I'm not saying others don't do the same thing, only that I don't currently count these as regular recalls.
At issue as far as my research is concerned is why the repair occurred. If the repair occurred because the owner received a recall notice, I don't currently count it in the analysis. If the customer noticed a problem and took it in to be fixed, I count it in the analysis even if there is a recall out for the problem.
I count TSBs because they're generally only performed if there's an existing problem, while recalls are often performed to avoid potential problems. Though, as you say, there are multiple levels.
I did recently decide not to count reflashes (one possible outcome on the survey) because they're getting very common, they require very little time, and I don't want to discourage manufacturers from providing regular software updates.
It is impossible to get perfect information. As stated earlier, I'm working to provide the best possible information. I regularly tweak the process based on what I learn. If there's a better way to handle recalls and TSBs, not theoretically but in the context of the information owners are willing and able to provide, I'll do it. Until then, my current method remains the best I'm aware of.
At issue as far as my research is concerned is why the repair occurred. If the repair occurred because the owner received a recall notice, I don't currently count it in the analysis. If the customer noticed a problem and took it in to be fixed, I count it in the analysis even if there is a recall out for the problem.
I count TSBs because they're generally only performed if there's an existing problem, while recalls are often performed to avoid potential problems. Though, as you say, there are multiple levels.
I did recently decide not to count reflashes (one possible outcome on the survey) because they're getting very common, they require very little time, and I don't want to discourage manufacturers from providing regular software updates.
It is impossible to get perfect information. As stated earlier, I'm working to provide the best possible information. I regularly tweak the process based on what I learn. If there's a better way to handle recalls and TSBs, not theoretically but in the context of the information owners are willing and able to provide, I'll do it. Until then, my current method remains the best I'm aware of.
