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If it's still under warranty, take it to the dealer. Does she have a 2000+ clk with the ti...

If it's still under warranty, take it to the dealer. Does she have a 2000+ clk with the tiptronic style shifter? Or is it a pre-2000 with the manual gear selection?
 

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if that's the case then something must be lodged in the shiftgate and preventing it from...

if that's the case then something must be lodged in the shiftgate and preventing it from down shifting. Although you could always try taking the console apart to look and see what's stuck in there, you might want to take it to the dealer or a good mechanic.
 
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