Date registered: Feb 2013
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Some root causes identified
After much troubleshooting, here are a few things I've been able to figure out:
1) COMAND expects the state to be spelled out. Sometimes simply changing from the 2-letter abbreviation to the full name will work. BTW, one exception is if you're already in the state of the address you're going to. It will default to that and doesn't seem to care about the abbreviation.
2) COMAND doesn't seem to like the street type spelled out. Changing from Road to Rd, for example, will sometime work.
3) Extra spaces will cause an error. Make sure there is just one space between the house number and street name, etc.
4) Make sure the address is parsed into separate fields (more on this below)
5) As you know, sometimes there are different cities for the same zip code and sometimes people use an unofficial city in our address. For example, I've see folks use Ewing, NJ instead of Trenton (the official USPS city for that zip).
6) Of course, make sure nothing is misspelled.
Editing/verifying Addresses from COMAND...
You can edit an address directly in COMAND. In the edit mode, you can also verify which information is in which fields to help identify other data issuesn (like the entire address in the street field or having a missing field).
If you update your address on your Android phone, you'll notice that it give you one "address" field in which to type it. I noticed that it translates this entire addres to the "street" field on COMAND and in your Gmail contacts. You must manually correct online. (BTW, I'm using a Verizon Samsung Galaxy S3 running Android 4.1.2). Yes, this is definitely an Android bug.
Cleaning up data...
NOT that we should have to be stuck fixing most of this stuff, but here's what worked for me.
1) Export your Gmail contacts to a CSV file where you can see everything at a glance. Be sure to turn on Text Wrap in Excel (in alignment options) so you can see everything in each field.
2) Within Gmail contacts, search for terms like "Road" to quickly find all contacts with "Road" spelled out.
Hopefully, this helps someone. When you talk to MB service reps, they just give you the default answer that "you must enter the address exactly like the Nav system has it." OK, but spelling out state?!? C'mon.
I'm also wondering if this is an issue for Navteq and might affect Navs in other car manufacturers.