glad you had a good experience there. the labor rate itself is on par with other places in the area; keep in mind you're getting very specialized service. the parts, they tend to be "snobs" about - they like Mercedes-branded only, never mind OEM. If you bring them bosch parts or OEM parts from an autohausaz.com they will use them, but they are quick to remind you that they cannot warranty the PART...so if the part is found to be faulty they'd have to go in and charge you labor to replace it, plus the new part cost. i've found that to be incentive enough to spend the extra $20-$50 depending on the part as they really are a first-class operation.Edward S. Owen is a friendly guy. I was passing by last Friday before dinner on Moody Street and I popped in for a question. It was after hours and Ed was still there. He was very friendly and modest with his approach to recommend a quick diagnostic on a day like Tuesday, which is today.
The problem I have been having is with the heat not coming on even when the setting is on high. Meanwhile the AC is working fine but when it is Off the AC belt keeps turning.
It turns out to be the the heat valve is stuck on cold air and needs to be replaced as he recommended versus cleaning it becasue the part is $75.00 and the labor 2-3 hours at $100 per hour. I think the rate is on the high side for me but I am pleased with the treatment.