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2010 E350
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Discussion Starter #1
This might sound cheesy or cheap, but I would like to get others' thoughts on this.

I took my 2010 E350 (still under factory warranty) to a MB dealer in the Phoenix area for some warranty work, and they gladly provided me with a loaner car. As a standard rule, I had to return the car with a full tank of gas. That was fine with me. But, then after all the work was done, which was no cost to me, the cashier then said I owed her $10 for the loaner car fee! Really? I asked her.

Is this a standard charge for all US dealers? I was told some dealers charge $15 fee! It's not the money, but I don't remember my old Lexus dealer or my wife's BMW dealer ever charged us any loaner fee. This took me back a bit, when I was asked to pay this. I felt I was being nickel and dime by a dealer that makes a lot more money selling luxury cars.

I would appreciate some thoughts.

Thanks!
 

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2012 E350 Sport, P1, AMG Wheels, Multi-countour seats
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3 Posts
Never heard of a loaner car fee before, but then I've never had a dealer loaner with MB. A few months ago, my car went in for a check engine light. They had no available loaners so I was given a rental through Enterprise (got a C class). I didn't pay anything for that.
My car is back in the shop now for "A" service and a rattle fix (at a different dealership closer to my home). Again, no available loaner so dealer sets me up with Enterprise. This time though, Enterprise puts me in a Hyundai Elantra. Says the dealer authorizes only $30/day.... Can't wait to get my car back.
 

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W212 2012 E350 Sports P2 White & Pano Roof
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32 Posts
I’ve never been charged for a loaner from three of my local MB dealers in SoCal,
greedy greedy !
 

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Outstanding Contributor - Always Remembered, RIP
Zotye Auto 1.5T T600 2016
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What?
 

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1989 560SL; 2014 E350
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1,532 Posts
Never been charged for a loaner with Lexus, BMW, previous M-B, or any other vehicle we've had over the years. Don't know if the policy at M-B has changed since my current 560 isn't under warranty anymore ;), but this does sound a little like a nickle-dime "gotcha".

As you say, it's not the money, but I might have asked for an explanation of the policy from the Service Mgr. No wonder so many dealers are referred to as "stealerships"!
 

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E-350 Cab - Polar White
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I just had a loaner E350 twice - the second time for a week - when my SLK was in for a roof malfunction. Didn't pay a dime (other than for my gas) either time. I've had loaners in three states, both coasts, never heard of a loaner fee charge!
 

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99 ML430, 00 ML320, 05 E500 4matic Wagon
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I dealer here gives out loaners no charge.
The other has its own rental department and they charge about $30-$35 per day to put a customer in a VW.
 

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2000 C280, 2006 E350, 1993 400E, 2007 SLK55 AMG, 1994 S500, 2008 E320 Bluetec
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685 Posts
Did they disclose that fee when you took their loaner for the day? I'd refuse to pay it. If there's a charge on your service invoice, I'd call MBUSA and lodge a complaint.

$10 is lousy. I could see that as legit if you didn't return the car the next day or didn't return it with the same amount of fuel, or maybe even put on excessive miles.

For the record, I have NEVER been charged by a dealer for a loaner car, even when I do forget to fill up the tank.

On one occasion, I had to drive the loaner car from NC to Washington, DC for a business meeting (my car was not ready when promised because of a parts issue). I put ~1,000 miles on the loaner in less than a week, and it was a brand spaking new GLK350.

I'd never go back to your dealer... was it Chandler? I've been there once. They were okay.
 

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2010 E350
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48 Posts
Discussion Starter #9
Thank you everyone for your input. Yes, I agree that I shouldn't have to pay for a loaner. And, will be making that point clear with the dealer whenever I take my car for more warranty work.
 

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It could be just the invoicing clerk trying to make a buck without the dealership notice. Did she ask you in front of anyone else within hearing distance?
 

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2014 E550 4Matic
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78 Posts
You're lucky to just be asked for $10 for a loaner fee. Against my will I have to service my car at Downtown Mercedes in Toronto, Canada since there are no other dealerships nearby. This is the absolute worst Mercedes dealership I've been to in my whole life complete with poor service, unprofessional staff and mass overcrowding.

Firstly they do NOT offer you a loaner vehicle. They also tell you you can rent an Enterprise rental for about $45 a day.

How do you like that? You would be treated better if you bought a $12K Toyota.
 

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'14 E350, '07 CLK350, '01 SLK320
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1,148 Posts
It all depends on the dealer. My local dealer doesn't charge for loaners, but the dealer in the next city over makes you rent a car from Enterprise, which has a small office right in the dealership.
 

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2013 E350, 212.059, Avantgarde, Engine: 276.952, Gearbox 722.906
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509 Posts
That's ridiculous! I'd let them know you'd put their name on the MB forum to shame them. It's the principle, and they have none!
 

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2008 S63 (USS Vengeance) <space for a W140, R129>
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919 Posts
Have never been charged for a loaner car and have my cars serviced in Augusta, Columbus and Atlanta GA, Victoria BC, Tucson AZ, Ontario CA, Louisville KY. In Louisville I had a loaner S class for about a month while they worked on my ‘07 S-600 (they said the V-12 was not fun to work on, I had to say...neither was the bill LOL!” I work at a dealership now in TX and the dealership does not charge for loaner either.
 

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W123 '83 200, W210 '98 E200K, W212 '13 E350
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1,842 Posts
People I'm a little late to the party but just want to say that we should not tolerate Behavior like this from dealers. I would go across the city not to go to a dealer like that. We go to the dealer when we have to for expert qualified technicians and Superior customer service. That's unacceptable.

Sent from my SM-A520W using Tapatalk
 

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2014 E550 4Matic
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78 Posts
People I'm a little late to the party but just want to say that we should not tolerate Behavior like this from dealers. I would go across the city not to go to a dealer like that. We go to the dealer when we have to for expert qualified technicians and Superior customer service. That's unacceptable.

Sent from my SM-A520W using Tapatalk
I fundamentally agree with you. Alas...garbage brand...garbage dealers...garbage cars. Likely this will be my first and last Benz.
 

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W123 '83 200, W210 '98 E200K, W212 '13 E350
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1,842 Posts
I fundamentally agree with you. Alas...garbage brand...garbage dealers...garbage cars. Likely this will be my first and last Benz.
What year is your E? According to Consumer Reports, the w212 best years were 2012 and 2013 if I remember correctly. And this generation in general was still made in Germany. So we should have the more reliable benz's.

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2014 E550 4Matic
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78 Posts
What year is your E? According to Consumer Reports, the w212 best years were 2012 and 2013 if I remember correctly. And this generation in general was still made in Germany. So we should have the more reliable benz's.

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Mine is a 2014. Over the past few years of driving this thing I have sunk well over $10K in various repairs or premature replacement of parts. What a lemon...
 

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W123 '83 200, W210 '98 E200K, W212 '13 E350
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1,842 Posts
Yes the reliability usually goes down when there's a facelift. It's usually much worse when it's a complete new redesign. That was reflected in the consumer reports Magazine I read. I could have bought a 2014 but I didn't want to risk having a newer looking car but the decrease in reliability. Obviously Mercedes went downhill since the 80s and even the 90s. But the ones built in Germany are still better than the ones built elsewhere. Also I went with the E350 because I wanted a normally-aspirated engine with less chance of problems.

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2014 E550 4Matic
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Yes the reliability usually goes down when there's a facelift. It's usually much worse when it's a complete new redesign. That was reflected in the consumer reports Magazine I read. I could have bought a 2014 but I didn't want to risk having a newer looking car but the decrease in reliability. Obviously Mercedes went downhill since the 80s and even the 90s. But the ones built in Germany are still better than the ones built elsewhere. Also I went with the E350 because I wanted a normally-aspirated engine with less chance of problems.

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Yep it makes sense that the first year of a facelift would go so bad. Mine is made in Germany but that didn't help much.

In the family there have been about 5 or 6 other Benzes - mostly MLs and GLEs. My old man once had a 2011 E550 which he promptly disposed of in less than a year as it started developing problems.

I had a couple of Infinitis, a Lexus and several Toyotas before. Every one of those cars was far more reliable than this E-Class. The Infinitis in particular were bulletproof including a 2014 first year model of a Q50 I drove. Either the Infinitis were better put together in Japan or Mercedes is simply way downhill in quality. Or both. Haha

If it weren't for this covid mess I was planning to get rid of my E-Class this summer with great anticipation. Alas I am stuck. :(
 
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