Hi All , new user from Australia.
Keen to get some advice from you MB experts.
Our Mercedes R Class was recalled back in May as part of the brake booster global recall including over 17000 GL/ML and R class cars in Australia, relating to the possible brake booster failure due to corrosion, if the booster fails your pretty much without any brakes, it's that simple.
Anyway, we were told to stop driving the car immedately in late May via a recall letter, we contacted Mercedes who a few days later came to pick the car up on a tow truck and took it away for inspection and testing, and told we would probably get the car back later that day. Later that day we were contacted and told the car failed the 2 brake tests and they would need to put the car in storage until the new redesigned parts were available which could take until September this year. We waited another two weeks until they gave us a comparably sized car (GLE) for us to drive around in until the car was repaired ( I have 4 kids so a GLA whic they initally offered wasn't going to cut it!)
Anyway, they called me yesterday to find out how many kilometres we had done in the replacement car which I told them just over 2000ks in 6 weeks. Today they called me a told me they had good news, that Mercedes had changed the "parameters" of the brake test and now my car has passed and I can have it back with a letter saying that the car is safe to drive and I will be contacted in the next two years to have it rechecked.
Now this doesn't sit comfortably with me, we have a car which has a known defective part with a design flaw, and it failed its first safety test and now the test has been changed so that it can pass the test.
My worry is putting my 4 kids in this car which I know has this defective part and it failed its safety test, you can't unsee this kind of thing and you can't remove the thoughts that the brakes might fail when you need them most. A piece of paper saying it's safe doesn't give me much confidence, and should this thing fail with my kids in the car the consequences are not worth thinking about.
My thoughts are that the replacement parts are probably not progressing as well as Mercedes had hoped, but they want their loan car back sooner rather than later.
What are my rights here? Can I insist that the car is only returned once its repaired? What are the insurance implications?
I do want my car back, but I want it back repaired with the replacement brake booster as originally agreed? If they want their loan car back now, then they can have it and purchase my car off me or an agreed price so I can go and buy something else.
Keen to get your thoughts and advice here.
Keen to get some advice from you MB experts.
Our Mercedes R Class was recalled back in May as part of the brake booster global recall including over 17000 GL/ML and R class cars in Australia, relating to the possible brake booster failure due to corrosion, if the booster fails your pretty much without any brakes, it's that simple.
Anyway, they called me yesterday to find out how many kilometres we had done in the replacement car which I told them just over 2000ks in 6 weeks. Today they called me a told me they had good news, that Mercedes had changed the "parameters" of the brake test and now my car has passed and I can have it back with a letter saying that the car is safe to drive and I will be contacted in the next two years to have it rechecked.
Now this doesn't sit comfortably with me, we have a car which has a known defective part with a design flaw, and it failed its first safety test and now the test has been changed so that it can pass the test.
My worry is putting my 4 kids in this car which I know has this defective part and it failed its safety test, you can't unsee this kind of thing and you can't remove the thoughts that the brakes might fail when you need them most. A piece of paper saying it's safe doesn't give me much confidence, and should this thing fail with my kids in the car the consequences are not worth thinking about.
My thoughts are that the replacement parts are probably not progressing as well as Mercedes had hoped, but they want their loan car back sooner rather than later.
What are my rights here? Can I insist that the car is only returned once its repaired? What are the insurance implications?
I do want my car back, but I want it back repaired with the replacement brake booster as originally agreed? If they want their loan car back now, then they can have it and purchase my car off me or an agreed price so I can go and buy something else.
Keen to get your thoughts and advice here.
