Discussion Starter · #1 ·
I have experienced strong gas odors for years with a full tank + emission system issues and just came across this study plus this forum (very helpful). I bought a used CA car (a so called PZEV - partial zero emission vehicle) in TX and now live in NC. It's a 2007 E350 with 100k miles on it. When I called MBUSA Customer Service - and later the local dealer - I was told that my VIN does not show up on the Extended Warranty list so I'm out of luck. The Warranty Booklet says that for PZEV vehicles the Emission Performance/Control system is covered for 15 years/150,000 miles already so I'm guessing the folks I talked with don't know I am a PZEV. My question is whether anyone with a PZEV has dealt with MB and/or dealers and can provide me some coaching on how to get them to address my issues since my VIN is not showing up. I'll take the obvious step of waltzing down to the dealership with my paperwork but I'd be interested to know how others handled this issue. Thanks.