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Hi there. First off let me introduce as this is my first post. I am located in syracuse NY and this is my first Mercedes. I ordered back in November and the car just arrived at the dealer today!

SLK350 - 6 speed stick
silver, comfort, lighting, navigation, heating, premium, and Sirius packages

So after many months of waiting she arrived at the dealer today. What a great looking car. So after taking care of the financials the dealership walked me through the car. The big tease being that I can't take the car home until Monday after it has been prepped.

so here is the problem. on the way out I took one more look, turns out there is a 1/4 inch chip out of the paint on the trunk lid. real bummer. I want the car, but I don't want a damaged trunk lid to go with it.

I am not sure of my choices, any suggestions on what to do?

thanks for any help!

-almost a benz owner
-pascal
 

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seatsweatracing - 3/25/2005 7:58 PM

Hi there. First off let me introduce as this is my first post. I am located in syracuse NY and this is my first Mercedes. I ordered back in November and the car just arrived at the dealer today!

SLK350 - 6 speed stick
silver, comfort, lighting, navigation, heating, premium, and Sirius packages

So after many months of waiting she arrived at the dealer today. What a great looking car. So after taking care of the financials the dealership walked me through the car. The big tease being that I can't take the car home until Monday after it has been prepped.

so here is the problem. on the way out I took one more look, turns out there is a 1/4 inch chip out of the paint on the trunk lid. real bummer. I want the car, but I don't want a damaged trunk lid to go with it.

I am not sure of my choices, any suggestions on what to do?

thanks for any help!

-almost a benz owner
-pascal
Steel in its natural state exists as an iron oxide associated with a mineral crystal or a metal deposit of iron. It it then mined, crushed, melted and refined into a pure iron. It is then coked into a form of carbon-iron alloy called steel and poured out as an ingot of metal. This metal is then shipped to a company that reheats it and pounds it into a flat metal sheet of considerable length which is rolled onto a drum. The drum is then shipped to the car maker where a 20 tonne press bends the sheet into a form which is then spot welded into a hood with the attachment of a lower frame.

The hood is attached to the shell of the car and painted by someone from the former soviet union in a Germany factory and the shell is sent out to storage until that colour is needed.

The machines lift up the shell and put it on the production line where the rest of the parts are attached.

It is then driven, tested, checked and sprayed with wax or coated in plastic for the long trip out to the yard where it will be held for shipping.

It is then driven on the ship several times and finally lands on USA soil where it is held in a customs area.

It is then transferred to one of several trucks prior to arriving a your dealer where it is inspected and groomed for delivery.

All it takes is for one person to make one small mistake and suddenly you hate the whole car.

Now you tell me what makes more sense. Fix the problem or go through the whole thing again knowing full well that the person walking into your dealership as you drive out will happily buy that fixed car.
 

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On my final inspection the car looked terrible. Its black and it still had adhesive all over it from shipping. I didn't say a word and the deal stepped up first. It was raining on delivery so they offered a complete detail when ever I was available which was fine by me. As I went over the car I noticed someone had hit a curb and it had two spot where it nicked the rim and took a chunk out of the tire. They said they would replace the tire and have the rim fixed. I told them I have seen that process and the rims never seem to match. They said I would never be able to tell. I said fine bit If I can tell you will order a new one. They called a few days later and said they would be ordering a new wheel. It was good to see they stepped up. Look you car over good at delivery. It was raining and my dealer pulled onto the showroom floor and had it dried off.
While at the showroom I saw one sales men hit a step with with a new SLK It distorted the plastic front spoiler. I had him back it up and it popped back into shape. I was surprised it went back so easy and it was good to see it pretty durable. I also a new SLK 55 and the screen on the front was pushed in and creased. Looked like they hit the another step in the showroom. Check your car closely.
 

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Discussion Starter #4
anyone have pictures of the AMG wing that goes on the trunk lid?...that might just cover up the paint chip...

a close up from the back and top would outstanding!

thanks ahead of time.
 

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xJagman - 3/25/2005 9:30 PM

On my final inspection the car looked terrible. Its black and it still had adhesive all over it from shipping. I didn't say a word and the deal stepped up first. It was raining on delivery so they offered a complete detail when ever I was available which was fine by me. As I went over the car I noticed someone had hit a curb and it had two spot where it nicked the rim and took a chunk out of the tire. They said they would replace the tire and have the rim fixed. I told them I have seen that process and the rims never seem to match. They said I would never be able to tell. I said fine bit If I can tell you will order a new one. They called a few days later and said they would be ordering a new wheel. It was good to see they stepped up. Look you car over good at delivery. It was raining and my dealer pulled onto the showroom floor and had it dried off.
While at the showroom I saw one sales men hit a step with with a new SLK It distorted the plastic front spoiler. I had him back it up and it popped back into shape. I was surprised it went back so easy and it was good to see it pretty durable. I also a new SLK 55 and the screen on the front was pushed in and creased. Looked like they hit the another step in the showroom. Check your car closely.
They really need to stop that guy from driving ... so many dings.
 

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Discussion Starter #6
miroj - 3/25/2005 11:20 PM
They really need to stop that guy from driving ... so many dings.
I'm with miroj, take the guys driving privledges away!

miroj, thanks for your response, amazing how many people handle your vehicle prior to arriving at the dealership! I realize a ding doesn't change how nice the vehicle is, how well it performs, or how big of a smile you get when engine is spinning. regardless, the car should not have a gouge on the top of the trunk. The front fender has some scrape marks, those didn't bother me.

Let me rephrase the question:

Any one have any suggestions on how this can be detailed out. Anything I should be conscious of when it comes to painting? Can a 1/4 inch chip that is to the metal be filled and touched up, or does it need to be sprayed? Any long term paint issues to worry about (peeling clear coat, rust, etc.)?

A friend of mine locally had a quarter panel on a new car repainted before pickup, he said the car smelled of paint for a long time, something to be conscious of.

Good thing I am not this critical of my track bike, the rear rim has scratches all over from being straightened after cartwheeling the bike half way around the track at the end of last year.

-ssr
 

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This might appear an odd suggestion, but here goes. Agreeing with your suspicion of resprays, matching, long term worries about fading and resale etc. I would go for a localised chip repair. Years ago, a small dent in the front edge of the bonnet/hood caused by a careless git parking his car. This lead to a full respray of the hood and front wings. I was happy with the quality but horrified that the whole front end had been resprayed, making it look like a massive impact had been suffered by the car. My point is about where the chip is on the trunk and if the chip could be covered by say an AMG lip/spoiler that the dealer could give you as a settlement? Perhaps a long shot but one I would consider as a solution. Or perhaps a badge or similar?
 

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What has your dealer offered. The problem I see is the Nano paint used my MB is very unique and there is no way that a body shop can duplicate the process.
At the factory they bake this finish at a very high temperature to cure it. PPG does has the paint available to body shops but with a lower temperature cure process and it is suppose to match perfectly. I would look for a shop who has used this special paint in the past. If its down to bare metal you will not have the same protection level as with a factory paint job. MB uses several coats of E-coat which covers the raw metal. I think the best option would be to have MB send the dealer a factory paint trunk lid and just replace it. You lucky the chip isn't on the body. I think an added discount or some free options are in the cards too for you hassels. Good luck.
 

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We are lucky in the UK - we can pick the car up from Bremen - then only three people drive it - the guy on the rolling road, the one who takes it from the factory to the parking lot, and the one who bring's it in to the collection hall. I've mentioned before, that our company has moved to a bonded (ex MOD) site, where many local dealers have cars delivered to. These can sit here for two to three weeks, before the stealer takes it to the retailer for PDI and your colletion. I would have been very pissed off, driving past my car, and being told that I could pick it up in four weeks time, knowing it is just sat there.

p.s. my Ducati broke down on Friday - the starter relay/solenoid went west, and guess what - it was made in Japan[:(!][:(!][:(!]
 

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If the rear spoiler will cover the nick, I would get the dealer to put it on. It's a $ 500.00 item, it looks good on the vehicle and you won't have to go through bodywork. I think the $ 500.00 item is very fair compensation for the damage. When I picked up my car, I noticed a little damage to the clear coat on the rear of the car exactly where the dealer puts his badge. I had specifically asked them not to put it on, but obviously, it was and then taken off causing the damage. I didn't want bodywork, so I let them put the badge back on(it doen't look too bad,pretty small and classy looking). But I got the dealer to give me the $450.00 windscreen as compensation for the badge. They agreed. Fair compensation for the aggravation.
 

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Nice grind BMW. Sounds like you are working a good deal. I have a spoiler on order too. It dresses up the rear a lot I think.
 

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Hi guys,

I had the same problem (my car arrived with a paint chip) I posted earlier that I contacted my dealer but they wanted to respray, which i DID NOT want to do. I contacted Daimler chrysler and they ordered me a new car, and I drove the "old" slk for the four month waiting period.

I picked up my new SLK 2 days ago! and gave the old one in.

My advice: contact Daimler Chrysler.

PS:
Whilst driving the paint chipped SLK, MB asked me to send the car in for a respray. I did and suprisingly they job was so good (the entire roof) even the MB specialists could not spot the respray! It did look like new.
 

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Negotiate by principle. The principle in this case is that you are ready to pay the full amount agreed, but for a flawless car - which is what was sold to you, and what you had in mind when you bought it.

Establish that first.

Now you can discuss the details. If the chip is minor, and can be covered by a some accessory which you WANT, then negotiate.

If you are not happy, do not take it. I had the same experience as SLK-SA - I once had a BMW which had a welding flaw in one of the door hinges. They would have had to take the whole dashboard out to fix it. I stuck to my guns - they let me drive the car for 5 months, and replaced it with a brand new one which by that time had an engine upgrade! (That was also in South Africa.)

Stick to the principle. You must feel that you received fair value or compensation in the end.

roadsta
 

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i had the similar situation to me.

i reckon that the MB are not as good as before....ie. 10yrs ago.

The SLK are the best among the market, but i realized hips of problem from the car.

That nowadays, even the Porsche or Bimmer could make better cars than Merc.!

Thinking of trade in the 350 for the Cayman which is Launching soon...........[V]
 

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Discussion Starter #15
Thanks guys. I am picking her up tomorrow. For my troubles they threw in the AMG spoiler (lip on the trunk) and are paying for the first service (13K). I looked at the car tonight while my girlfriend was looking at an ML430. The paint job is perfect. The inside of the car does smell a little like paint though...I am not very happy about that.

Hopefully the weather will be better tomorrow when my salesman is around for the delivery.

thanks again!
 

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Discussion Starter #17
sorry for the blurred image, not sure what is going on with the digital camera

 

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The spoiler does look good on the back of the SLK!!! [8D]

Hope you're happy with the way it is hiding the paint chip!! [:I]

Enjoy your new ride - only two months till I get mine!!! [8D] [:D] [:p]
 
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