atleast, that is the case with the MB dealership where I live.

 

[BrabusNYC]

Yeah I usually get a brand new C240 that has no more than 1500 miles on it.

 

[tresean1]

i have an appointment for friday and they said they were giving me a camry [!]

 

[goldenbuddha]

I have always gotten a car slightly above mine, which leads me to believe they try to get you into a comparable if not more expensive car then yours.

My buddy with a C230 always gets the 240, but I always get the E, for service A I got a E320 Wagon, service B I got a nice E320 sport sedan.

[]

 

[tresean1]

wow-----so my stealership is just trifling huh? that pisses me off

 

[osdesierto]

Yes... Your stealership is thrifty right. They given me: ML, Brand new 05' C240, Jaguar Xtype, for any major service or as little as adjusting parking break and state inspections.

HBL in Tysons, VA... best damn service in the area!

 

[tresean1]

damn, maybe i need to come up there to the 703!!!!!

 

[tresean1]

this is ridiculous----of all [non-mercedes] cars to give me, they give me a damn camry (i hate those freaking cars with a passion, they are so BORING)---for that matter, i would rather they give me a scion tC. i have tried to figure out why, but all my options are exhausted, except for 2 possibilities

which leaves me no choice but to take this route:
i do not wish to offend anyone or imply anything; and before anyone asks "dude where are you going with this?"---the answer is NOWHERE. i am just asking a curious question [to see if it plays a part] to those of you who have gotten at least your class benz or better loaner car....

what race and age are you?

 

[inFiniTE LooP]

my experiences with loaners have been varied, when bringing in an S-class i've gotten anything from a volvo, to an E-class

when bringin in an M-class i've gotten either another M-class or a C230 Coupe [|)]!

when bringing in my C230, which i've only had to do once for Service A, they gave me a C240 in return (my god that car feels slow!)

anyway, just thought i'd add that in []

 

[hoopsmx]

hoopsmx - 2/15/2005 2:27 AM

keywestc320 - 2/14/2005 8:41 AM

[!] Has anyone here ever called your Mercedes Dealership to make an appointment to get a problem looked at, and were told it would be over two weeks till they can look at your car? Thats what happened to me this morning. I have never had a dealer make you wait more than 2 days to get in.

Is this normal? This is my first experience with taking my car in for service at the Mercedes dealership.

The dealership is Coggin Mercedes in Ft. Pierce Florida.

Thanks for sharing your experiences, and any solutions you may provide.

Just made an appointment for next WED, 2 weeks ago. But that was only because I needed a guaranteed loaner. They could have received my car the next day if no loaner involved.

This time my dealer impressed my favorably.
I needed to take 05 C230 Sedan to service to check a couple of things:

1. A possible leak in the exhaust system.
2. Wheel alignment.
3. Fix a minor chip on the windshield.

None of these was urgent, so I called to make an appointment for a day on which they could guarantee to put me on a loaner. -- Sure enough they gave me an appointment for two weeks later. Not a problem.

Important note on the side: My delaer is in a different city, about 60 miles away from my home town. (Its the closest MB delaer)

When I got there for my appointment, they told me the person currently driving my scheduled loaner, failed to pick up his car the night before, so the loaner wasn't there.

They offered: A "shuttle" to take me to my office (yes, about 65 miles away) and, to later deliver the loaner to me to wherever I would be. -- This sounded OK to me, but somehow, my fear was that they would drop me OK, only to later call me and tell me they wouldn't have a car to put me in.

First surprise:
The "shuttle" turned out to be a 04 black S500, with 2 chauffers (apparently they work in teams), I was the only passanger. They opened the door for me, gave me the newspaper to read and a cup of cappuccino to make my "commute" comfortable.

Second surprise:
About 3 hours later another team of 2 chauffers called me from the parking lot of my office. My loaner was there. A pretty nice W210 E Class.

This is really nice, considering I have just bought my first MB, and it was "only" a C Class, I mean, I am not one of "those guys" that represent 2-3 150K+ car deals a year...

It's pretty refreshing... And something I wouln't probably had, if I had bought any other car in the same price range.

BTW, my car is still in the shop, my tech-rep, calls me every afternoon to give me a status report, and I'm still driving the W210.

 

[moosejaw]

hahhaa

you know the last time i bought my car for service in miami they gave me .......................
r u ready

a kia optima

Mercedes Benz of Miami has enterprise give out loaners and they offered a taurus or camry at a $10 a day upcharge.

A Jaguar or Audi they offered at $40 a day

just some info
btw it takes a month to get a saturday appt. here

 

[jsloan01]

I spent two summers working at a Benz dealer so I must chime in.

Keywest,

Do not be too surprised about the wait. Some dealers can take you in ASAP and others can not. Usually it depends on how populated your area is. For instance, MB Manhattan can take a MONTH to get you in during their peak times in the summer. Bobby Rahal in Pittsburgh took two days back in September.

Do not get me wrong, I think it's definitely unexceptable to make a customer wait that long. However, that is a problem the dealer needs to resolve or, in extreme cases, MBUSA.

Tresean,

About the loaners, do not be offended with the Camry. The Kia would upset me. It all depends on your dealer. Dealer's are required, by MBUSA, to provide customers with alternate transporation. It's the dealers choice to keep a fleet of MB's, Camrys, etc. MB Manhattan and Ray Catena have MB loaners. Bobby Rahal in Pittsburgh has Camrys. You can have an S 600, but you are getting a Camry. BR does not have MB loaners.

Just my $.02

Good luck with your service appointments everyone!