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2019 C300
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6 Posts
Discussion Starter #1
I purchased an OEM navigation SD card from eBay for my 2019 C300 Sedan, which has the factory pre-wiring in place. However, when I insert the SD card into the slot in the storage compartment under the armrest, it does not appear to get detected. Pressing the NAVI button does nothing, and when I manually select Navigation on the screen, I get the following error:

"Please install compatible navigation software from the SD card or consult your Mercedes-Benz partner for system software updates. Version: 16/26.00"

The eBay seller has been very helpful - he first checked my VIN to confirm if the SD card was compatible, before shipping it. When my first card did not get detected, he also sent me a replacement. However, neither SD card gets detected. Both of them open fine on my PC.

Any pointers?
 

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2019 C300
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Discussion Starter #2
Here's what the listing states:

MAP COVERAGE: North America/Canada/Mexico/Puerto Rico/Virgin Islands/Bahamas

Version 2.3 (Map 5.0)

Genuine Mercedes Part Number: A2139069807
 

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W221 & Audio Moderator
2013 S550
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10,951 Posts
Does your owner's manual say anything about needing a key code for the update? Most MB systems since 2010 require a code. Compatibility of the SD card with your VIN does not mean you have the key code. The systems that use such a code can be installed only on the car having the VIN for which the key code was generated (the VIN is use in generating the code).
 

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2019 C300
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Discussion Starter #4
This is all I see in the manual. I don't get asked for a code when I insert the card into the SD slot in the car, nor when I select the Navigation option. All I see is the error posted above.


Overview of map data

Your vehicle is supplied with map data at the factory. Depending on the country, map data for your region is either pre-installed or the map data is supplied on a data storage medium.

If the map data on your vehicle has been installed at the factory and you wish to reinstall it, you do not need to enter the activation code.

For map data that you have purchased in the form of a data storage medium, you must enter the accompanying activation code.

If you save the map data on a data storage medium with the online map update service, no entry is required. The activation code is stored on the data storage medium during the downloading process.

Observe the following when entering the activation code:
  • The activation code can be used for one vehicle
  • The activation code is not transferable
  • The activation code has six digits
 

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W221 & Audio Moderator
2013 S550
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10,951 Posts
Based on what you have supplied, you seem to have acquired an SD card that does not have a valid activation code (what I called a key code in my earlier posts). It is far less than likely that an ebay seller would be selling cards with valid activation codes.
 

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2019 C43 AMG
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1 Posts
Hi

Did you resolve this issue with the SD card

I have the same message with my 2019 C43 AMG

i purchased a card on ebay that theoretically should work the vendor even sent me a second card still not working

I have prewiring and both options required for sd card navigation to work (code 506 and code 355)

thanks
 

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W221 & Audio Moderator
2013 S550
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10,951 Posts
And how about the activation code information in post 4, above? My suspicion, in both cases, is that the ebay vendor is supplying SD cards without the code, or is copying a card that has already been used in another car and has been electronically marked as such.

You are better off paying the price, and getting your data from an authorized source.
 

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2019 C300
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6 Posts
Discussion Starter #8
Hi

Did you resolve this issue with the SD card

I have the same message with my 2019 C43 AMG

i purchased a card on ebay that theoretically should work the vendor even sent me a second card still not working

I have prewiring and both options required for sd card navigation to work (code 506 and code 355)

thanks
I ended up returning both the SD cards. Talking to MB Customer Service wasn't very useful as they of course recommended getting the "official" cards.
 

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I ended up returning both the SD cards. Talking to MB Customer Service wasn't very useful as they of course recommended getting the "official" cards.
I have the same issue, I installed one on my CLA 250 back in 2017 without any issues, it warned about this can only be installed on one vehicle, Are you sure, answering yes. But this c300 2019 is doing the same thing as the original poster under NAVI selection it says V16/26.00
 
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