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For those of you who live in the Oklahoma City area you need to be very AWARE and BEWARE of Mercedes Benz of Oklahoma City. Disgusting! :mad: I just purchased an 2000 SL500 with 44k miles from Alabama that had a contract and was dealer serviced by the only other owner from day one to my purchase. I brought it in to the Oklahoma City dealer for my $100 oil change and the adviser Ben called me to let me know there was some overdue service and repairs needed on the car and they were pretty serious. Here was his proposition;
Fuel filter $236
Engine Air filter $98
Steering shock leaking $136
Two shifter busings missing $126
Power Steering Fluid was "Black" $150
Brake Fluid was "Black" $150
Coolant was "dirty" $130
That's 1,036 dollars for the proposed repairs.

I told him just the oil change was fine and I would do the remainder at a later date. Thanks to Lynn on this sight I was able to find a great local independent shop; Ralph Busby of Busby Automotive. I took the laundry list that good old Ben gave me and asked Ralph to perform all of those tasks. Well he didn't do everything and here's why;

The REAL condition of the car was;
Fuel filter, new already
Air filter new already
Steering shock was indeed leaking* the only honest thing he said :confused:
ONE shifter bushing was worn
Power Steering fluid looked new, (Ralph showed it to me)
Brake Fluid looked new, (Ralph showed it to me)
Coolant looked new,
Total bill for what was REALLY needed? $125.50 and that included cleaning the speaker covers with 'Tough Stuff' that made them look great and convinced me not to replace them. The interior color of my car is cream, needles to say it shows everyting. Ralph went on to say this has to be one of the cleanest SL500's he's ever worked on, all maintenance was up to speed and the car was clean in area's these cars just don't stay clean. Definitely a garage kept, sunny day only car.

That leads me to one question. How can these dealers continue to get away with such blatant theft and fraud? Absolutely lying to me to extract more money is unreal; from a Mercedes Dealer that's supposed to be classy and trustworthy?:eek: Is this really who Mercedes Benz wants representing them? They're sleaze balls at best, thiefs at worst. Would it do any good to call them and confront the situation? I feel bad for the next guy that's uninformed :surrender: and get's rolled because he WILL get rolled at this shop for sure!

My expensive enrollment to this forum of FREE!:thumbsup: Has already paid off to the tune of $900:bowdown: Thanks guys!
 

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Outstanding Contributor Always Remembered RI
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They are not called stealers without reason;) Stick with the indies and specialists - a much better deal:thumbsup:
 

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wow. I will chime in for a second with a few thoughts. The dealer serviced my car for quite a while I was fairly happy with their service. I did finally switch to an amazing indy and i am even happier than i ever could imagine. Heres the thing. The dealer service peeps are SALESmen. They need to sell parts and service. Also when the dealer looks at your car its all about fixing things that are even slightly worn to bring it to tip top shape. Why they lie. Who knows. Do they do it all the time. I dont think so. Sounds like a bad dealer for sure! I have had my ins and out with CHMB around the corner. Once I had brought my car in for service and it was 3 days before the starmark expired. I had a VERY VERY slo wiper and after 1 hr they told me the motor was going and They Drilled a hole in the motor and greased the hell out of it and i SHOULD be able to get 3 months out of it. I was like R u crazy. I want a new one. He looked at me and said I will have to order that art for u. I said OK order it, NOW. The he said ok one second went in the back again and then He came back and said ok we got one in the back for another client and they will install that one and get the client a new one. NUTTY. B happy u found the indy!
 

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It will be water off of a ducks back to them but you ought to write to the MB dealer and state what your mechanic found, and tell them in no uncertain terms what you think of their practices to dishonestly extort money from unsuspecting customers.

You were able to see the rip off coming but imagine how many people especially most women who know nothing of a mechanical nature get taken in by these glib talking service people.
 

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WOW!!!! Thats quite a list, In this case, NOW you know why they call em STEALERS!!!! No, Really, Think about it, These service departments will, when SALES are SLOW, Carry a DEALERSHIP!!! I'm a self-employed service person, I chose SERVICE insted of SALES for a reason!!!! Its where the MONEY is!!!!!!! Find another Tech to take care of your car, OR learn to do the small stuff YOURSELF. You will save a TON of cash!!!!!!!!!
 

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Even if they are trying to sell you service, they shold not lie about issues.
I would write a letter (or do an online claim) with your local BBB. You would not beleive how affective this can be.
Hopefully you have everything documented (from the stealer and your independent).
I would also write a letter and send copies to MBUSA. This route also can be very effective.
If you really want to make a stink, you could call around to your local TV stations and see if they are interested in doing a story. Some local stations love doing stories about this type of thing. They could walk back to the stealer with all of your documentation and confront them (on camara).

My 2 cents..

Matt
 

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Before I had Mercedes cars I was a BMW fan (I know, I know...it was a brief fling only...never meant anything...honestly). Once took the car to a stealer for a 'free' service plus a couple of minor niggles that needed fixing. When driving into the service area I noticed a bulb gone and said 'throw another bulb in'. Apart from the cost of all the things he 'spotted' he wanted to charge me $30 for a $2 bulb. When I jumped up and down in rage they said there is a fixed service 'code' for every part.

Under heavy cross-examination it turned out their service code consisted of viewing fault, driving car off forecourt to service area, checking reason for fault, going to parts dept for part, checking new / old part, changing, testing, test driving, returning to forecourt and charging customer. Outrageous considering if the car is already in the service area for other works they charge you again for each part. They eventually knocked the price down by 50% after I threatened to report them.

Most stealers are businesses who wish to make a healthy profit. They do this by finding fault where this might not be a real issue and over-charging for parts - 200% mark-up from an independent parts dealer not unheard of. I'm surprised they are actually trying to de-fraud you. Hell yeah complain like mad to everyone - including Mercedes Germany.

This great forum definitely does save one money.

Cheers

Alan
 

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I think a large majority of their customers are the very busy and highly paid types that just don't have time to care how much it costs! And, $1000 just doesn't mean as much to a guy that makes 7 figures as it does to the avg $40k/year guy or gal. Bottomline is they don't usually have too hard a time selling that BS at a MB dealership! Till they ran into you! Lol!
 

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Even if they are trying to sell you service, they shold not lie about issues.
I would write a letter (or do an online claim) with your local BBB. You would not beleive how affective this can be.
Hopefully you have everything documented (from the stealer and your independent).
I would also write a letter and send copies to MBUSA. This route also can be very effective.
If you really want to make a stink, you could call around to your local TV stations and see if they are interested in doing a story. Some local stations love doing stories about this type of thing. They could walk back to the stealer with all of your documentation and confront them (on camara).

My 2 cents..

Matt
MBUSA is the way to complain,go to the top first, I had a problem with another make Volvo and it paid to go to the top first :thumbsup:
 

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If that's the type of business this place does, I guess two can play at that game.

1. Send a formal complaint with documentation to MBUSA. Cc the dealership.

2. Call the media and see if they are interested in running the story. Call said dealer as a "courtesy" and tell them they may get a call from TV people.

3. Sit back and enjoy.


Thanks for sharing this story. Wish I could say I was surprised but this stuff happens all the time.

Sent from my Autoguide iPhone app
 

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Threadus Resurrectus....

Nothing like an old thread to get the blood pumping.:thumbsup:

Yes, I'll definitely agree that the standard rate at the dealership is ludicrous and pretty much highway robbery.

Just for fun, look at the original posters list of services suggested to him by the dealer.

Now, forget the prices and assume no written documentation as none was mentioned.

How many of these services would have been recommended by members of this forum?

Fuel filter $236
Engine Air filter $98
Steering shock leaking $136
Two shifter busings missing $126
Power Steering Fluid was "Black" $150
Brake Fluid was "Black" $150
Coolant was "dirty" $130
 
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