How long ago did you order? Their Web site has only email and two fax numbers for contacts but have you tried switchboard.com? They're in Florida but I guess you know that. Did you pay by check or credit card?
BenzWorld.org forum is one of the largest Mercedes-Benz owner websites offering the most comprehensive collection of Mercedes-Benz information anywhere in the world. The site includes MB Forums, News, Galleries, Publications, Classifieds, Events and much more!