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post #1 of 90 (permalink) Old 09-30-2013, 01:10 PM Thread Starter
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New key

Called the dealer about getting an additional key. (Not a replacement.)

Their procedure is to come in person, fill out paperwork, pay, and they will order the key. This all makes sense.

When the key arrives, make an appointment for programming, come in person again and get the key programmed, pay for that, and fill out final paperwork.?

I thought that if you went in person with your car and key that they could read your existing key so when the new one arrives it will work right out the box. Obviously proof of ownership etc is done at this time.

Costs: $250 for key, which includes the slide out key.(Chrome and black)
$30 for programming.
240 miles of driving to get it all done. (2x 120 miles)

Is this normal.?
$250 all in, sounds about right.
Just don't get the make an appointment, and programming part.?
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post #2 of 90 (permalink) Old 09-30-2013, 01:41 PM
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Customer service varies by dealer as we carbon units (people) are involved. My dealer here in Phoenix (Phoenix Motor Company) is great and has always been fair with me. Cost is about the same, except they do not charge a programming fee.

After I ordered my key, providing proof of ownership, it was 2 days wait. When I picked up the key, the awesome parts person walked out the car with me, pushed the button on the key and we were done. No additional programming needed and it has worked perfectly for 2+years.
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post #3 of 90 (permalink) Old 09-30-2013, 02:02 PM
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Call MBUSA and report that they want to charge you for programming at the dealer, when cost of programming is included in the key price and is done by the manufacturer, or assembler.
I paid $180 retail almost year ago. If you have records at the dealer, they can order the key over the phone and you have to show with the papers only for pickup.
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post #4 of 90 (permalink) Old 09-30-2013, 02:39 PM Thread Starter
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Originally Posted by Kajtek1 View Post
Call MBUSA and report that they want to charge you for programming at the dealer, when cost of programming is included in the key price and is done by the manufacturer, or assembler.
I paid $180 retail almost year ago. If you have records at the dealer, they can order the key over the phone and you have to show with the papers only for pickup.
That"s what I thought.
I also thought that the key was VIN specific.
Appointment, and programming at the dealer sounds fishy.!!!
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post #5 of 90 (permalink) Old 09-30-2013, 02:54 PM Thread Starter
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Synchronize key

So here is what MBUSA has on their website regarding ordering a new/spare key.

How do I order a spare or replacement key?

I will see what my dealer has to say about this.
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post #6 of 90 (permalink) Old 09-30-2013, 03:00 PM
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Well, you do have to go twice, although if you have an established relationship with a dealer they may as an accommodation order it for you based upon a request (usually through your SA) and you do have to pay for it when ordered.

Then you only need make one trip to the dealer to pick it up, and they confirm/verify ownership before handing it over to you.

Absent that established relationship yes, you have to go in person twice, once to order it and pay for it (after showing ID and proof of ownership) and then the second time to pick it up.

However, whether one trip or two, an additional key comes ALREADY programmed. All the dealer needs to do is hand it over. This one is just one of those ripoff places.

Good luck.




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post #7 of 90 (permalink) Old 09-30-2013, 03:11 PM
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I too thought the same, and so I went to my favorite dealer who gives me a deal, and I adjusted my schedule because I thought THEY needed the car...Well it was all a fallacy.

They keys come from Texas, and my Chrome replacement did not come with the feature of press open once. It opens the driver's door. Press open again and it opens all the doors including the hatch. The chrome key came with a trunk button it does not apply to my e320 as my original remote does not have a trunk button. The new trunk button does nothing..Now I press unlock and everything unlocks

I cannot complain as I paid $167 out the door for the chrome key, blade key and taxes.

All the dealer needed was a photo copy of my license and a photo copy of my registration...

It took a week due to the heavy rains in the Texas and Colorado area about three weeks ago..

Martin
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post #8 of 90 (permalink) Old 09-30-2013, 03:58 PM
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I live 125 miles away from the dealer, too. I called them and told them that I really didn't want to have to drive up there twice. Of the three dealers I called, one wanted to see me twice, one wanted me to come up there to order the key and they'd ship it, and the third let me order (and pay for) the key on the phone and then I had to go get it. The third one got my business.

Moral: call around.

Quote:
Originally Posted by MAVA View Post
my Chrome replacement did not come with the feature of press open once. It opens the driver's door. Press open again and it opens all the doors including the hatch. The chrome key came with a trunk button it does not apply to my e320 as my original remote does not have a trunk button. The new trunk button does nothing..Now I press unlock and everything unlocks
The press once to unlock everything is programmable. Hold the lock and unlock buttons together for five seconds. The light will blink twice, and that mode will be enabled.
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post #9 of 90 (permalink) Old 09-30-2013, 04:02 PM
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I cannot complain as I paid $167 out the door for the chrome key, blade key and taxes.

Martin
Wow, Martin, who is your dealer? That's the best price I've heard yet.

I don't get over Folsom way as much as I used to, but I may have to think about driving on an upcoming vacation and routing through there both ways, once to order it and then to pick it up on the return.



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post #10 of 90 (permalink) Old 09-30-2013, 05:26 PM
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I cannot PM you, so do not get know...

Martin
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