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Can you guys check something for me??

1760 Views 10 Replies 7 Participants Last post by  dantefr
Mercedes broke my wing-mirror during a service(!) and have fitted a new one...

BUT the electric controls seem to be reversed! Am i right in saying that up is UP, and down is DOWN on BOTH mirrors? I can't remember, but i'm sure it was!

on the mirror they've changed if I press the control up, the mirror does the opposite!!

PS Mercedes garages here in the UK seem to be run by monkeys!
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W140 S class, E31 850Ci, XC90 Exec AWD geartronic
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444 Posts
Mercedes broke my wing-mirror during a service(!) and have fitted a new one...

BUT the electric controls seem to be reversed! Am i right in saying that up is UP, and down is DOWN on BOTH mirrors? I can't remember, but i'm sure it was!

on the mirror they've changed if I press the control up, the mirror does the opposite!!

PS Mercedes garages here in the UK seem to be run by monkeys!
The motor and its carrier has been fitted upside down...easily done, get them to correct it
 

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1998 S280
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54 Posts
Discussion Starter · #3 ·
Complaint Letter

It's the 14th thing they've cocked up!! Here is my complaint letter!!

Dear Sir/Madam

I feel I am forced to write to share my horrendous experience with Mercedes Benz of Milton Keynes. I assumed a garage that sells £100,000 cars might offer something special in the way of service, but I was sadly mistaken. Here is a chronological list of the problems I’ve had with my S-Class in your care:

• Car in for central locking pump and alarm horn failure (original fault not yours).
Had to refit parts of boot lining myself after less than adequate job.
Alarm not even checked!

• Car in for new number plates.
Neglected to tell me I needed to bring V5 document.
THEN neglected to tell me I needed to bring drivers licence (two visits!)
Plates fitted on plinths that collided with electric boot handle.
Plates refitted with no plinths, but rear plate wonky. Had to re-drill myself.

• Car back in for broken alarm horn.
Wrong alarm part ordered.
Collect car to find wing mirror hanging off.
Replacement wing mirror not ordered. Had to chase up weeks later.

• Car back in for broken mirror.
Wrong mirror ordered!!! Unbelievable!
Heard nothing for weeks afterwards. Had to chase up again.
Team leader on holiday. No record of replacement order!

• Car back AGAIN in for broken mirror.
Mirror fitted, but electric controls now operate backwards!
Mirror glass does not match opposite side (rim and tint).

The service I’ve received is both shoddy and unprofessional. This is the sort of disastrous experience I might expect from a back street garage, but not from Mercedes. It leads me to believe that your staff do not know the cars, and the quality control and parts ordering system is not up to scratch. I’ve wasted considerable time on journeys to the garage, and not to mention the stress of these FOURTEEN consecutive mistakes.
I believe some sort of token gesture from you is in order. Anything less than a free future maintenance service would be totally unacceptable.
 

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W140 S class, E31 850Ci, XC90 Exec AWD geartronic
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444 Posts
Re: Complaint Letter

Good Luck, I dont think they will offer you any compensation, at most you may get an apology letter.

I suggest that you write to their head office. They will have the power to offer you something and will question the dealership on quality and the events.

On the whole, I havent had a bad experience from a Mercedes Benz of West London. In fact I would say that their service is outstanding (other than the price). They go out of their way to make me feel special and help out wherever they can.


It's the 14th thing they've cocked up!! Here is my complaint letter!!

Dear Sir/Madam

I feel I am forced to write to share my horrendous experience with Mercedes Benz of Milton Keynes. I assumed a garage that sells £100,000 cars might offer something special in the way of service, but I was sadly mistaken. Here is a chronological list of the problems I’ve had with my S-Class in your care:

• Car in for central locking pump and alarm horn failure (original fault not yours).
Had to refit parts of boot lining myself after less than adequate job.
Alarm not even checked!

• Car in for new number plates.
Neglected to tell me I needed to bring V5 document.
THEN neglected to tell me I needed to bring drivers licence (two visits!)
Plates fitted on plinths that collided with electric boot handle.
Plates refitted with no plinths, but rear plate wonky. Had to re-drill myself.

• Car back in for broken alarm horn.
Wrong alarm part ordered.
Collect car to find wing mirror hanging off.
Replacement wing mirror not ordered. Had to chase up weeks later.

• Car back in for broken mirror.
Wrong mirror ordered!!! Unbelievable!
Heard nothing for weeks afterwards. Had to chase up again.
Team leader on holiday. No record of replacement order!

• Car back AGAIN in for broken mirror.
Mirror fitted, but electric controls now operate backwards!
Mirror glass does not match opposite side (rim and tint).

The service I’ve received is both shoddy and unprofessional. This is the sort of disastrous experience I might expect from a back street garage, but not from Mercedes. It leads me to believe that your staff do not know the cars, and the quality control and parts ordering system is not up to scratch. I’ve wasted considerable time on journeys to the garage, and not to mention the stress of these FOURTEEN consecutive mistakes.
I believe some sort of token gesture from you is in order. Anything less than a free future maintenance service would be totally unacceptable.
 

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1995 MB S320V: 2006 kawasaki vulcan 900 lt
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414 Posts
two days ago a woman in the USA(natch) ran over a MacDonalds manager with her car. They had refused to put mayonaise on her hamburger. So you are being extremely patient, wot?
Barry
 

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1992 600SEL, 1991 500SL
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21 Posts
Stealership I use in Ohio is also run by monkeys. Hence the reason I do all my own work, irregardless of time needed to do the job, degree of difficulty or tool requirements. I'll do it myself before I send it out. The only thing I won't do is a front end alignment and at that I still think I had it closer with a tape measure than they did.
 

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'95 S500 Coupe (Sold), '86 420SEL (Sold), '06 ML320CDi, '87 300E (Sold), '90 500SEL, '90 300E-24
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95 Posts
I too have had trouble with the local dealer.. They firstly charge me $275 to diagnose my heated seat problem (see post), saying i need a new control unit. When I am casually looking at my fuse box a few days later, I discover there was no fuse. In the bill they said, it outlined how they checked fuses, wiring blah blah blah...

unimpressed to say the least but what can i do?/ I need them.
 

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w140 500 sel
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137 Posts
Your not that far from me I'm in Little Kimble , I go to Huges only cos the so called benz specialists in our area are fools and dont know their arse from elbow the main dealers cost a lot more but I have had good service from them so far . I would tell the service manager in MK to put it right or risk being dipped in mayo and then run down by a w140 mmmmmmmm lovin it [:p]
 

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93 500SEL & 99 S500
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1,041 Posts
It's funny how bad Mercedes Stealerships are all over the world!! Here, we have three and each is worse than the previous one. It all starts with their sales people, not one of them knows ANYTHING about the cars they make a living off of. Then, the service departments don't know their ass from a hole in the ground. When I originally bought my 500SEL, I took it to John Sisson Mercedes-Benz in Washington, PA to have them give it an inspection to be sure the car was in complete working order before I bought it. 3 hours and $150 later, they came back with a clean bill of health (except the AC evaporator). The diagnostic sheet they gave me said they checked the brakes, the suspension system, the tranny, the engine, basically everything. That being said, I bought the car and took it home. Within an hour of arriving at home, the transmission needed replaced and I discovered that "really bouncy feeling" was infact the rear suspension system needing work and I needed new front pads and rear rotors!!
Needless to say, I was pissed! I called and spoke to the service manager, among others to inform them of their incompetance and they appologized and said they would give me a 10% discount if I brought the car in to get the rear suspension fixed! From that day on, I haven't stepped foot in a Mercedes stealership!

OH totally forgot, a friend of the family went to the same dealer to buy a new E-Class and when his "custom order" came in, they ordered the wrong color and options!! He was pissed and ended up with a BMW..... If Mercedes plans on staying in business, they need to either A) Be more like Lexus or B) Revert back to the 1980's when they were the best of everything, EVEN IN THEIR STEALERSHIPS!!
 
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