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Discussion Starter #1
in south afica it was believed that we were behind time and technology , producing the new c class for world export just proved that all wrong <br> <br> well coming from a family that only drove mercs and owning a great one myself one thing worries me though! the quality and VERY poor customer service from dealers and service centres.<br> <br> Being young and walking onto a showroom floor you can be sure to stand around for a hour before getting any help. Aftersale services is as dull as eating cabbage and dealers are out there to rape you when it comes to serviceing these exceptional cars! mercedes are relying on their status and name by selling cars and teir attitudes are as stropy as that of a afghan camel's . here in sa they are sure to learn from bmw ...remarkable service and loyalty and customer relations that scores a perfect 10 dont get me wrong i DONT want to own a bmw ... but then again mb just wouldnt listen !!!!!!!!!!!<br> <br> it just makes me think how is the star shining elsewhere?<br>
 

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I agree, at least partly

My experience from a large MB garage in Swizerland is that when you want to do a service, or get something repaired, they get very irretated when you ask for an estimate. Its like they assume that all Mercedes owners are millionares who does not care about service costs (which is defenetely not true when it comes to myself!).
 

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Here in the US

dealers are not consistent. When I walked into my dealer (Rahal) I was dressed like a slob and driving a mini-van. They treated me like a king and I ended up buying two new vehicles. At some other dealers in the area, its as described in the last two posts. As for repairs, parts are more expensive because you must go to the dealer for a lot of them due to the constantly changing technology and the fact that Mercedes is very demanding when it comes to their suppliers. MB requires much tighter quality control and tolerances than many other car companies.
 

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re: and in Belgium

I bought my mercedes just a few months ago. When I got into the showroom, two minutes later somebody already asked me if he could help me.<br> I'm client at a dealer which has about 40 employees and most of them know me already by my first name, because on delivery of the car, I was introduced to every employee in the garage. <br> I've had already 3 warranty-repairs and there always done with the same smile. I'm very satified of the service given by this dealer.
 

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and in Hartford, CT....

One of the main reasons I bought a Mercedes from my local dealership was the absoulte superior service I received. I was guided on how every aspect of the car works, why it is a great car, and I was given a tour of the facilities (garage bays, mainanance ports, etc) to view how spotless the operation was. Dealer service does vary from place to place...I was just fortunate enough to find a great dealership :)
 

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Discussion Starter #7
Boycot t South-africa!

Rich kids don't get served at Mercedes show-room. Apartheid is not over! Maybe time to re-enforce the embargoes from the 80's...<br>
 

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Re: Boycot t South-africa!

Rich kids?? <br> <br> I am 24 & own my own company i deserve the same service as any one else no matter the age.!!<br> money is money and crap service is crap service !!!
 

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...and in Salisbury, MD....

By far the best dealership in the East Coast - Pohanka MB of Salisbury. They don't do the garage walkthrough, unfortunately. However, they are polite and down to earth with you. So I bought an E430. A year later, I went back for an ML. Service is always excellent, no complaints, always willing to explain things when I'm lost and always have a loaner car waiting. If you call a couple of days ahead, you may even get a MB loaner of you choice.
 

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Discussion Starter #10
Apartheid was about rich kids not being paid attention to

at their local MB dealers? Oh, I was wondering what everyone was getting so upset about. Just what are you talking about?
 

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Discussion Starter #11
I want to be loved for who I am, not how much money I have.

took of the Rolex and slipped on a timex indiglo, works every time. You look a little silly wearing a $6,000 watch while haggling over free matts and a cargo net.
 

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Re: Here in the US

I disagree the MB demands higher quality from their suppliers..even their Pres has admitted they are having major problems with their US suppliers; and he has voiced an committment to change. The ML line, and it's lack of quality speaks for the inability of MB to obtain quality parts from American suppliers, nor can they get a quality vehicle which is produced/manufactured here in the good ole USA.
 

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Re: Apartheid was about rich kids not being paid attention to

Can someone explain to me how Apartheid (which was the South African government's policy of rigid racial segregation from 1948 until 1991)has anything to do with buying a Mercedes?<br> <br> <sheesh><br>
 

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Discussion Starter #14
Quality here in the US

The US is capable of building world class vehicles. Just look at what Toyota and Honda are doing. It just doesn't happen overnight. I work for a supplier to MB(and most of the other auto companites). We supply the US plant, but most of our product ships from the US to MB in Germany. We have been a supplier for many many years. The requirements for the US parts are no less stringent than what goes into the German built models. We have the advantage of being a long time supplier. I'm sure that many of the others do not have that background and are going through a difficult learning curve. MB will reject parts that many other will accept every day of the week. As for the ML, its was a new model, built in a new plant, on a new continient, with a lot of new suppliers. I have a 99 ML and while I'm somewhat disappointed with it, in light of all that I've said, its still a great vehicle. Probably about the best SUV on the road!
 

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Re: Apartheid was about rich kids not being paid attention to

Hmm, as far as I know the 'rigid racial segregation' was limited to one issue - Apartheid made mixed marriages illegal. All of the other stuff you've heard consists of half-truths. For instance, the movie theaters were not legally segregated. however, some showed movies with swahilli subtitles and others with afrikaaner subtitles. How many of you would choose a to go see a french movie with spanish subtitles? Right...<br> I found that out in the 80's, when the horrible things were alleged in the US press to be happening in SA due to 'racially motivated violence'. I believe 4 people died. I tried hard for several weeks to find out why the violence was 'racially motivated'-no result. Later I found out that it was a labor dispute. Ironic part of it was that at the same time there was a teamster strike in the US and 5 people were killed in the 'labor related violence'. <br> Do not believe EVERYTHING you read...
 

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Re: Here in the US

Every time I go into my local MBZ dealer, Von Housen in Sacramento, I am not greeted, and after I find a salesman, I am treated like garbage. They expect to sell 100K+ cl's and sl's and will not even talk to you or give you a brochure. And their waiting list all of sudden disappears as they speak of 'alternative' cars that are available at above list prices with pack. Friends of mine that have bought there say they treat you just like a Toyota dealership
 

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Discussion Starter #18
Re: Here in the US

I have never experienced a problem with a MB Dealership in the US, I mean I am 16 in a dealership that sells up to 6 figure priced cars and I am still treated very well. Not to mention the very pretty girl behind the desk who offered me a soda* of course when she offered the same to a 80 year old guy breathing on an oxygen tank i realised, they know how to treat people. When i get my car serviced ( 94' E320 Sportline ) I am given VIP service ( free waxing, polishing and interior cleaning ) discounts on touch ups for the paint ( which my car needs in 3 small places ) and treated like a king by everyone. I don't know if this is just a speal to bring me back for future purchases, but The dealerships here are quite amazing.<br> I hope other countrie's dealerships can follow like the ones I experience.
 

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Re: Here in the US

I know what you mean. My dealer is great. But I first went to another dealer when I was shopping for an ML. They had told me over the phone that they had one on the lot with the colors and options that I wanted. I drove 30 miles to find out that they hadn't bothered to mention that it had 1800 miles on it and a bad ding in one panel. They offered to fix the ding and knock off $800!!!! Needless to say, I bought my ML elsewhere.
 
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