Dealer Problems with CPO - Mercedes-Benz Forum
LinkBack Thread Tools Display Modes
post #1 of 2 (permalink) Old 03-29-2018, 03:03 PM Thread Starter
BenzWorld Newbie
Date registered: Mar 2018
Vehicle: 2009 e63
Location: Ohio
Posts: 1
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
(Thread Starter)
Dealer Problems with CPO

I'm frustrated! I purchased a 2009 e63 two years ago with a Benz certified preowned warranty plus a Benz extended warranty. Net, three years of coverage by Benz so I was feeling pretty good.

I took time to read through the warranty paperwork as to what it covered and what it did not cover. Still, was feeling good. Fast forward to the last 12 months or so, my car needs a repair (mostly engine items) and the dealer is saying things like "I don't think that that part is covered under the warranty" or "I need to try to talk to Benz to see how we can get this covered for you".

It should be as simple as: If the part needed for replacement or repair is under the list of covered items, then dealer should fix the item for no charge and send me on my way.

However, I feel that they are saying the issue is a non-covered part instead so they can get money out of the deal. The really frustrating part is that I do not know much about engine parts to challenge their version of what part is needing to be replaced. In some cases, the car is inoperable or close to inoperable to due the repair needed so taking it from Benz dealership to Benz dealership is not practical.

Net, I'm learning that although they will gladly sell you warranty coverage on an originally $90k car (now used), the game is that they try to find ways to dance around it and not pay.

Anyone else experience this? Any thoughts on how to remedy? Thanks.

Side note: e63, 92,000 miles, no mods needed
delacroce10 is offline  
Sponsored Links
post #2 of 2 (permalink) Old 03-29-2018, 08:37 PM
BenzWorld Member
Date registered: Jan 2017
Vehicle: 2009 ML320 BlueTec
Location: Leesburg VA
Posts: 83
Mentioned: 0 Post(s)
Quoted: 14 Post(s)
what is covered please listed, and what is dealer is saying not covered.
phlfly is offline  
Sponsored Links

  Mercedes-Benz Forum > Mercedes-Benz AMG Forums > W211 E55 AMG, E63 AMG

Quick Reply

Register Now

In order to be able to post messages on the Mercedes-Benz Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Title goes here

video goes here
description goes here. Read Full Story
For the best viewing experience please update your browser to Google Chrome