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From the Mercedes-Benz USA web-site:<br> <br> One push of the SOS button connects you with a Mercedes-Benz Emergency Response Specialist who will summon help to your precise location, pinpointed by satellite, and stay on the line until help arrives. If an air bag or seat belt Emergency Tensioning Retractor deploys, Tele Aid activates automatically and an Emergency Response Specialist calls you. If you're unable to respond, emergency personnel are summoned to your location.<br> <br> The wrench button connects you to a Roadside Assistance Specialist who will know where you are and what model you're driving, even before you say a word. Help is on the way.<br> <br> Got a burning question about your new Mercedes-Benz? The i button connects you to a Customer Assistance Center Representative, available to answer any questions you may have, from how to set the buttons on your radio to the compression ratio of your engine. If you're lost, they can even give you verbal directions to your destination.<br> <br> Connecting Mercedes-Benz owners to emergency aid, Roadside Assistance and information is just the beginning. Your Tele Aid system offers several added benefits including Remote Door Unlock, Anti-Theft Customer Alarm Notification, Stolen Vehicle Tracking and Route Guidance Assistance.<br> <br> Has anyone used any of these features?<br> Do you think you will renew at $240 annually?<br>