Take out the temp control unit (in the wood above the head unit) and then push the COMAND from behind. If that doesn't work, you may have to remove the console surround to gain access to the brackets...I had to do this recently. Good luck.tried to remove the command unit, have the mercedes radio keys, can remove the left side but the right side will not latch on. Any suggestions to removing the command unit?
One of my keys was stuck, too, and I played with it for a while and I finally got it to grab...I wouldn't put anything else in there.thanks bs00clk, went to try it just now, and still stuck on the right side...if i slip a nail file in the slot, do i need to hook to something and pull out? push to the left? push to the right?
the climate control comes out quite easily, not sure why the command is such a pain