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Discussion Starter · #1 ·
anyone else get this in the mail? my local MB dealer wants me to setup an appt for a free inspection anytime this month. there's nothing really wrong with my car, well except for the squeaking steering column, but I'll do it just to see how many things and the total bill they come up with. haha.
 

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1996 E320
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190 Posts
thats awsome i would love to do that at my local dealer just check out whats wrong and what needs fixing... Is there any restrictions, because i didnt purchase my car at mercedes dealer and if you have any further info on how to make an appointment i would be thankful, cause i honeslt want to see what needs fixing. Thanks.
 

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02 G500
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76 Posts
"Fitness Clinc" = Fishing Expedition

A few months ago I received some small pointless recall notice in the mail from MBUSA. I duly drop car off and a few hours later I get a call. "You need new brake rotors and pads and we can't get the lug nuts off so we will have to cut the wheels off and that alone will be $2000, plus the brake work."

So I asked why the brakes were checked if the recall did not in anyway involve the brakes. "Courtesy check, free of charge".

Then I asked how they measured the thickness of the rotors if they couldn't get the wheels off. "Er, we have a special tool for that...". It must be a very special tool.

I took the car home, put some industrial penetrant on the lug nuts and let the car sit overnight. All 20 nuts came off the next morning, with hand tools, no impact wrench required.

You can come to your own conclusion.

Steve
02 G500
98 E320
 

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'13 Sprinter 3500 - '12 R350 - '97 E420 - '89 Ferrari Mondial - '88 560SL
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798 Posts
I keep my cars away from service departments as much as possible, call me paranoid but i think they mess with things so they'll fail later. it never fails, i'll go in for one thing and then something else breaks down the road. no thanks
 

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2001 E320 - Brilliant Silver/Ash: 107,000+
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Kajtek1 said:
Didn't you pay for service A, or B that covers just that?
Agreeing with Kajtek1 here. It seems that the majority of the labor charge in A and B srvices is just that: an inspection (plus an oil/filter change of course). This sounds like a marketing gimmick for them to find things to replace or fix.
 

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03 E320 4M Wagon & 97 E320
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I have, for a long time, believed that some dealers will intentionally do something to cars so they would come back for more repairs.

I have to say that I have only visited dealer once (out of warranty) in my life. I think my theory was right.

My 1997 E320 has the upper timing cover leak and I removed the belly panels to monitor. The leak on the floor is always on the same spot for a couple drops overnight. I put a scrap vinyl floor on the garage floor so I can see and clean easily. A few days after I got the car back, I saw many oil spots in a square pattern plus the usual leak I know of. The funny thing is that the new and additional oil spots were much darker and thicker than my usual leaks. I started worrying so I cleaned the vinyl and kept watching it. Miraculously, these additional leaks stopped after about a week. I cannot 100% for sure to accuse them of putting some thick and dirty oil on my oil pan but I am sure that these oils were not from my car.
 

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Discussion Starter · #10 ·
reading these posts really make me sad. tells you a lot about the perceptions, whether right or wrong, of many people towards the "official Mercedes Benz Service Centers" in this country.

The dealers that sell these magnificent vehicles should be the first 'go-to' place for technical advice or expert repair/maintenance. Instead, it's the complete opposite. sigh.
 

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03 E320 4M Wagon & 97 E320
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I forgot to add that they did not plug back the front brake sensor on the driver side. I was the last person who changed brake pads and I know for sure I pluged both sensors in.

Any dealer is as good or bad as the people they hire. Senior techs usually have one or two apprentices working for him/her. I am sure many on this forum are confident that if we figure out how to perform a task, we can do as good as, if not batter than, any tech. It might take us a while to figure out or do the job but that is why we are on this forum to learn from and help each other.
 

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1922 Ford T no OBD, no ECU, no SCN
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ProV1x said:
The dealers that sell these magnificent vehicles should be the first 'go-to' place for technical advice or expert repair/maintenance. Instead, it's the complete opposite. sigh.
Sounds like you are not dealing with other professions much?
I am in process of getting a permit for new structure in CA.
City officials have a law, that after receiving papers, they need to "process" them in 30 days.
So after dropping off the papers, they seat on them for 29-30 days, send you response, what takes 3 days to travel from Planning office to the secretary, the PO takes another day and after average 35 days you get a notice to supply additional paper.
Can you calculate how long solving 3 issues takes with those guys?
I can go on for months talking about other professions. How about waiting 4 hr in Emergency Room to see a doctor?
 

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86 560SEC, 87 560SL, 2002 ML500, 2010 E550 4M, 2017 E400 Wagon
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435 Posts
this goes against my #1 Mercedes principle: If it aint broke don't fix it!

Sounds like the dealer is trying to drum up some business. I'll bet there's not one car on the road that doesn't "pass" this checkup
 

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1922 Ford T no OBD, no ECU, no SCN
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There are videos on the youtube about TV crew making investigation on the quick lube chains. They had Jeep with all the fluids replaced and topped off and I think only one "technician" let them go saying everything is OK.
Some went to extend of draining some differential oil to convict the owner of necessity to change it. The company rules say "don't change the oil based on the color -only on mileage".
 

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1955 300SL, 93 300SE, 91 500SL, 1989 190E2.6
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609 Posts
For many years I wanted German cars and all my friends told about the exorbitant cost of repairs and maintenance. Meanwhile, I owned american, japanese and english cars. I met a friend who had been a german auto mechanic for 30 years, (by now 40) and who was factory trained at Stuttgart by Porsche. By now my fears about maintenance costs were gone, having learned how to work on all my other cars to date. With these cars you are much better off taking care of their needs yourself, or having a buddy do it. Actually, working on these 124's makes you appreciate them all the more, when you see the insightful engineering that they built in. My '88 300e needed a fuel distributor, which up until that time I didn't know the car had one. Dealer quoted something like $1700 for the part and another $500 labor. I parked the car in my garage until I flashed on an idea: Why don't I look for a used fuel distributor? Found one within a week for $95, took me a couple hours to put it on, using the proper tubing wrenches. Voila! Started right up, ran perfectly, and less than a hundred bucks spent. That is the best way to own these cars, at least for me! I know my cars are happy to be in my care. I do everything on my cars except the front end alignment!
 

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1922 Ford T no OBD, no ECU, no SCN
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My '88 300e needed a fuel distributor, which up until that time I didn't know the car had one. Dealer quoted something like $1700 for the part and another $500 labor.
Sounds like you are talking about J-tronic mechanical fuel injection.
Sure the part fitting in palm of your hand and having $1700 price tag makes your eyes opening wide, but I was actually cleaning it on my VW several times. Than the ingenuity of it was so advance, that US automakers never were able to made one. They build single port injector and that was it.
 

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2002 ML320
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My dealer does these all the time... I take advantage of them, just so I know for sure my car is in good shape. They haven't really found anything in the 3 years I have been doing them.

It's free and it doesn't hurt to have them look at it... if they do find something I have it double checked at my Indy shop.
 

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2001 E320 - Brilliant Silver/Ash: 107,000+
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I take advantage of the freebie inspections too; just this month I was notified of a free "Systems Check" I think they called it. No one is obligated to let the dealer do the work or replace the parts they might say are bad. Like someone else suggested, ask your Indy for a 2nd opinion if they find something. Presumably, the dealer techs know what to look for at whatever mileage our cars have. But that's a call we have to make. For example, some 20 yo tech looking at a 10 yo car might not be the best combination.
 

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1922 Ford T no OBD, no ECU, no SCN
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Than my dealer did the inspection not leaving the office, or at least they inspected the flex disks without removing belly pans.
So MM if you really need that kind of inspection, I can make one from here :D
 

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2001 E320 - Brilliant Silver/Ash: 107,000+
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I thought the flex disks were toward the back of the undercarriage and therefore not obscured by the belly pans? If I'm wrong please correct me. ;)
 
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