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Not sure if this is the right forum or not, but I feel the need to vent.

We have owned a 1998 SLK230 since September 2001. Purchased in Clearwater, FL. It was a Starmarked car.

In April 2002 we moved to Denver, CO. Within 2 weeks we had a CEL. Took it in for service at Mercedes of Littleton. They replaced the O2 sensors and sent us on our way.

Since then, we have had our car into the dealer 21 more times. Since Jan of 2004, we have been without our car for 92 days and counting (car has been at the dealer for 30 consecutive days as of the writing of this post).

We have contacted Mercedes USA 3 times only to be treated VERY rudely by the customer service reps and to have nothing done about our nonfunctional car.

You can guess our aggravation. We have been making payments, and paying for insurance coverage, for a car that we have not been able to drive. For the 3 months that have passed so far this year, we have had the car for less time than the dealer has had it.

I am asking for reccomendations on what we can do. We feel that Mercedes has mistreated us. What recourse do we have?

TIA for any sugestions. And I appologise if this is not the correct forum for this post.

Dev
 

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i had the same problem in australia , i contacted mercedes in germany and got something sorted. My slk broke the cables for the roof system the first day i had it, then the engine played and then there was rust in the firewall after 3 mths..
 

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There’s a simple fix for this, especially considering the build quality of DCX products for the near future will continue to be bad: the dealers need to say: “ we know we sell a crappy product, we’re sorry, what can we do to help…� it may be unfair for the dealers to take it in the teeth until DCX can get its act together, but there’s no other solution at this point until the quality improves.

If they had said that, you more than likely would not be posting this thread.

(You’re in the right forum, btw…)
 

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Devaclis - 3/25/2005 5:24 PM

Not sure if this is the right forum or not, but I feel the need to vent.

We have owned a 1998 SLK230 since September 2001. Purchased in Clearwater, FL. It was a Starmarked car.

In April 2002 we moved to Denver, CO. Within 2 weeks we had a CEL. Took it in for service at Mercedes of Littleton. They replaced the O2 sensors and sent us on our way.

Since then, we have had our car into the dealer 21 more times. Since Jan of 2004, we have been without our car for 92 days and counting (car has been at the dealer for 30 consecutive days as of the writing of this post).

We have contacted Mercedes USA 3 times only to be treated VERY rudely by the customer service reps and to have nothing done about our nonfunctional car.

You can guess our aggravation. We have been making payments, and paying for insurance coverage, for a car that we have not been able to drive. For the 3 months that have passed so far this year, we have had the car for less time than the dealer has had it.

I am asking for reccomendations on what we can do. We feel that Mercedes has mistreated us. What recourse do we have?

TIA for any sugestions. And I appologise if this is not the correct forum for this post.

Dev
Probably not a good idea to have waited this long. All states have a Lemon Law but it typically must be exercised within 1 year of taking delivery on the car or within 1 year of the expiration of the warranty, whichever comes first. Here is a link to Colorado's law but it may be too late.

http://autopedia.com/html/LemonLaw/CO_lemonlaw2.html

I would still contact your State Attorney General's Office and your state Consumer Affairs Office for help. At this point, MB is not going to do anything more without being prodded.
 

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2004 Lexus LS 430 Modern Luxury. 2012 Acura TSX (fun fun) Maybe MB again one day...
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DieSilberBenz - 3/26/2005 3:03 AM

lovemyc280 - 3/26/2005 12:47 AM

You have a pm.....
"A force to wreckin' with!"
As in "wreck" or "reckon"? Just wondering...
Yes, the poor spelling was on purpose.
 

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hmm...won't let me edit...

Anyway, it was actually the title of a thread on another forum I hang out on (war related).
 

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Well, quite disappointing to hear such case of bad service.

Another case, very similar to yours happened in Cape Town (South Africa) to a proud Range Rover owner. He, after apparently exhausting all possible ways to get his Rover right, had paid a full page ad in the large local newspaper and presented his case to the public. His agrevation must have been paramount by then.
Director of Rover South Africa had kicked in to save what could be saved and something was done. Definitely this was the most one could hurt the company to the most personal level and was very succesful.

I'll try to get the link to the newspaper article.
 

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'80 450SLC Afro RHD Ikonengold
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here are links:

http://www.marketingweb.co.za/marketing/423387.htm
http://www.marketingweb.co.za/marketing/423506.htm

http://www.cherryflava.com/cherryflava/2005/03/land_rover_comm.html

Originals on:
http://www.capetimes.co.za/index.php?fSectionId=273&fArticleId=2442980

http://www.capetimes.co.za/index.php?fSectionId=271&fArticleId=2442967
 

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I love how years ago Jurgen Hubbert declared "quality" would be at the top of the charts by 2006 several years ago. "Quality" covers material durability, fit and finish, and consistant functionality with all systems go.

Guess what? They are still using the same garbage lines today to make the consumer THINK that they are buying a better, more resolved product.

Meanwhile, as Mercedes Cars profits slide, DCX pours it's heart and soul into Chrysler. The board released the one who oversaw the construction of the Chrysler 300C and Magnum wagon. The one who was considered to reassume the helm of Mercedes from Schrempp.
He's gone because of his radical propositions of bringing Mercedes' status back to prestigious territory.

OH HEAVEN FORBID!
Costs too much money. Can't have that. Cutting model lines, reverting to cost-plus-profit methods. What a nightmare![:(!]

I could go on and on. But it's going to get a lot worse, before it gets better. Especially with the dealer's arrogance and the common lackluster aptitude in regards to consumer complaints.

Mercedes was Number 1 in JD Powers for years in the mid - late 80's and the early 90's. Above Subaru, Toyota, Honda, whatever. That was in customer satisfaction levels. People bought what they expected to buy. -Fin-

Sorry for my rant...Continue your discussion unflustered.[:)]
 

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Discussion Starter #13
malibuite - 3/26/2005 1:04 AM

Probably not a good idea to have waited this long. All states have a Lemon Law but it typically must be exercised within 1 year of taking delivery on the car or within 1 year of the expiration of the warranty, whichever comes first. Here is a link to Colorado's law but it may be too late.

http://autopedia.com/html/LemonLaw/CO_lemonlaw2.html

I would still contact your State Attorney General's Office and your state Consumer Affairs Office for help. At this point, MB is not going to do anything more without being prodded.
Well, we bought the car used and were told it did not fall under the lemon laws :(

We have also had a loaner C240 from the dealer for over a month now and it has leaked oil all over my garage floor.

This is very frustrating. I just may try the full page ad suggestion. Something needs to be done. I am not sure why a consumer that pays for a product, is allowed to continue paying while the product is defective and in the hands of the dealer. And Mercedes USA has been rude, neglectful, and heartless in our cause.

Would a call the the BBB and a consumer advocacy group be worth it?
 

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Discussion Starter #14
***Update***

So, the car has been at Mercedes of Litleton, CO since Feb 22. Still not back in our hands yet. Here is what I know so far:

They have replaced all of the O2 sensors

They have cleaned and reconnected ALL ground points on the chassis

They have replaced the fuel cap, 2 times now

They have replaced the supercharger and belt

They are in the process of replacing the ENTIRE wiring harness.

They have also replaced all kinds of sensors and a myriad of other parts, numerous times.

At what point in the process of this car being worth $0 for resale do I have any rights? Why has Merc put this much time and money into this car? They have now put more money into it than we actually owe, more than the car is worth. And they show no signs of buying it back from us, or even giving us back our payments for the months and months we have not had it.

Has ANYONE had any experiences like this before? I am looking for any kind of inside info, anything that can help us get out of this car, recoup our rightful costs, and move on.
 

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This is the kind of thing that scares me when considernig a used MB purchase. Are there no independent garages in the area that might give better service than the dealership or is it still under warranty and seeing them might void it?
 

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Discussion Starter #16
The car is still under an extended MC warranty. Problem is, we no longer want this car. It has no resale value now that they have had it for as long as they have and replaced as many parts as they have. We can't even break even on a trade-in for it. We just want it gone and we want back any money we paid into it on payments while they had it. It is not right that we have to pay for the 122 days we have not had this car. Insurance as well.

Anyway, thanks for the help you guys. I guess i am going to have to look elsewhere for some advise on how to resolve this. Maybe a lawyer or consumer rights forum.
 

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I believe 98 was a first year for SLK in US. When you buy a first year you buying a "public beta" version of a car.

You may want to give another dealer a try.
 

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It is not right that we have to pay for the 122 days we have not had this car. Insurance as well.
Did they provide you with a loner ? If they give your monthly payment back - do you want to pay 50$/day for loaner usage ?

It basically a purchase of a used car - you can get a POC, or you can get a jewel. Doing your homework sometimes helps. It can happened with Mercedes, Ferrari, Ford or Hundai. Except Ford wouldn't give you a loaner while having your car in their shop.
 
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