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I recently completed my customer satisfaction survey for MB North America and despite a few issues, gave my salesman and the overall dealership a "Very Good" (not Excellent) rating. The sales manager called me today, very upset, claiming that anything less than Excellent was a failure on his part. Despite my buying a ML430 and E55 from this dealership last year, I now get the impression that I am no longer welcomed here for new car sales of for service (the manager said he would be afraid I'd give his service dept a poor rating also).<p>My standards are very high and I'm often critical of my own work....I thought a "very good" overall rating and the promise of years of loyalty to this dealership was enough. <p>Has anyone else had any similar experiences? The next time I buy a car, I might as well just let the dealership fill out the survey to assure they get what they want.<p>SD (PS- I could have hammered the dealership over the fact that the wrong color interior came on the car I ordered after 5 months of waiting and I had to wait another 2 months for the correct one to arrive...the sales manager never acknowledged or apologized for the mix up)