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Premium Member
2012 C300 Sport 4Matic and 2003 CLK430 Cabrio
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1,919 Posts
Discussion Starter #1
My cluster had been getting dim for some time but i did not notice. Last week it went black! I took it in and it was covered. How ever, they will no longer cover after 12/1/12. :crybaby2:

Mercedes-Benz New Car Limited Warranty Addendum
November, 2006
Dear Mercedes-Benz Owner:
The purpose of this letter is to advise you of additional benefits that Mercedes-Benz is providing
you with respect to your vehicle ownership.
To further support you, Mercedes-Benz will extend the warranty on Model Year
2000–2006 S-Class and CL-Class vehicles with respect to the instrument cluster. The warranty is
extended, with respect to the instrument cluster, from 4 years/50,000 miles to 10 years with
unlimited miles from the vehicle’s warranty start date. This extension of the Basic Limited
Warranty coverage applies to the vehicle regardless of ownership. Note: Any repairs under this
extended warranty should be performed by an authorized Mercedes-Benz dealership. Standard
warranty terms and exclusions apply, including the exclusions with respect to extra expenses, as
identified in the Service and Warranty Information Booklet.
Please contact your authorized Mercedes-Benz dealership for assistance or additional
information. If your dealer is unable to remedy your situation, please contact us at
1-800-FOR-MERCedes (1-800-367-6372).
Please apply the enclosed warranty extension addendum to the inside back cover of your
vehicle’s Service and Warranty Information Booklet for future reference.
We hope you are enjoying your Mercedes and we apologize for any inconvenience you may have
experienced.
Sincerely, Reimbursement to Customers for Repairs Performed Prior to Extended Warranty
If you have already paid to have this condition corrected you may be eligible to receive
reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement
may be limited to the amount the repair would have cost if completed by an authorized
Mercedes-Benz dealer. The following documentation must be presented to your dealer
for reimbursement.
Original or clear copy of all receipts, invoices and/or repair orders that show:
• The name and address of the person who paid for the repair.
• The Vehicle Identification Number (VIN) of the vehicle that was repaired.
• What problem occurred, what repair was done, when it was done and who
repaired it.
• The total cost of the repair expense that is being claimed.
• Proof of payment of repair (copy of front and back of cancelled check, or copy of
credit card receipt).
• Reimbursement will be made by check from your dealer. If your claim is denied
you will receive a letter from MBUSA within 60 days of receipt with the reason(s)
for the denial.
Please speak with your dealer concerning this matter.
 

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W221 & Audio Moderator
2013 S550
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10,979 Posts
The 12/1/12 date you provide is apparently based on your particular car, not all of them. The extended warranty, as the letter clearly states, applies from the vehicle warranty start date (also known as its "in-service" date). That is the date the car was delivered new to its first owner, or the date it was placed in service as a demonstrator.

This topic was covered extensively in the W220 S-Class Encyclopedia sticky.
 

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Premium Member
2012 C300 Sport 4Matic and 2003 CLK430 Cabrio
Joined
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1,919 Posts
Discussion Starter #3
The 12/1/12 date you provide is apparently based on your particular car, not all of them. The extended warranty, as the letter clearly states, applies from the vehicle warranty start date (also known as its "in-service" date). That is the date the car was delivered new to its first owner, or the date it was placed in service as a demonstrator.

This topic was covered extensively in the W220 S-Class Encyclopedia sticky.
Thanks, I had not noticed. :eek:
 
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