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Discussion Starter #1
Six weeks ago I bought a new '01 S600 from Fletcher-Jones Motorcars in Newport Beach CA. This was the worst dealer experiece I have ever had. The bulk of the problem revolves around a set of factory wheels that were to be provided by the dealer in addition to the brabus wheels fitted to the car. I need the extra set for snow tires here in Minnesota. It is winter/spring here now. They told me the wheels would be at my home in a matter of days. It took five weeks and a bunch of calls to get the first set. Meanwhile we can't drive the car in the snow with 20' performance tires. So I have driven this awesome new car under 200 miles in the first six weeks of ownership.<br> <br> First they told me S500 wheels would fit, I asked repeatedly if they were SURE they would fit. Needless to say they were wrong, the 16' wheels will not clear the front brake calipers. OK I need 17' S600 wheels. Another week later and tons of running around to send back the S500 wheels and incorrect snow tires, that had been mounted, they FINALLY send the 17s. I opened the boxes, all of the wheels are filthy with brake dust, and dirty on the face of the wheel. The dirt and poor packing job has worn the finish on the wheel face. In addition, no center caps were sent.<br> <br> Keep in mind that this is but one of several issues with this dealer. I have had a dozen phone conversations with them. I have attempted to engage the Sales Manager, my calls have not been returned as of yet. <br> <br> Just curious, is it just me or is this a pretty crappy way to treat a customer that spent $130k at your dealership?
 

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Discussion Starter #2
Also post this is www.mercedesshop.com if you haven't already. Your post will get even more exposure and responses.
 

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Discussion Starter #3
Fletcher Jones is also an advertiser in the MB Club Star Magazine. I'm sure a letter to Frank Barrett, editor, would get you a response. Go to www.mbca.org and follow the links to the STAR.
 

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Discussion Starter #5
Not only MB dealerships. but ALL dealerships. in the mid 80's, flushed with the success of my retaurant, I went out and bought my first brand new car: a Toyota SR5 Wagon. Less than a year later I got my money back under the California 'Lemon Law' and bought a new Honda, which also lasted less than a year, so I got a new Nissan, which only lasted 3 months! I wound up with a new Subaru, which I suppose was the best of the lot, since it lasted THREE WEEKS past the one-year deadline for the lemon law... and then blew up. I have never bought another new car since, and I would hesitate before dealing with ANY new car dealer without the protection of a lemon law as strong as California's (by the way, I am obviously not hard on cars, since I still drive the 1976 MB 240D which I bought used in 1980!).<br> One other point: the most recent thing I heard about MB dealerships in the southeast was a lawsuit brought by a buyer in a situation similar to yours which awarded her over three million dollars... I'd go see a lawyer if I were you!<br> Good Luck, and let me know how it turns out,<br> Rex Brocki
 

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Discussion Starter #6
They treated you with light gloves, you paid well.

These guys are there to pick your pockets and they did a damn fine job of it I might add. Remember, they are on commission and the follow through is not there problem. You probably won't buy another car from that salesman because they will turn them him/her over about every 4 months. So what do they have to lose by screwing you? Anything to make the sale is their moto. You got the average treatment. Wait till you see your $1000 oil change and muffler bearing service! The non-dealer specialists will only charge $500.
 
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