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Who do you think should be held responsible for the recall repair if it was closed?

CLS55 Fuel Sender Unit and Fuel Smell (Campaign 2008020001)

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28K views 23 replies 13 participants last post by  Robtgbrooks  
#1 ·
I have just come back from the MB Dealer and the dealer replaced the Fuel Sender Unit. Back in 2008 there was a

Service Campaign 2008020001 for the Fuel Filter Module and in May 15 2008 the MB tech, based on the campaign,

inspected for leaks and installed the fuel sleeve and clamp but never replaced the fuel sender unit part #

2114702494, which was the original unit that was found defected under the recall. Recall indicates that the

corrected Fuel Sender Unit part number is 211-470-51-94, but that was never replaced in my vehicle. After calling

MB USA customer service 3 different times, I came across a very noticeable fuel smell and after checking under the

left passenger side of the vehicle I noticed raw fuel so took the Mercedes back to the dealer on 03/01/2012. I had

this problem since I purchased the car and since the record indicated that the recall was performed I was naive

enough to think that it is normal; just exhaust fuel smell. After taking my car to the dealer, the service tech

checked under the passenger seat and there was significant amount of fuel on top of the fuel sender unit :mad:

I was very unhappy with what has happened and after exchanging a few words or two with the service manager they

have agreed to replace the part under good will repair. I was responsible for almost $500 in labor repair (Part was

around $500.00). They have replaced the old part with the Fuel sender unit #211 470 5194. I am now left with a $500

bill and a fuel smell throughout my car.

After reviewing many articles and complaints by others I feel like this should of been avoided all together and

owners should not be held responsible even though the repair was performed and closed (No sender unit was replaced

under the repair though).

Therefore I would like to ask all of the PL team to act upon reading this and to bring this to the attention of MB

Corporate. I am willing to give you more details, such as vin number, or whatever is needed to take further action.

Thank you all in advance for reading.
 

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#2 ·
Hi my 2006 cls has strong gas fumes when i fill tank, in order to put back in garage after fill i have to drive it 24 miles exactly or can't stand strong smell coming from car. Dealer also said good will repair and not responsible for full cost. I'm a memeber of MBC and got info from a member about a recall that took place, when asked the dealer they my car was not included according to vin, but have same issue everyone else is having. Recall said 2006-2008 e-class cls-class benz WOW!
 
#3 ·
Same Issue with Fuel Sender Unit - Campaign 2008020001

March 2013 - Same issue encountered with my 2006 CLS 55AMG. Very strong fuel smell for multiple days after filling up. So bad I was afraid to turn on the lights in my garage or engage the garage door opener - tiny spark and my house burns down.

Took it to the dealer (Fletcher Jones Newport Beach, CA) and after some research advised them of the outstanding campaign 2008020001. They looked up the VMI report and told me the campaign did not apply to my VIN#. I decided to proceed with the diagnosis and repair (out of safety concerns!) and coughed up the $900 for a new Fuel Sender Unit (part# 211-470-51-94) and labor.

Upon further questioning of the dealer as to why this would not be covered under the stated campaign, or a basic emissions warranty (I only have 64K miles on the car), I was told to take it up with MB USA.

Spoke with MB USA who told me the campaign did apply (past tense) and that the fuel sender unit on my car was replaced in 2008. Apparently the same fuel sender unit (prone to failure) was put in then and "surprisingly" it failed again. Not sure why I should be out $900 for an issue that was cleary known by MB USA and arguably never properly addressed.

MB USA is now looking into this and should be back with me in a day or so. I will keep updating as things progress.
 
#5 ·
Good resolution by MB USA!

Good news - after explaining my case to MB USA and some research on their part they agreed to re-open the campaign and reimbuse me for the repair (replacing the fuel sender unit) on my 2006 CLS 55 AMG. They said I should expect a check in the mail in a couple week. Nice job Mercedes!
 
#7 ·
I'm having the same problem in my CLS 500, and I called the dealer today to try and state the same case I have. They told me that they will not be covering anything. I'll be going into the dealer to talk to them face to face and I'll keep everyone updated.
 
#8 ·
CLS 550 Gas odor

I see this is an older thread but I am having the same problem with my 2007 CLS 550 and the dealer is not willing to pay. I did call MB USA but they are refusing to pay for the repair as well. Does anyone have any advice for updates in how they got this done?
 
#10 ·
gas smell

I had same problem but in 2007 cls 550. I have had mind for 7 months, bought used with 79k miles. Last month strong smell went to dealer said bad gas tank. replaced. $2900 billI paid $745 extended warranty I purchased covered rest.
Told smell will go away in a couple of days. Never did. Went back and dealer took a look and said fuel sender unit had stress fracture and would cost me $1300 to replace. Argued that they stressed it when replacing gas tank. Sorry no we did not. By passed service rep and spoke to service manager and he got back with me saying no problem my extended warranty will cover the unit. Unit is pump, sender unit and level sensor. He admitted that the old unit was a problem to re-install in new tank and and they "stressed" it by trying to make it fit. What????? Unit not smoothly going back in did not raise any flags!!! Where do they get these mechanics-walmart . Cost me $54 deductible.
 
#11 ·
I bought my 2006 CLS55 from the original owner in 2014 and this vehicle is now out of warranty with 85K miles. I smelled gasoline last week in my garage and narrowed source down to this car. Following Internet leads regarding this leak I found lots of stuff and you will too if you're reading this. I called Mercedes Benz USA @ (800) 367-6372 and their customer service said "there's an extended warranty for the Fuel Tank" (and I thought he continued to say it's covered for this through 2026 - but check that). I thought "Recall Campaign #2008-020001 " might apply but according to BMZ USA there's NO "Recall Campaign" on this defect. I'm think that's probably because it's not a safety issue officially (as implied per NTSA EA13-003 I believe). But Mercedes did issue an extended warranty to their credit. I don't know what dealer will replace - fuel filter module, fuel sender or other parts. I wonder why member: "davgrig04" still has gasoline fuel smell around car after service... hmmmm. I will make sure I don't when I get car back.

I called Silver Star Mercedes in Thousand Oaks, CA and customer service, interestingly, volunteered that there is an extended warranty on the fuel tank before I even indicated there was gasoline smell emanating from the back of & around the car. Seems to be a Very Professional approach by Silver Star and they're scoring points with me - so far.

After the upcoming examination by their service dept., if it's confirmed that the defect is the notorious "Fuel Tank" issue then I suppose costs are all covered plus he said there is a free loaner car during time they have the car (likely 5-6 days considering they'll have over a weekend and a holiday. I made the appointment for 2 days from now and we'll see what happens. I'll try to report back.
 
#14 ·
I took the car to dealer service to repair the gasoline leak. They did approx. $2,700 worth of work for FREE - replacing the entire Gas Tank, Sender and other parts (see the 2 photos of the 2-page Invoice) under the Warranty Extension Letter dated January 2015 (see 1 photo of this 15 Year Unlimited Mileage Extension.) They also gave me a free loaner car (new 2015 model 300 series) for the 7 service days I was without my CLS55. Obviously I feel pretty good about the results.
 

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#15 ·
I took my vehicle to dealership for gasoline leak and paid $135 diagnostic fee only for them to tell me that they couldn't duplicate the problem. How do I know that they were truthful because when I returned home I smelled the gasoline fumes. Now they tell me that they don't want to honor the recall work on my vehicle!
 
#19 ·
nsure intermittent Gas smell is present when you're in front of Service Manage

Hi jacquijoubertyoung,

In my opinion ... I'd drive the car directly to the dealership as I'm smelling the gasoline, keeping doors closed and make sure, as best I can, that the smell is happening while I'm presenting this defect or symptom to the Service Manager this time - skipping the Service Advisor altogether. It's leaking, for sure, but defects that present themselves only intermittently when Service personnel are trying to find this "defect" are always difficult to diagnose. Your job is going to be to figure out how to ensure the intermittent symptom is present when you're in front of the Service Manager. Good luck on this ... you should be OK in the end.
 
#20 ·
I suggest taking the car back WHILE the gasoline smell is IN the car and can be detected. The gas smell may be partly intermittent because the crack in the tank is higher in the tank so topping off the fuel tank and check for the smell to see if you can make it prominent might be your best bet. Do not let the smell escape when going to the dealer! ;-) When you arrive do NOT let the smell escape the car and go to the Service Manager, skipping your service advisor altogether quickly, and get Managers nose's acknowledgement on the gasoline smell. Good luck
 
#21 ·
Hi LemondoStafford.

When I took my vehicle back to MB they filled up the tank and said that they couldn't duplicate the smell. At this point, I don't trust MB of Sugar Land. They've fixed this problem for me once before and I honestly think that they don't want to repair the same problem again at their own expense. The warranty on the fuel problem is good until 2020. Also, I'm experiencing a problem with another recall or factory warranty problem that MB has issued and this is with the SBC hydraulic brake system. I also had MB of Sugar Land to look at this problem because they repaired it for me in 2014 but the problem is back again.

I went to MB USA and complained to them about both problems and upon them doing their own investigation with the dealership they've apprised that the dealership isn't honoring any of the warranties and advised me to shop around town for a dealership that can assist me under the warranty. I told them "No". Also, every time that I take the vehicle to be diagnosed I'm hit with a $135-$165 diagnostice fee. I told them that I didn't manufacture the parts. I only bought the vehicle and I'm not running around town trying to find a MB dealership that will assist me with a problem that MB is well aware that's a recurrence.

Right now I'm in the process of trying to get a class action lawsuit going because too many MB owners are having these same problems and not getting proper assistance from the MB dealerships.

I'll keep you posted.

Happy New Year!
 
#22 ·
Fuel Smell problem

i have the same fuel smell problem, i inspected the top of the tank (fuel pump and level sender unit) when full - i did not see any leaks and did not smell to much but every time i fill up i strongly smell fuel. any hints or help appreciated.
 
#23 ·
Hey Kalloorb - you can't smell or see any gas, huh - Bummer as that makes it more difficult to find. If the tank is cracked were you able to view around the top of the tank? If you could have the seat off, full tank of gas, drive the car aggressively, if you have any inspection techniques, camera or borescope it would be beneficial.

To reconfirm - if I recall, Silver Star Mercedes said fuel tank was cracked on top region of the fuel tank. They replaced many components of the "fuel tank system" (and you can find Silver Star work order online - I thought I posted?) The only way to find the leak it to commit some labor & time to gain sufficient access to the top region of the fuel tank components so you &/or other people can examine properly. Then you'll be able to see any line cracks wet w/ gasoline thereby confirming defect.

Silver Star smelled the gasoline when I brought in the car and took the steps to get this access to the tank to confirm defect. I forget if I agreed to a fee but I MIGHT have agreed top a fee if they proposed less than $200 - but probably not if much more than that. We were all VERY confident of the source of the gasoline smell and we all moved directly to it in anticipation. I would advise make sure the symptoms are as obvious as possible when gettign the car in front of any service persons.

It's an expensive repair ($2-3K) so perhaps you need to decide if worth the risk in spending $200 (again?) (if dealer agrees) to gain complete access to confirm source of gasoline smell. Perhaps discuss their strategy on digging into it proposing they examine the "easy & cheap" labor items first before diving into more costly gas tank removal?

As you've done, I think I read that removing the rear seats gets some good access to the top or the tank where the suspect tank failure is occurring. Google research that tank access further if you want. And consider proposing to them this/other less invasive (cheaper) confirmation of any defect before costs add up (if that's how they work w/ rising labor costs).
 
#24 ·
I just purchased a 2006 CLS55 with 127000 miles. The smell of gas is still lingering after about a week and having driven around 60 miles. I know it is a long shot but taking to dealer tomorrow to see what they say. Car has been serviced regularly and exclusively at MB dealers. Let’s hope that works in my favor. I will also play the MBCA card. 🤞🏻