I think that MB shops do have manuals, which they will only sell in USA - in Europe, for example, the laws don't require a manufacturer to offer manuals, and they don't. <br> <br> I understand that MB policy is to only offer manuals after the first vehicles of a model roll out of warranty. Maybe the theory is that nobody needs a manual before that - anything earlier should be covered by warranty and free maintenance. Anyway, the first W203's were delivered here in October 2000, so maybe we can get manual CDs in 10/04. Today MB will sell you the book which service mechanics got to familiarize them with the difference between the W203 and the previous W202 cars. You can order it by calling 1-800-for-merc. I don't remember what I paid, maybe $40? It's entertaining reading, maybe 155 pages, lots of circuit diagragms. 45 pages just on climate control system. <br> <br> Book is called 'Introduction to Service' order number P-2770-000