[Mark Wadsworth]

My 2019 Sprinter has an over the air update that will not initiate. My Service Advisor has told me this is an "Over The Air Update Only" and dealership will not do anything.

I contracted Mercedes Me Connect Support who manages the over the air updates and they tell me the Service Department needs to do the steps in TIPS document GI82.85-P-072290 to have recall 2021020024 over the air work. However, they will not contact my Service Advisor directly so I am stuck. I cannot get my Service Advisor to talk to Mercedes Me Connect Support. So, I am stuck unable to get a National NTSB recall completed on my vehicle. This has been going on for almost a year.

Here is the message from my local Mercedes Benz Plano Service Department. "The second campaign (2021020024) workshop details are for ‘PDGHERMPOS’ and instructions are to not take any dealer action. Must be the Over The Air update."

Does anyone know where I can get TIPS document GI82.85-P-072290 to discuss with my Mercedes Benz Service Department in Plano TX. I do not have access to XFINITY Mercedes Site where TIPS are kept.

Thanks

 

[khomer2]

Welcome to BW Mark,
Good to have you as a new member.

PLEASE LISTEN UP !!....READ THIS, BEFORE POSTING IN THE...

Welcome BW Members, IF you wish prompt responses from members, know/learn your vehicle chassis-type (ie. w212, sprinter, w126, c257, x247, etc....) and which forum to post in. *IF YOU ARE NOT SURE where to post =====> Some required READING for you, to help you navigate, etc., thru BW...

www.benzworld.org

For your benefit and the benefit to all the readers,
Complete your BW registration profile so members may better assist you, seeing and knowing what you drive.
Goto your ===> user CP profile====> click on your icon (top right corner of the webpage) ----> then click on "Account Settings"----> goto Account Details----> add vehicle details---->
ADD your make model YEAR (i.e. 01 ml320) into your Profile ----> click save.
YOUR vehicle info will then show/display under your username & avatar (on the left side) once it is completed. THEN members will see & know what you drive if replying), instead of scanning your post or scrolling thru a thread.

It's the cordial thing to do when you 1st register and signup on an automotive forum.
Then I can get you along out of General, over to the appropriate chassis forum.