[1249135]

FCP Euro is a Great Company.

 

[260e crusier]

Did you read FCP's terms/policy on "The Lifetime Replacement" and "Hassle-Free Returns"? How did the box get damaged if it was in a plastic bag and stored in a dry environment?

My experience with FCP has been exemplary when I had a problem with one of my orders. They replaced my whole order and shipped it overnight to California even though the problem was not their fault and out of their control.

 

[1249135]

FCP Euro has superb service

 

[isthenew]

Did you purchase another conductor plate? In order to start the process for the Lifetime Replacement Policy?

 

[cdk4219]

Yea, I have a 2 year old electrical component that I purchased from you. I would like to return it because I didn’t use it, but it got wet. WTF it’s 2 years old, you bought it and want to get your money back or waste their time. It’s amazing they even offered a refund
You bought it and never used it, don’t make that their problem 2 years later.

 

[Arcee81]

I wouldn’t have given credit either. Despite your best intentions FCP Euro has no way of knowing you kept the part dry separate from the now wet box. They can’t tell if you’re telling the truth or left this part out to become soggy in the back of your garage.

The fact they accepted a return on a 2 year old order for an unused part is crazy and says a lot about how good they are.

How can you warranty an unused part? The point of a warranty is to replace failed parts that were installed. If a part is damaged due to neglect on the owners end before installation they absolutely don’t have to accept a warranty request. In their eyes you sent them an unused moisture damage caused by you part back. Despite you saying the contrary.

You jumped the gun on the return and now have fallen into a massive crap pile. Cut your losses and just buy from somewhere else if you still think FCP Euro is wrong.

 

[emirtal]

As someone who has been working with FCP for a few years now, I have had 0 issues working with them in terms of returns or warranty requests. I even had a situation where someone clearly stole my clutch slave cylinder out of the package and it was delivered empty. They one day shipped a replacement immediately.

As others have mentioned, I'm surprised that they accepted a return that late given the circumstances. If you had purchased a replacement and sent that one in for the lifetime warranty, I do not think they would have given you any issues with warrantying that unit. Ethically, its not exactly correct, but it just goes to show how good they are with their return/warranty process.

Mistakes happen. I would just cut the losses and focus on getting a new part and going from there. I would still recommend FCP, as I'm sure others here would as well.

 

[1249135]

2 years is too long for warranty replacement of a part under lifetime warranty? Is that really your argument?


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[speedn_j]

Fcp Sounds reasonable to me . Most places won’t take back electronic stuff let alone stuff is a soggy box that makes it impossible to resell

 

[1249135]

Arcee81 I appreciate your comment but you clearly haven’t understood half of it. I appreciate your aggression, however. Yes, I can do business elsewhere, I realize that. No need for your advice. Lifetime warranty replaces used parts also, not just failed parts, according to their customer service people, who told me that part can be replaced for any reason. You are implying failure. Also, if I remove the conductor plate and send back for warranty it is not going to be exposed to water or moisture??? You’re in fantasy land, buddy.


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[emirtal]

2 years is too long for warranty replacement of a part under lifetime warranty? Is that really your argument?


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I don't think you are understanding how the lifetime warranty policy works. A lifetime warranty is done by purchasing the replacement first, then starting a lifetime claim using that order number. You will then ship the old part to them and they will reimburse the cost of the item once they receive it.

You did not start a lifetime warranty claim. You did a return. As I mentioned in a previous response, if you had taken those steps, you would have likely not have had an issue.

 

[1249135]

FCP is one of a kind and I am amazed by their reputation.

 

[emirtal]

I should have known my initial post was too long, and with modern attention spans it would not even be read adequately.

I've read your entire post and understand your frustration in the matter but you are missing the point I am making. While your logic makes sense from a "mathematical" perspective, it will not work from a business perspective.

You admitted to them that:

1. The part was never installed.
2. The box was damaged which may have been taken as "the part has also been damaged from user error or other circumstances".

Both of these options open grounds for them to deny the claim if they choose to.

FCP has started cracking down on warranty abuse, as in people who buy parts to see if they fit etc.. and then return them or breaking them during install etc.. Unfortunately for you, the changes have been happening as of 11/1/22 and FCP is tightening what they allow and don't allow etc.

Also, for lifetime warranty replacements, you do not need to send back the original box. It can be shipped however way it needs to be. I often ship back in the original box or in the box the new part comes in as I don't need more waste accumulating here than needed.

So my original point still stands, if it was originally filed as a lifetime warranty, there would have likely been no investigation and it would have gone smooth. I'm not trying to place blame or say who is right or wrong, but this is a case of jumping the gun and shooting yourself in the foot.

At the end of the day, they are a business, not a person or a friend. They operate to make a profit. As a result, you as a customer also need to be aware of what to do and not to do to save your wallet.

Give them a call and try to talk through the situation and see what they may say.

As for if the parts are being reused or rebuilt, I have two things to say. First, I would hope they are being recycled or being rebuilt. Parts are already scarce as is and we have enough waste on this planet as is. Those parts can be sold as "rebuilt" units but not new. I see nothing wrong there. Second, this isn't new. They have explained the process of what they do with old oil etc.. Again, from a business perspective, if I could make money rebuilding/selling cores etc.. why wouldn't I?

Here is a few interesting points being made in the BMW forums: FCP Euro Lifetime Replacement Guarantee Update - NA M3 Forums

 

[cdk4219]

Let’s just put it this way, you are very wrong on every level, you bought a part, didn’t use it, got it wet, tried to return it for a refund 2 years later, and then tried to use a lifetime warranty for a part you didn’t use and got wet.

This is highly unreasonable and just very bad all around. You won’tunderstand this, but you are 100% in the wrong.

 

[isthenew]

I'm 100% w/FCP. If you treated them the way you (with zero history here, and thus zero credibility) treated our long-standing members, FCP went sooooooo far beyond expectations, it boggles my mind.

 

[1249135]

Emirtal: I sincerely appreciate and thank you for your understanding.

 

[1249135]

Isthenew: how about you clarify how I have mistreated your long-standing members.


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[brauhaus]

What a silly story.

 

[1249135]

I'm 100% w/FCP. If you treated them the way you (with zero history here, and thus zero credibility) treated our long-standing members, FCP went sooooooo far beyond expectations, it boggles my mind.

This does sound like something that only a “boggled mind” would emit.

I have not mistreated any members and have not mistreated FCP. My communication has been very detailed, respectful and specific. The responses I’ve gotten from them—not so much.


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[1249135]

What a silly story.

Agreed


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