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2014 E350 4Matic sedan, 68K miles (purchased Jan 2017)
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Thanks Mike. I have plugged my own shop here plenty of times, also in Waltham, and they really are great at what they do: very talented mechanics and part of the Alfa Romeo owner's club. They still work on Alfa, and they can also work on Ferrari, Maybach, any make really; just great people and very HONEST.

Accel Automotive - Imported Car Service in Waltham, MA

HOWEVER...after visiting EAS a few times I think I may start taking my Benz there from now on and taking my wife's Lexus to Accel. It's so hard to say "no" to EAS! The service manager, Ed, is great, they ONLY work on Mercedes-Benz vehicles and they know & understand all those little stupid problems that are Benz-specific and that brings us to these forums in the first place.

They also are restoration specialists and got some paint overspray done by a careless body shop off my leather seats fairly quickly. They used to be the old Hatch & Sons on the Wayland/Sudbury line which I believe is now a Bentley dealership.

By the way, there is a Benz-owner's open house at EAS on Saturday, April 18th. I plan on trying to attend!
 

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2014 E350 4Matic sedan, 68K miles (purchased Jan 2017)
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853 Posts
For those in or around Massachusetts, European Auto Solutions in Waltham is having an open house Saturday April 18th from 9am to 2pm (the service manager said 2pm; their website says 1pm).

European Auto Solutions - Mercedes-Benz Repair, Waltham, Massachusetts

Since I work in Waltham and have been to this place a few times now, I'm going to try to stop by Saturday morning. The owner, Tim, is a great guy. The other day, I was in to have some work done and they had promised me a loaner. The svc manager tried calling the guy who was supposed to drop off the loaner at 8am but he wasn't picking up his phone, so Ed, the svcmgr, was just about to call a rental agency when I told him I work 5 minutes away and a ride would suffice & be less trouble for everyone. So the owner, Tim, gave me a ride in a W124 to and from work. Just talking with the guy for a total of 10 minutes that day was educational & fun. They really have a passion for these cars and he showed me some of his personal beauties - a 91 SL500 w/ 31,000 miles on it and an E320 convertible from 95 (right before the nameplate switch to CLK); they were doing the entire wiring harness that day. Good people, fair, honest, and they only work on Benz vehicles!

If any of you are going post here, would be fun to put some faces to (screen) names!
 

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Edward S. Owen is a friendly guy. I was passing by last Friday before dinner on Moody Street and I popped in for a question. It was after hours and Ed was still there. He was very friendly and modest with his approach to recommend a quick diagnostic on a day like Tuesday, which is today.

The problem I have been having is with the heat not coming on even when the setting is on high. Meanwhile the AC is working fine but when it is Off the AC belt keeps turning.

It turns out to be the the heat valve is stuck on cold air and needs to be replaced as he recommended versus cleaning it becasue the part is $75.00 and the labor 2-3 hours at $100 per hour. I think the rate is on the high side for me but I am pleased with the treatment.
 

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2014 E350 4Matic sedan, 68K miles (purchased Jan 2017)
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853 Posts
Edward S. Owen is a friendly guy. I was passing by last Friday before dinner on Moody Street and I popped in for a question. It was after hours and Ed was still there. He was very friendly and modest with his approach to recommend a quick diagnostic on a day like Tuesday, which is today.

The problem I have been having is with the heat not coming on even when the setting is on high. Meanwhile the AC is working fine but when it is Off the AC belt keeps turning.

It turns out to be the the heat valve is stuck on cold air and needs to be replaced as he recommended versus cleaning it becasue the part is $75.00 and the labor 2-3 hours at $100 per hour. I think the rate is on the high side for me but I am pleased with the treatment.
glad you had a good experience there. the labor rate itself is on par with other places in the area; keep in mind you're getting very specialized service. the parts, they tend to be "snobs" about - they like Mercedes-branded only, never mind OEM. If you bring them bosch parts or OEM parts from an autohausaz.com they will use them, but they are quick to remind you that they cannot warranty the PART...so if the part is found to be faulty they'd have to go in and charge you labor to replace it, plus the new part cost. i've found that to be incentive enough to spend the extra $20-$50 depending on the part as they really are a first-class operation.

Ed is great - got to know him all too well the first half of the year when my benz needed a good deal of work :)
 

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2006 MB S430, 2013 MB S350 Bluetec, 2012 E350 4 Matic, 2002 Jaguar XJ8 VDP
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I can definitely vouch for EAS. I take both my S Class and E Class there. They are pretty thorough in their work. Their prices are pretty fair. They charged me about $100 for a Service A instead of the $300 the local dealer wanted. It always makes sense to shop around because they aren't always cheaper (Nav update was actually cheaper at the dealer) but for most mechanical things they are definitely cheaper and do a very good job.

Ed is a great guy along with Tim the owner. It's a pretty relaxed atmosphere and you can tell they're not trying to price gouge you. They work on anything Mercedes, you'll see anything from a 1960s Benz to the newest models there.
 

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EAS is good busniess

I just had my car checked out at EAS & ED is a great guy! He had 14 cars to be repaired that day but still invited me to come by & have my car checked out. It was over heating & I thought it may be the fan clutch turns out it was the thermostat(which I had from Mercedes $23 bucks) & he said I can chacnge it real quick for you. Great service nice lounge for the customers to wait in had a flat screen tv wifi so I was good. I will definitely be going back there for all my major repairs.
 

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1999 SL 500
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EAS is really good!

I just got my '99 SL500 back today from EAS and it looked showroom new, freshly washed after its service. Ed, the mgr, is great. I brought this car to EAS for the pre-purchase inspection and he was frank about what it needed but told me it was a good car, a good deal and recommended I buy it and I've been very happy ever since. This well-run shop is walking distance from my house in Waltham, very close to Newton - How lucky is that!! A very good service garage for Mercedes only.

Bob M.
 

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2002 E320 4MATIC
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43 Posts
I just had my car serviced at EAS this week.

I had a laundry list of service done:
-Fuel Filter
-Transmission Fluid and Filter
-Transmission Control Connecter
-Tire Balance
-Transfer Case Fluid Service

They were honest about what needed to be done. I knew my Xfer Case was leaking and was planning on getting it resealed. They told me that they have resealed them in the past and that they all just end up leaking again, so they recommended just doing a (much cheaper) fluid service and keeping an eye on it. The car ran beautifully after, and they had no problem giving me some pointers on changing the plugs when I asked about them; I successfully changed them and cleaned my MAF Sensor this afternoon.

When you are getting service that is going to take a while, they will schedule for you so they can loan you one of their nicely maintained old Benzs. My car came out beautifully clean as well.

I highly recommend them.
 

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2005 C320k
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I'm new in Waltham, my '05 w203 c230 kompressor ran rough and started displaying errors for no reason, took it to EAS and they took care of it in half an hour or so for about $50. Never had the same problem since.

The shop is amazing, they've got a business center, a children playing room, and a self service snack bar... cool man cave.
 

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2006 CLS 500
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31 Posts
Add another satisfied customer

After talking to several dealers/repair shops and visiting one of the independents, based on the feedback in the Benzworld forum I took
my CLS 500 to EAS for transmission repair.

Normally, I do my own repair work and have been doing so whenever possible for over 40 years. Not being able to code SCNs for new control modules made it necessary for me to get help.

They did an excellent job and I enjoyed dealing with them. In addition, the price was reasonable. This was the first time I've been there and will not hesitate to go back.

Thanks EAS and thanks Benzworld.


Schaeffer
 
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