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Dealer performed 1000-3000 miles service without customer consent

1816 Views 10 Replies 7 Participants Last post by  StanChien
Hi, folks,

If you read my previous post, you know how much trouble I had with my Jan '06 built ML500. After I got my car back from my most recent dealer visit to replace the power tail gate assembly, I just noticed that on the invoice, my 1k-3k free service has been peroformed without my consent. [:(!]

I am very unhappy about this because I think anything to be performed on my car needed to be okayed by me, even if it is free of charge. I did not want to do my 1k-3k service when I just hit 1k miles right before the car was sent to the dealer.

I haven't contacted the dealer but I am sure the answer will be "don't worry, it's free of charge" "we save you one trip to the dealership".. BS like that. Should I contact MB directly or is there anything I can do? BTW, this dealer is in San Jose near Capitol Expressway.

Thanks for your help...
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shoremnj1 - 4/16/2006 8:26 PM

I think many people over-react in this forum. They did it, big deal. They fixed your tailgate......did you say thank you for that?
I think the point here is that dealer performed the service without his consent. Sure they fixed his tailgate, but there was no need to do the FOC service just yet. I'd be pretty mad too.
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