In reference to multiple problems listed previously on E500 purchased in late 2003. After 5 days in the shop for mysterious battery problem dealer called me to pick it up. Got keys, went out to lot to drive car away. Bingo, battery dead as a doornail again. They blame computer settings and called head mechanic. He's mystified, and says it. They gave me a loaner again and I'm back waiting.
E500 problems continue
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Seems that MB no longer have Mechanics.. They now have "FITTERS" with fancy titles..they never repair anything.. just change parts.. and if it works fine.. If not put it back and change another part..
this post combined with the earlier post where you are listing out all of your woes makes me think you ought to look into the 'lemon law' provisions? don't know.
however, (and i might be cursing myself now by saying this) i've had my 2003 e-500 since new in july 2003 and have had no issues except for the brake recall (everyone had that) and an airmatic pump that went out during the test drive. it was replaced before i took delivery and 20 months and 15,000 miles later not a lick of problems.
i tell you this not to make you feel bad but for you to use as fodder with your dealer ,,, that you might have a case that there is something truly wrong with your car. go see him and site chapter and verse that "a fellow forum member has zero issues with his car ,,, so why am i having such problems??" maybe he'll help you out. good luck, mate!
however, (and i might be cursing myself now by saying this) i've had my 2003 e-500 since new in july 2003 and have had no issues except for the brake recall (everyone had that) and an airmatic pump that went out during the test drive. it was replaced before i took delivery and 20 months and 15,000 miles later not a lick of problems.
i tell you this not to make you feel bad but for you to use as fodder with your dealer ,,, that you might have a case that there is something truly wrong with your car. go see him and site chapter and verse that "a fellow forum member has zero issues with his car ,,, so why am i having such problems??" maybe he'll help you out. good luck, mate!
Here is some more info you can use with your dealer:
I have had a 2005 E500 since late October 2004. I have had a number of problems, although mine were more "irritating" than "debilitating" like what you are describing. My service rep says he is keeping up a detailed history of the trips to the dealership, because, he says, even though my problems have been minor, it is not acceptable for me to be having to come in and get them fixed as much as I have had to, and that ultimately, if this continues, they will have Mercedes-Benz REPLACE THE CAR.
It is unfortunate the experience you are having with your dealer. Although my issues have been a pain in the butt, I have never felt for a second that either 1) my dealer didn't know how to diagnose and fix them, or 2) that they weren't willing to do whatever it takes to solve my problems.
If you haven't done it yet, I strongly suggest that you contact MB corporate and give them your history. If your dealer is taking a half-assed approach to solving your problems, a call from MB corporate will result in a significant and noticeable change of attitude almost immediately.
Good luck!
I have had a 2005 E500 since late October 2004. I have had a number of problems, although mine were more "irritating" than "debilitating" like what you are describing. My service rep says he is keeping up a detailed history of the trips to the dealership, because, he says, even though my problems have been minor, it is not acceptable for me to be having to come in and get them fixed as much as I have had to, and that ultimately, if this continues, they will have Mercedes-Benz REPLACE THE CAR.
It is unfortunate the experience you are having with your dealer. Although my issues have been a pain in the butt, I have never felt for a second that either 1) my dealer didn't know how to diagnose and fix them, or 2) that they weren't willing to do whatever it takes to solve my problems.
If you haven't done it yet, I strongly suggest that you contact MB corporate and give them your history. If your dealer is taking a half-assed approach to solving your problems, a call from MB corporate will result in a significant and noticeable change of attitude almost immediately.
Good luck!
Thanks for sharing your experiences with E500 problems, even though the problems are more of the minor variety.
Met with my dealer today and they're trying to get a subsidy from corporate to help put me in a new car. Meanwhile the shop has replaced the alternator and ordered a new battery module.
Let's see.
Met with my dealer today and they're trying to get a subsidy from corporate to help put me in a new car. Meanwhile the shop has replaced the alternator and ordered a new battery module.
Let's see.
Thanks for sharing your experiences with E500 problems, even though the problems are more of the minor variety.
Met with my dealer today and they're trying to get a subsidy from corporate to help put me in a new car. Meanwhile the shop has replaced the alternator and ordered a new battery module.
Let's see.
Met with my dealer today and they're trying to get a subsidy from corporate to help put me in a new car. Meanwhile the shop has replaced the alternator and ordered a new battery module.
Let's see.
Lemon Law in Virginia states that the dealer has three chances to fix a problem. There is no indication of how minor the problem can be. If the defect is a safety device then the dealer (or other agent of the manufacturer) has a single chance to get it right. Also if you force (throught the lemon law provision) the dealer to repurchase the vehicle they have to pay you what you paid for the car (including taxes, financing, destination fees,ect) and the car has a "lemon" title from then on. They are allowed to subtract $0.17/ mile from the total price.
I would suspect other states' laws are similar.
I know this because I was on a Lemon Law jury. Not bad for jury duty, I learned some valuable information like don't buy a ford.
I would suspect other states' laws are similar.
I know this because I was on a Lemon Law jury. Not bad for jury duty, I learned some valuable information like don't buy a ford.
Replacing Mercedes
Getting Mercedes to replace a car is a very challenging task. It took me 2-3 years and several emails, phone calls and letters to get them to replace my ML430. It's like talking to a stone wall. See the following link for more details.
http://forums.mbnz.org/forums/forums/thread-view.asp?tid=89699&start=1&fid=29
Getting Mercedes to replace a car is a very challenging task. It took me 2-3 years and several emails, phone calls and letters to get them to replace my ML430. It's like talking to a stone wall. See the following link for more details.
http://forums.mbnz.org/forums/forums/thread-view.asp?tid=89699&start=1&fid=29
My concern is about having a court fight with Mercedes over whether the problem originated before 15,000 miles and that the very same problem is the one afflicting the car now - which is what Massachusetts requires.
I picture them having a very powerful law firm to keep their image "unlemony." True?
I picture them having a very powerful law firm to keep their image "unlemony." True?
RE: Replacing Mercedes
Well, for now I'm back on the road. After six days of messing with "computer codes" the dealer finally got around to putting in some parts: alternator, battery and battery module. Drove to New York and back to Boston without a hitch.
I wonder if their warranty protocol suggests that they only replace parts as a last resort - after the computer re-setting fails repeatedly. My car is under a long warranty. But if it weren't - would they just sell me the parts on the first day and that would be that - since I'd be the one footing the bill?
Well, for now I'm back on the road. After six days of messing with "computer codes" the dealer finally got around to putting in some parts: alternator, battery and battery module. Drove to New York and back to Boston without a hitch.
I wonder if their warranty protocol suggests that they only replace parts as a last resort - after the computer re-setting fails repeatedly. My car is under a long warranty. But if it weren't - would they just sell me the parts on the first day and that would be that - since I'd be the one footing the bill?
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