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From the Mercedes-Benz USA web-site:<br> <br> One push of the SOS button connects you with a Mercedes-Benz Emergency Response Specialist who will summon help to your precise location, pinpointed by satellite, and stay on the line until help arrives. If an air bag or seat belt Emergency Tensioning Retractor deploys, Tele Aid activates automatically and an Emergency Response Specialist calls you. If you're unable to respond, emergency personnel are summoned to your location.<br> <br> The wrench button connects you to a Roadside Assistance Specialist who will know where you are and what model you're driving, even before you say a word. Help is on the way.<br> <br> Got a burning question about your new Mercedes-Benz? The i button connects you to a Customer Assistance Center Representative, available to answer any questions you may have, from how to set the buttons on your radio to the compression ratio of your engine. If you're lost, they can even give you verbal directions to your destination.<br> <br> Connecting Mercedes-Benz owners to emergency aid, Roadside Assistance and information is just the beginning. Your Tele Aid system offers several added benefits including Remote Door Unlock, Anti-Theft Customer Alarm Notification, Stolen Vehicle Tracking and Route Guidance Assistance.<br> <br> Has anyone used any of these features?<br> Do you think you will renew at $240 annually?<br>
 

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I have used the SOS twice - the first time was to report a problem with the vehicle and the second time was to obtain directions. You have 30 minutes of talk time for the first year - and BTW, that call for directions also cost me just under $2. One feature I like is the fact that the vehicle is tracked by the SOS, in case of theft. Will I renew, I don't know. If the theft deterent system if effective only with active SOS renewal, the I will have to. If the theft system still works even without SOS membership, I'll leave my options open. But overall, the system works and works quite well.
 
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