Their emails are: Mercedes-Benz USA: ernst.lieb@mbusa.com norbert.litzkow@mbusa.com alan.mclaren@mbusa.com michael.slagter@mbusa.com ralph.fisher@mbusa.com william.phillips@mbusa.com tracey.matura@mbusa.com

Here's info on MB USA:

Mercedes-Benz USA, LLC

3 Mercedes Dr.
Montvale, NJ 07645 United States (Map)

Phone: 201-573-0600
Toll Free: 800-367-6372
Fax: 201-573-0117

Mgmt team:

Corporate Development and Transformation Officer: Tommy Chi

General Manager, Mercedes-Benz Manhattan: Blair Creed

Director Communications: Geoff Day

General Manager, Customer Service Operations: Frank Diertl

General Manager, Customer Assistance Center: Ralph Fisher

General Manager, Vehicle Logistics/Distribution: Andrew Gillman

General Manager, Product Management, Passenger Cars: Bernhard Glaser

General Manager, Training: Michael Hynekamp

General Manager, Customer Assistance Center: Paul Juron

General Manager, Northeast Regions: Joseph Kurp

General Manager, Parts and Service: William Kurtz

President and CEO: Ernst Lieb

VP Finance, Controlling, and Information Technology: Norbert Litzkow

General Counsel: Tracey Matura

General Manager Corporate Finance, Controlling, and Risk: Inigo Mazquiaran

VP Customer Service: Alan Mclaren

General Manager, San Francisco Region: Robert Neis

General Manager, South East Regions: Timothy O'Sullivan

General Manager, Information Technology: Peter Patrone

Customer Service Operations: William Phillips

General Manager, Engineering Services: Rolf Scherer

General Manager Tax Administration: Charles Shady

VP Sales: Michael Slagter

General Manager, Southern Region: Kevin Sreenan

General Manager, Classic Center Parts and Logistics: Christian Treiber

Supplied by dfranjko @MBWorld

 

...in regards to poor service at a dealership I purchased my vehicle at recently. .

Do you mind sharing some more details in regards to poor service?

 

yeah , what is the problem with the service dept ?

 

Well, Snake gave you brilliant information.

Email the top guy, but the sting is in the cc's. Everyone wonders whose at fault!!.

But, yes, what was the problem?

 

I should email all recipients you gave me emails for and also I will mail a letter to Joseph Kurp the Northeast regional manager.

 

You still haven't said what the problem is and which dealer...

 

Sounds like the makings of a poor relationship with the dealer. I hope it's a last resort effort.

 

Anybody has oppinion about my case ?
Just cheated by salesman, got brand new car and find out new model is coming out this summer. The salesman initially told me he mentioned it during the deal and now, he said he had not gooten that information during the deal.
He never mentioned it and he knew. Well, any place I can complain ?

 

Cheated? I don't believe you were cheated. The sole job of a sales man is to sell you something and in this case a car. Consumers also need to be self educated and research is key to a satisfied purchase. I am in sales and I generally don't even like sales people at a dealership because of their reputation. I bought my first Mercedes online as a European Delivery because I could avoid the sharks in the dealership. But before I bought my 2013 in January I also checked out the German web site and others and even googled "2014 class" just to see if anything came up and I made my decision. I don't believe a new C class is out this summer but the smaller CLA might be. Dealerships will always push what is on their lot first, then trade with other dealerships. I've always had mine built to my specs and the 6 to 8 weeks has always been worth it.

 

Yeah, most likely you are confusing the CLA with C-class. The CLA is coming this summer, not C and they are ot the same.

Redesigned C-class is coming some time in 2014 as 2015 model and I don't think it has even been officially introduced yet.

 

New Country Mercedes-Benz. One Weston Rd., Hartford Connecticut June 6, 2024 THIS WAS HANDS-DOWN, THE WORST SERVICE THAT I HAVE EVER RECEIVED. I own 2 Mercedes and I did not buy either at New Country. New Country Mercedes Benz is the closest dealership to my house. Although the service has never been great, until now it has been acceptable in most cases. I brought my car in for routine maintenance. The maintenance person found a crack in my wheel. I have only had this car for about two years. In this short period of time, I have already replace tires on four separate occasions. One was due to the fact that the previous tire replacement was not balanced and align and wore incorrectly. Dan, my service person, knew that I have had a lot of trouble with my tires and tried to play down this current situation. This is a matter that needs to be addressed, he told me, but there’s no urgency. The tire is still holding air so you can drive it. Once it starts to leak then you will have to replace the wheel ($1200). I thought his advice was insane. What if it doesn’t leak but snap. What if I’m driving down the highway when it snaps. A day later, I called him to schedule an appointment to get my wheel replaced. I asked for Friday, May 31. I was told that this service is only done Monday through Thursday. I told him I had to move some things around, but I would bring the car in on Thursday. They gave me a loaner. A very nice electric car, but it did not have a full charge. At the time that was not a concern because I would only need the car for the day. Thursday afternoon I received a text message saying that my car would not be ready as promised. They did not have the part. Dan had me move my schedule around to accommodate a Thursday appointment and they did not have the part in stock. Friday (the day I originally wanted to schedule the appointment), I came in to charge the car because my car would not be ready until Friday evening (another inconvenience). Friday morning I specifically asked Dan if my car was going to be ready at the end of the day. He looked me in the eye and told me,” Yes, it will be ready.” I had my reservations. Once before I had brought my car in on a Friday, the work was not done. The service rep’s (not Dan) attitude was like, you have a loaner so what’s the problem??? Later on that Friday evening, I got a call from Dan saying that my car would not be ready until Monday because they ordered the wrong part. Thursday the part was not ordered. Friday they order the wrong part. Monday I came in early to charge my loaner because I had been driving it all weekend and I needed it until my car would be ready (another inconvenience). Dan was off on Monday and Tuesday. I was working with a service professional by the name of John. John told me that the part was in and that my car could be ready in an hour. “Come back in an hour, and your car will be ready.” Again, I rearranged my schedule so that I could accommodate this event. I went and got a cup of coffee and a doughnut. I came back to pick up my car. When I got back, John, informed me that my car was not ready because they had received the wrong part for a second time. After receiving the wrong part for a second time they did a deep dive. It turns out that the original owner had changed the wheels over to 18-inch wheels when it originally had 19-inch wheels and that was the cause of the error. Monday they ordered the wrong part for the second time. I asked John how come they did not know I had 18-inch wheels. As stated earlier, I have had several tires replaced, to include, balancing and alignments. I thought it would be documented somewhere in my records by now. Since that was not the case, I asked John to do it now. HAS IT BEEN DONE???? Now I was being told for the fourth time when my car would be ready. Now I have to rearrange my schedule yet again. The fourth time was the charm. I got my car back and it seems to be driving well. THIS WAS HANDS-DOWN, THE WORST SERVICE THAT I HAVE EVER RECEIVED.