[simonlam168]

I don't want others buy a Broken Bi-Xenon headlamps like me.
They are absolutely no service support. And I sent him e-mails and never answer!!!

http://forums.mbnz.org/forums/messages.asp?messno=7967&id=6&view=t

 

[Lynn]

Steve is in the United States right now and has limited access to his e-mail. Also he g...

Steve is in the United States right now and has limited access to his e-mail. Also he gets over 100 e-mails a day. Please be patient. I'm sure he will solve your problem. Just give him a little time.

 

[simonlam168]

The Bi-Xenon Headlamps has been fixed by dealer.I am not try to be rude but steve has no...

The Bi-Xenon Headlamps has been fixed by dealer.
I am not trying to be rude but steve has not followed up my situation.

 

[JimB]

glad to hear you problem solved by the dealer;-)

[][]Enjoy!

 

[MBenzNL]

Simon,You stated that you bought a set of light with different length adjustemnt rods ...

Simon,

You stated that you bought a set of lights with different length adjustment rods from me which is not possible...MB only uses 1 sort of adjustment rod and the lights I shipped you were never taken apart. I asked you to mail me a picture of whatever problem you thought you had - haven't received a picture yet...

In the first email I received from you where you said you had a "loose" headlight, I told you that the headlight was adjusted too high making the adjustment rod to pop out of the auto levelling motor (which you confirmed later on yourself) and I told you to get MB to adjust your self levelling system since your car does have the auto levelling system (this is what mercedes has their stardiagnose for). I replied your mails several times but if you do not provide me with any other "problem"info then what already was discussed and answered then I do not know how to help you otherwise...a problem (loose adjustment rod) that isn't a problem (wrong adjustment) is something I can not help you with.

greetingz,