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I can say, I am a previous customer, and just purchased two new rears for my coupe. Discount tire is A+ and actually gave me the best deal compared to two other vendors, one vendor's excuse for a discount was "high gas prices", the other was "we normally don't give discounts", but discount tire just went ahead and gave me a discount. :thumbsup:
 

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I can say, I am a previous customer, and just purchased two new rears for my coupe. Discount tire is A+ and actually gave me the best deal compared to two other vendors, one vendor's excuse for a discount was "high gas prices", the other was "we normally don't give discounts", but discount tire just went ahead and gave me a discount. :thumbsup:
That is good to hear! What is the name of their Mercedes Benz specialist? I might give him a call...
 

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1987 560 sec impala metalflake over cream
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I can say, I am a previous customer, and just purchased two new rears for my coupe. Discount tire is A+ and actually gave me the best deal compared to two other vendors, one vendor's excuse for a discount was "high gas prices", the other was "we normally don't give discounts", but discount tire just went ahead and gave me a discount. :thumbsup:
perfect. good to know. plus if thats your car? wow its pritty nice
 

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I have done some checking-around and have picked up some horror-stories that give me pause when it comes to doing business w/ this outfit... Be careful my friends! Be very careful!!
 

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Discount Tire usually has good prices - PERIOD. They know NOTHING about Mercedes vehicles. I recently went to one of their newest, fanciest stores trying to find some new wheels and tires for my CLK63. I got nothing but a blank stare, and a promise to call me when the kid found something out. Needless to say, he never called. I bought a LOT of tires from them over the years for my cars and trucks. Boring vehicles such as my Yukon and Suburban, no problem. My 'vette? They started quivering. My Benz? Forget it..... I am ordering my wheels and tires from TireRack.com !!
 

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Discount Tire usually has good prices - PERIOD. They know NOTHING about Mercedes vehicles. I recently went to one of their newest, fanciest stores trying to find some new wheels and tires for my CLK63. I got nothing but a blank stare, and a promise to call me when the kid found something out. Needless to say, he never called. I bought a LOT of tires from them over the years for my cars and trucks. Boring vehicles such as my Yukon and Suburban, no problem. My 'vette? They started quivering. My Benz? Forget it..... I am ordering my wheels and tires from TireRack.com !!
Thanks for confirming what I had heard. I will continue dealing w/ The Tire Rack, and Luke, too.
 

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Mercedes Tires and Wheels
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Thank you Advans for your support. We do what we can when we can I am glad we were able to help.


I have done some checking-around and have picked up some horror-stories that give me pause when it comes to doing business w/ this outfit... Be careful my friends! Be very careful!!
Everyone has some horror stories, that's life in a consumer industry. When you do the amount of business we do, there is bound to be a few things that get messed up from time to time. This doesn't happen much with us but it does happen, we are human just like you. We do our best to help everyone to the best of our abilities. If something does go wrong we will be the first to make it right. Discount Tire is the largest Wheel and Tire retailer in the US and we didn't get there by making mistakes. We have over 700 retail stores and we have been in business for almost 50 years. Give us a shot.

On a personal note: I have been in the wheel and tire industry for going on 5 years and I have never been to a more stand up company in any industry. Discount tire takes care of their customers and offers the best warranties in the business. Ask around.

A quick story: Some of you remember when Ford and Firestone had blowouts with the OE tires on the Ford Explore in the mid 90's. The owner of Discount Tire, Mr. Bruce Halle, stepped up, realized their was a problem, and told any one that owned one of these Fords to come in and he would replace all 4 tires for FREE.

I actually used to buy tires from Discount Tire's wholesale before I worked here and they stood behind me and the products they sold me better than any one of my other vendors. Their customer service was why I choose to work here.

I will do my best to help you out on this board. If you have any questions or you happen to run into an issue please let me know. I will be happy to try to get to the bottom of it for you.
 

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Thank you Advans for your support. We do what we can when we can I am glad we were able to help.




Everyone has some horror stories, that's life in a consumer industry. When you do the amount of business we do, there is bound to be a few things that get messed up from time to time. This doesn't happen much with us but it does happen, we are human just like you. We do our best to help everyone to the best of our abilities. If something does go wrong we will be the first to make it right. Discount Tire is the largest Wheel and Tire retailer in the US and we didn't get there by making mistakes. We have over 700 retail stores and we have been in business for almost 50 years. Give us a shot.

On a personal note: I have been in the wheel and tire industry for going on 5 years and I have never been to a more stand up company in any industry. Discount tire takes care of their customers and offers the best warranties in the business. Ask around.

A quick story: Some of you remember when Ford and Firestone had blowouts with the OE tires on the Ford Explore in the mid 90's. The owner of Discount Tire, Mr. Bruce Halle, stepped up, realized their was a problem, and told any one that owned one of these Fords to come in and he would replace all 4 tires for FREE.

I actually used to buy tires from Discount Tire's wholesale before I worked here and they stood behind me and the products they sold me better than any one of my other vendors. Their customer service was why I choose to work here.

I will do my best to help you out on this board. If you have any questions or you happen to run into an issue please let me know. I will be happy to try to get to the bottom of it for you.
Thanks Travis. I do understand that no one is perfect. And I think it's safe to say that no one here expects perfection. Your words are very reassuring, and I'm sure your actions and information will be the same. W/ over 700 retail stores, I am guessing you don't have or need a national network of Local Installers. I'll check your Website to see if there is one in my area.

It is also reassuring that you have five years experience in the business. How much experience do you have w/ our Mercedes Benz cars? Are you the official DT MB expert or are there others in your organization who are equally well versed in our cars?

Thanks for checking in and welcome a-board!!
 

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Mercedes Tires and Wheels
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Thanks for the welcome Jayhawk,

We have some very industry experienced salesman. Here's a few off the top of my head that are willing to dig around for you to figure it out if they can't answer your specific MB questions. If you call them please mention the site and by all means if someone doesn't help you get an answer to the question you are looking for, please let me know.

1.888.459.4080: Matt: ext 1865
1.888.459.4080: Danny:ext 1854
1.888.459.4080: Zack: ext 1875
 

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Jayhawk, I'm sorry to hear that. Tell us about your experience there. Where was the ball dropped?
My daughter had a minor problem w/ a tire on her car a few years ago and the guy in charge told her she had to have all of her tires replace, aligned and balanced, and they could do it all for just $1,450! She had an old Chevy Malibu and the whole car wasn't worth that at the time. It seemed to me they were just trying to rip her off! I think the company was called something else back then, but do not remember the name. Perhaps your business practices have change/improve since then, but I have advised several friends to avoid your company since that time. I really mean no disrespect, but I have to wonder if this is really a company you want us to do business w/.
 

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Mercedes Tires and Wheels
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I will have the installer looked into. I am not sure that they were even on our installer list a few years ago and if they have a new name the business that is there today could be an entirely new business but I will have it looked into. We do have high standards for our installers and if any of them treat you wrong. Please let us know. We need your feedback to make sure they hold them up.
 

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^ I asked my daughter and she thinks they are no longer there...
 

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I called the store. They used to be a Tire Plus and operated under the Tires Plus umbrella. They are now an independent shop and have their own set of rules, they are happy to install for us and would also like us let them know if they are not living up their customers standards. I did not mention the above situation as it was years ago but I told them that if I heard anything new, I would let them know.
 

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I called the store. They used to be a Tire Plus and operated under the Tires Plus umbrella. They are now an independent shop and have their own set of rules, they are happy to install for us and would also like us let them know if they are not living up their customers standards. I did not mention the above situation as it was years ago but I told them that if I heard anything new, I would let them know.
That is the name I recall. Thanks for checking!
 
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