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89 BMW E34 ///M20 525i
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From Autogeek forums...
FLEX XC3401 problem - Auto Geek Car Care, Car Wax and Auto Detailing Forum

Apperently this is why ByeByeAmericanPie received an extra backing plate...

TIGHTEN THE BACKING PLATE IMMEDIATELY WHEN YOU RECEIVE THE MACHINE!
Also, one suggested that saturating the felt ring behind the backing plate with a very, very small amount of lightweight oil would also decrease the heat transfer in case of contact.
 
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