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E500 problems continue

11851 Views 13 Replies 6 Participants Last post by  tintin
In reference to multiple problems listed previously on E500 purchased in late 2003. After 5 days in the shop for mysterious battery problem dealer called me to pick it up. Got keys, went out to lot to drive car away. Bingo, battery dead as a doornail again. They blame computer settings and called head mechanic. He's mystified, and says it. They gave me a loaner again and I'm back waiting.
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In my case they're not even changing parts, just computer settings - and they're always getting them wrong.
Thanks for your interest.
Thanks for the good wishes and helpful thoughts.
Thanks for sharing your experiences with E500 problems, even though the problems are more of the minor variety.
Met with my dealer today and they're trying to get a subsidy from corporate to help put me in a new car. Meanwhile the shop has replaced the alternator and ordered a new battery module.
Let's see.
Thanks for sharing your experiences with E500 problems, even though the problems are more of the minor variety.
Met with my dealer today and they're trying to get a subsidy from corporate to help put me in a new car. Meanwhile the shop has replaced the alternator and ordered a new battery module.
Let's see.
My concern is about having a court fight with Mercedes over whether the problem originated before 15,000 miles and that the very same problem is the one afflicting the car now - which is what Massachusetts requires.
I picture them having a very powerful law firm to keep their image "unlemony." True?
RE: Replacing Mercedes

Well, for now I'm back on the road. After six days of messing with "computer codes" the dealer finally got around to putting in some parts: alternator, battery and battery module. Drove to New York and back to Boston without a hitch.
I wonder if their warranty protocol suggests that they only replace parts as a last resort - after the computer re-setting fails repeatedly. My car is under a long warranty. But if it weren't - would they just sell me the parts on the first day and that would be that - since I'd be the one footing the bill?
RE: Alert The Press

Your persistence is to be applauded. One wishes there were an easier way. "Returning" a bad product is something that's part of our retail culture, except when it comes to big, expensive products.
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